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Old 02-06-2017
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Default Buyers keep claiming the item isnt arriving?

Five times this week I have had buyers claim there item didn't arrive. All items tracking numbers say delivered. I have tried the usual approach of sending an email with numerous claims to persuade the buyer to suddenly find the item, but it is not working. I blocked the buyer each time it happens, and it is coming from accounts with 100+ feedback. Also it is happening on two accounts. Anyone ever experience this?
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Old 02-07-2017
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Default Re: Buyers keep claiming the item isnt arriving?

I have experienced 3 same cases in the last 2 months .. 1 poened a disput in pp, but I win , one finaly found his order in his neighbor's house , and 1 I refund because he is a long time honest customer of mine and didn't even asked for a refund
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Old 02-07-2017
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Default Re: Buyers keep claiming the item isnt arriving?

Quote:
Originally Posted by pirate1122 View Post
Five times this week I have had buyers claim there item didn't arrive. All items tracking numbers say delivered. I have tried the usual approach of sending an email with numerous claims to persuade the buyer to suddenly find the item, but it is not working. I blocked the buyer each time it happens, and it is coming from accounts with 100+ feedback. Also it is happening on two accounts. Anyone ever experience this?
Were shipping addresses same as pp address?
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Old 02-07-2017
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Default Re: Buyers keep claiming the item isnt arriving?

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Originally Posted by rafoman View Post
Were shipping addresses same as pp address?
Yes everything is always correct. I don't change any information. I am use to this happening maybe 1 time per month. SO this increase was absurd.
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Old 02-07-2017
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Default Re: Buyers keep claiming the item isnt arriving?

some re mis-delivery and some are lying....with tracking you will win a case...
the annoying ones are they ones without tracking....
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Old 02-07-2017
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Default Re: Buyers keep claiming the item isnt arriving?

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Originally Posted by oompaloompa View Post
some re mis-delivery and some are lying....with tracking you will win a case...
the annoying ones are they ones without tracking....
I always have tracking and yes a few of them have escalated the case, and I still win. I just find hard to believe a ton of liars would poor in out of nowhere, but I also don't see anything I could be doing to cause this problems. And the buyers are all in different locations.
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Old 02-07-2017
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Default Re: Buyers keep claiming the item isnt arriving?

First thing that came to my mind is that it could be a competitor.
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Old 02-07-2017
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Default Re: Buyers keep claiming the item isnt arriving?

Someone is trying to play tricks on you
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Old 02-07-2017
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Default Re: Buyers keep claiming the item isnt arriving?

I've had a package sent to me marked as 'delivered' then had a neighbor 2 doors down bring it on over, so this does happen and it isn't always fraud.

Sometimes the mail delivery person makes a mistake. But -

Five different packages, five different addresses, five errors in delivery... pretty much YOU'RE the only thing they have in common. :(

Evaluate what you're doing that could cause this, or take your next batch to the post office, tell them your story, and ask them if anything is wrong.

Some common errors I've seen...

Very light labels that can't be read by the time they arrive and so end up in the wrong place...

Water-based ink printer instead of a heat label printer labels smear or fade and so get mis-delivered...

Covering the printed area with packing tape so it fades...

Changing or adding to the label after printing, which can cause issues...

Printing the label too small...

Change what you're doing ASAP and see if delivery improves.

Eventually EB or PP is going to get tired of the cases, they only allow a certain percentage of problems, even if you win they're going to think it's you and they're going to boot you off.
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Old 02-08-2017
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Default Re: Buyers keep claiming the item isnt arriving?

i usually open a case from USPS.com and put their numbers/email in the case and let USPS contact them directly, it works great.
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Old 02-11-2017
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Default Re: Buyers keep claiming the item isnt arriving?

Do you win the cases in PP or ebay ?

Do you win them although the status is not "delivered" ?
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Old 02-11-2017
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Default Re: Buyers keep claiming the item isnt arriving?

Quote:
Originally Posted by kohsamui100 View Post
Do you win the cases in PP or ebay ?

Do you win them although the status is not "delivered" ?
Welcome to the forums - seems like the post indicated pp or eb so either/or it looks like
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