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UK PayPal Talk General issues related to UK Paypal

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  #1  
Old 02-27-2011
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Default Withdrawal in 45 days after 14 day suspension

Okay- just had a load of PayPals go down (was expecting it) but had a totally new email from them:

Dear Dear xxxxxxxxxxx,

We have noticed a problem with your accounts and have decided to restrict
them to prevent further use.

What is the problem?

To help protect our customers' accounts, we routinely review account
activity. It appears from our review that you have more than one account,
one of which has engaged in activity that violates our User Agreement. Due
to this issue, we have restricted access to the accounts. We will close the
accounts unless you appeal within 14 days of this notice.

What happens next?

If you would like further information on why PayPal has restricted your
accounts, or if you believe you have received this message in error, you
may contact us and appeal the decision: click Contact Us on any page of the
PayPal website.

Please be prepared to provide copies of one or more of the following
documents with your appeal:
Passport, driver's licence, or other governmentally issued ID
Recent utility bill
Business registration number or proof of company registration (if your
account is in the name of a company)

If you don't appeal this decision within 14 days of this notice, we may use
money in your PayPal accounts to resolve any amounts owing to us.

To protect against the risk of payment reversals or buyer complaints, we
will hold your PayPal account balance for up to 45 days. We may use the
balance to cover any reversals we receive against your account. When funds
are available for withdrawal, we will send you an email. Once you receive
this email, you can log into your account and click Withdraw at the top of
the page to withdraw your funds.

We regret the need to take this action, but in the circumstances, we
believe it to be necessary to protect our customers.

Sincerely

PayPal (Europe) Srl et Cie, SCA


Anybody seen this before?? They are only stealing my money for 45 days. Admittedly they have just paid out big time on a CCJ but still, don't they make up their own laws?

BTW - I have NEVER ripped anyone off on PayPal and have hundreds of happy repeat customers worldwide, they are just a bunch of elbows (laugh if you get the reference) and once they have your name their typing monkeys eventually pick you up.

Thankfully Aspkin has now given me the tools to throw them some bananas and focus their attention elsewhere.
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Old 02-28-2011
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I would be interested if anyone has experience of this 45 day thing?

Slashing the chargeback rate by 75% of the holding time is not something I would think that PeshPal would even contemplate...

If it's a case of only keeping our money for 45 days when we're 'linked' then I'll get cracking at linking! Lol. Beats the 180 days wait!
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Old 02-28-2011
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I had exactly the same email about 10 days ago when my PP and my oh's PP were both sent this email at the same time.

It was actually not referring to a stealth account and so I phoned them and spoke to someone in Ireland. The problem turned out to be that both me and my oh have accounts (which obviously have used the same IP). I explained that I have a PP account and used to sell on eBay. I explained that she has a PP account and does currently sell on eBay. I told them I could send them any info that they wanted immediately.

The guy said he would escalate it and I would most likely hear back in 24 - 72 hours. Remember that I could only discuss my personal account with them and couldn't discuss hers. However, about 12 hours later both accounts were fully reinstated just on the strength of my phone call (they didn't want any proof etc)

I hope this helps?
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Old 02-28-2011
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Sorry, let me understand this clearly. Are we saying the 180 day hold for limited account has now been changed to 45 days?
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Old 03-01-2011
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No we are not saying that, but it seems that in certain cases they only opt for this 45 day option.
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