Urgent: Mismatch banks no longer possible??

[sam999]

I'm very worried right now as it looks like they may have patched mismatched names on banks.

I have 3 new accounts and all of them have the same red banner with payments on hold AFTER successfully receiving a payment.

We're having trouble confirming your bank details
You must link a bank account that can send and receive funds to get paid for your sales. Link bank account

Of course "link bank" means logging into the bank.

I spoke with an agent who said it has now become mandatory for your bank to be verified before any additional payouts can be sent.
On these accounts I wasn't given the micro-deposit option, they just tried to do an 1p drop and retraction which fails on saving accounts causing the issue
"We could not confirm details for your **** UK plc account ending in ****, because we were unable to deposit and withdraw £0.01 to it.

Does anyone have information on this?

[rsot]

first for discussion purposes, which bank are you using?

[sam999]

I'm seeing it on Santander and Natwest Saver accounts.
I've now spoken to a more helpful agent, I will post info below as this will become the new standard process for ALL new account creators here using banks where DD aren't permitted..

1. The one penny drop process is now standard on almost all new accounts. This method will always fail with any accounts that don't allow withdrawal of the penny.
   
2. Adding the account a second time will not work, the process of failure will repeat
   
3. Opting to link the account will prompt another very similar method of re-adding account details manually. However I am told this method *should* trigger a set of options after 48 hours, of which manual micro-deposits is one of them.

I will update this thread if / when I have a resolution.

[agent006140]

Is this for your own website or on Ebay,Amzn,ETSY??

[yobar]

What he explains is very interesting to take into account.
I hope you can update it to better understand the processes.

[13obby]

I’m also experiencing this on a Santander current account is a resolution

[murdered_by_ebay]

Originally Posted by 13obby

I’m also experiencing this on a Santander current account is a resolution

is this on new account or replacing bank on older account?

[13obby]

Originally Posted by murdered_by_ebay

is this on new account or replacing bank on older account?

Yes new account was setup up in Jan 2024 and only started using 2 weeks ago

[SaiJin]

for ebay and amazon? Or just overall?

[13obby]

Just ebay at the moment

[sam999]

Sorry I didn't notice this was banks for ALL sites, maybe a mod should move this topic under Ebay discussion?

So far no good, the information given to me was wrong.. it's just repeating the 1p drop with no option to select micro-deposits instead.
I'm not as worried at this stage as I have 1 new account where micro-deposits were used and two agents from the managed payments team insisted they would always be keeping micro-deposits option as so many banks have issues with the 1p method.