Paypal help is all automated. It's name is Sarah.
If you want a person, go way down to the bottom of the screen and click 'Contact Us' and it will give you a 6 digit web key and a toll free number that traces your call. Or you can dial the non-tollfree number and use *67.
So, no it isn't just you. It's like that for all of us.
If your suspension is from ebay, you have to deal with Trust and Safety at ebay. If it's a Paypal 180 day dear John letter, you have to go above the regular support people. As soon as you get a person, ask for the supervisor. Be prepared with anything you might need, before you do that, though.
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