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  #1  
Old 04-13-2009
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Default Swindlers in the media catagory??

So I sell about 300 items a month... and I get around 10 people a month that make up stories, wants a refund AND KEEP the item.

so what's up with that?? I told them to open the dispute and even in the PP dispute and when they do, I say I'll refund after I receive the item.

1/2 of them, I NEVER even received the item so PP sided with me, then Bam, negative feedback.

Any advise? It's getting really tiresom like this.
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Old 04-14-2009
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people learn quick how easy it is to rip people off on ebay. they just make it too easy. feedback is really such crap. I use to sell this decal and had the size info of it in the auction in bold type for all to read. I had someone leave a negative saying it was smaller than they thought it would be. their should be some sort of marginal forgiveness built in for stupid people /con artists. One time right after the non negative feedback for buyers rule came into place I had someone want to return an item. I sold them a hooded sweatshirt, they sent me back a sweater they bought at goodwill for 2 bucks in its place. went to paypal with the info and they said I'd have to go to the police department and file a report before they would help me.

Its just the cost of doing business. Most of these people think we're all david rockafellers... If it bothers you to the point you can't handle it its time to move on from ebay....
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Old 04-14-2009
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I look at it the same as owning a store - people will shoplift .. i had a place at a nice indoor flea market and got stolen from by the workers there at a rate that i had to shut down .
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Old 04-15-2009
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If people steal when you own a physical store, then a lot of times they go to jail. When it's online, it never happens.

If it's workers stealing, then you need video cameras there and employees watching all your employees nonstop.
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  #5  
Old 04-16-2009
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Btw, is there a way to just put NEW rather than the like new or Brand new in the item condition? AUctiva doesn't allow this. and when I leave it black, it auto set to acceptable -_-

also, I never picked the pick up only then all of a sudden auctiva put my stuff on pick up only -_- wth?
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Old 04-16-2009
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auctiva allows you to change the all the conditions listed on ebay.
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Old 04-16-2009
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Quote:
Originally Posted by gurusgrafx View Post
people learn quick how easy it is to rip people off on ebay. they just make it too easy. feedback is really such crap. I use to sell this decal and had the size info of it in the auction in bold type for all to read. I had someone leave a negative saying it was smaller than they thought it would be. their should be some sort of marginal forgiveness built in for stupid people /con artists. One time right after the non negative feedback for buyers rule came into place I had someone want to return an item. I sold them a hooded sweatshirt, they sent me back a sweater they bought at goodwill for 2 bucks in its place. went to paypal with the info and they said I'd have to go to the police department and file a report before they would help me.

Its just the cost of doing business. Most of these people think we're all david rockafellers... If it bothers you to the point you can't handle it its time to move on from ebay....
Great advice. Unfortunately in any business there are crooks. You simply must take the good with the bad.

If you have more good days than bad, then you are pretty blessed!
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Old 04-16-2009
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If you are selling higher value items like designer stuff, there is a way to take measures to protect yourself since Ebay and PP won't. I heard of horror stories of buyers returning the ⊗⊗⊗⊗ handbags and keeping the originals.. Some sellers document with photos what they shipped out, some use photographed items with plastic rings which are easy to remove if the buyer keeps an item .. Yes, it's a little more work and probably not necessary to do all the time, but if you suspect a problem down the road, it's worth a little extra effort.
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Old 04-16-2009
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lol Buyers that try and pull that stuff, deserve that!
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Old 04-16-2009
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Once they get suspended won't all feedback they have left be deleted?
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Old 04-16-2009
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isn't that only if the account is less than 30days old?
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Old 04-16-2009
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I'm not sure, anyone know?
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Old 04-17-2009
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Yes, I guess you are right. If I have more happy days than bad days.
Sigh I just got a neg from a bitch who bought the wrong item yelled at me and I said you didn't read did you... return and I'll refund as you requested... she changed her mind and said I mispresented. Damn eBay feedback and people.
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Old 04-17-2009
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Quote:
Originally Posted by Jonas View Post
If people steal when you own a physical store, then a lot of times they go to jail. When it's online, it never happens.

If it's workers stealing, then you need video cameras there and employees watching all your employees nonstop.
More times than not they dont go to Jail or get caught , the point is you are going to have people steal from you whether it is a store or online .It is part of doing business .
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Old 04-17-2009
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I agree shrinkage is part of business, It can't be totally avoided. Do what you can to reduce it, but concentrate more on increasing your profits.
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Old 04-17-2009
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Yea, I'm a bit fixated on my records, but I'm trying to just think in terms of $ . And not care about feedback
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Old 04-18-2009
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Tell them to give you a positive and only then will you give them a refund , tell them you need their positive comments to feel safe giving them a refund.
Also tell them if i don't keep my word they can simply open a dispute up with paypal and get a refund anyway.
Tell them if they want A refund instantly to leave positive feedback for you, otherwise open a dispute and wait up to 2 weeks for a refund.
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