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  #1  
Old 07-15-2015
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Default Can buyer open AZ case against the FBA item?

Hello,

Can buyer open AZ case against the FBA item? if item is slightly different?

Thank you
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Old 07-15-2015
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Default Re: Can buyer open AZ case against the FBA item?

they can't
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Default Re: Can buyer open AZ case against the FBA item?

Im not sure but they definitely can return back to az and get full refund from us. It wont count as a-z claim.
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Default Re: Can buyer open AZ case against the FBA item?

I am not sure, but they can return it. If seen that the item is different even slightly amazon will send you a notice and may block the listing altogether. FBA is very strict as most customers believe they are buying off amazon and not a 3rd party especially when you have the buy box.
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Old 07-16-2015
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Default Re: Can buyer open AZ case against the FBA item?

I would imagine this depends on the reason.
If item is not as described then I'd think they can, but delivery related they cannot.
Never had an A-Z claim but have had a negative feedback where customer said item wasn't as described for FBA item and Amazon wouldn't remove it.
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Old 07-18-2015
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Default Re: Can buyer open AZ case against the FBA item?

Quote:
Originally Posted by TonyAlmeida View Post
Hello,

Can buyer open AZ case against the FBA item? if item is slightly different?

Thank you
Jesus, all these clueless people responding.

IF YOU DON'T KNOW, DON'T ANSWER!

NO. They can't file an A-to-Z claim on an FBA item. There is NO option. Doing so would be the equivalent of filing an A-to-Z on an item Amazon sold. They allow returns for ANY reason, including "My cat needs to be walked today", sometimes making exceptions even as far out as 94 days (my personal record).

On a related note, you can get nearly ANY negative feedback on FBA items removed, no matter what. Well, not removed, but struck through (same thing to your metrics though)
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Old 07-19-2015
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Default Re: Can buyer open AZ case against the FBA item?

Quote:
Originally Posted by GhostOfAmazon View Post
Jesus, all these clueless people responding.

IF YOU DON'T KNOW, DON'T ANSWER!

NO. They can't file an A-to-Z claim on an FBA item. There is NO option. Doing so would be the equivalent of filing an A-to-Z on an item Amazon sold. They allow returns for ANY reason, including "My cat needs to be walked today", sometimes making exceptions even as far out as 94 days (my personal record).

On a related note, you can get nearly ANY negative feedback on FBA items removed, no matter what. Well, not removed, but struck through (same thing to your metrics though)
As stated in my previous post. A customer CAN leave a negative feedback if item is not as described, and this will NOT be removed by Amazon. Speaking from experience.
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Old 07-19-2015
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Default Re: Can buyer open AZ case against the FBA item?

Quote:
Originally Posted by zaidy88 View Post
As stated in my previous post. A customer CAN leave a negative feedback if item is not as described, and this will NOT be removed by Amazon. Speaking from experience.
Please lookup "nearly" in your dictionary. I need to make sure the US and UK use the same definitions for English words.
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Default Re: Can buyer open AZ case against the FBA item?

Quote:
Originally Posted by GhostOfAmazon View Post
Please lookup "nearly" in your dictionary. I need to make sure the US and UK use the same definitions for English words.
Your emphasis was on the word 'any' (in capitals) and not 'nearly'. This could have caused confusion for other members.
Just thought I'd clear any confusion for anyone reading this.
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Old 07-19-2015
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Default Re: Can buyer open AZ case against the FBA item?

Quote:
Originally Posted by zaidy88 View Post
Your emphasis was on the word 'any' (in capitals) and not 'nearly'. This could have caused confusion for other members.
Just thought I'd clear any confusion for anyone reading this.
Well, to be fair, I've had EVERY negative feedback EVER left on my AZ account removed, and we're talking DOZENS, INCLUDING those that were about items not as described, and even shipping speed, or item condition.

ANYTHING can be removed....if you know how. Just because YOU haven't figured out, doesn't mean it isn't possible.
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Default Re: Can buyer open AZ case against the FBA item?

Yes GOA, I agree with you regarding negative feedbacks.
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Old 07-19-2015
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Default Re: Can buyer open AZ case against the FBA item?

Quote:
Originally Posted by Taking The Micky View Post
Yes GOA, I agree with you regarding negative feedbacks.
Someone else knows my trick!

Anyways, I'm not talking down to you, but I'm not going to tell you how because, as we have seen with the Prepaid CC's, once abused, Amazon removes the ability to use it for EVERYONE.

You'll have to figure it out on your own. Just know it's possible.
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Old 07-19-2015
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Default Re: Can buyer open AZ case against the FBA item?

I explained in older posts how this is done, especially with a FBA accounts, its no big secret or trick. Common sense is a better way to phrase it.
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Old 07-20-2015
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Default Re: Can buyer open AZ case against the FBA item?

Quote:
Originally Posted by Taking The Micky View Post
I explained in older posts how this is done, especially with a FBA accounts, its no big secret or trick. Common sense is a better way to phrase it.
Publish it and let members of the stealth board take advantage of it and it will QUICKLY be removed.

If you're talking about the same exploit I am, it's not something Amazon would like.
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Old 07-20-2015
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Default Re: Can buyer open AZ case against the FBA item?

Quote:
Originally Posted by GhostOfAmazon View Post
Well, to be fair, I've had EVERY negative feedback EVER left on my AZ account removed, and we're talking DOZENS, INCLUDING those that were about items not as described, and even shipping speed, or item condition.

ANYTHING can be removed....if you know how. Just because YOU haven't figured out, doesn't mean it isn't possible.
Good job

Many on this forum will not know how, and again, simply clearing any confusion your post may have caused other members.
If you wish to share your experiences great and let others know how it can be removed, great. If not, then it is only fair we make everyone aware that it may not be removed.
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Old 07-20-2015
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Hello yes they can

yes and they will get there money and also they can negative feedback

Last edited by TGMT²; 07-20-2015 at 05:38 AM.
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Old 07-20-2015
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Default Re: Can buyer open AZ case against the FBA item?

Quote:
Originally Posted by GhostOfAmazon View Post
Publish it and let members of the stealth board take advantage of it and it will QUICKLY be removed.

If you're talking about the same exploit I am, it's not something Amazon would like.
Its published if people care to research through old posts. I don't repeat myself, people must research and not be spoon fed.
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Old 07-20-2015
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Default Re: Can buyer open AZ case against the FBA item?

Quote:
Originally Posted by Taking The Micky View Post
Its published if people care to research through old posts. I don't repeat myself, people must research and not be spoon fed.
To clarify, I mean AZ would patch it, not the mods would remove it. Anyways, agreed. There is a wealth of info in old threads for those who care to look.
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