£1900 receiving limit...... limited account

[J3OEF]

My partners account has been limited, and they are asking for more info which i provided, i completed all steps and then it tells me to update information as the final step......

So i put in the address which is registered with them on file, they then come up with a message saying this is wrong and ive failed to match something :-s

So now, i have outlined steps which say, a verification thing will be sent to the address, they also mention a phone thing and something else.

The thing is, i no longer live at that address?

what can i do?

[pidge90]

Hello i would say to solve this problem the best and probably the only option is you or your partner ring paypal and explain the situation to them.

If you have not done anything wrong then you should be fine and they will give the account back, or they will just leave it limited forever and then its time to buy the stealth guide!

Hope this helps

[ets]

hi keep re-entering the information.it will then take you to be verified by phone; if this doesn't work they will ask you to upload an id such as a utility bill etc

[oompaloompa]

it looks like OP has gone past this point and letter is on its way, best thing is to contact your old address and ask them to forward letter to you,
or change address on pp to an accesible one, and call pp and get it sent again. They may ask for docs instead though.

[ets]

i had a similar situation and i wrote to them asking them to upload the bill and they said they sent me a letter. i said i them to allow me to upload the bill as its quicker and faster and they did..u can also fax in the information to them...