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Old 06-03-2013
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Default Buyer Paid with Money Order, claiming item damaged

I have a question. I have a buyer that paid for a poster via Money Order. He said he didn't have a paypal account.

Now all of a sudden he is claiming that the poster I sent him has been "destroyed" via USPS and wants to file an insurance claim. I ship in industrial poster tubes, I have NEVER had a problem before. I believe he is trying to either rip me off, or get insurance and rip USPS off.

Can he file for eBay buyer protection if he paid with a money order? He did not send me anything through Paypal. I am going to be furious if he ****s me over.
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Old 06-03-2013
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Let him file the claim.

He will lose either way as USPS will want to keep the poster in exchange for the money. That's not your fault. What you could do for feedbacks sake is try to assist him in filing the claim.

Plus, Money orders are not allowed on ebay so he would/could most likely lose should he try to file a claim since it would not show up as paid (unless you marked it as paid)

you could even have him ship the poster back and see if he is willing to do that so you could see the damage (if any) for yourself.
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Old 06-05-2013
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He will lose the claim - especially with the form of payment of money order...trying to go around the eB system. That being said - you OP arent scott-free yourself - if it comes out that you accepted a money order, you could be in for a light handslap...if not worse. All the best.
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Old 06-15-2013
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He just filed a claim with eBay saying the item was not as described. What do I do? Screw him I'm not taking the poster back I'm sick of these people claiming they are damaged and they don't purchase insurance. Can they still make me pay him back even though he paid with a money order?
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Old 06-15-2013
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Have you contacted this buyer?

What have you done?

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Old 06-15-2013
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Quote:
Originally Posted by cjmixers View Post
Plus, Money orders are not allowed on ebay so he would/could most likely lose should he try to file a claim since it would not show up as paid (unless you marked it as paid)

you could even have him ship the poster back and see if he is willing to do that so you could see the damage (if any) for yourself.
MO are a restricted payment option. Depends on the category.
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Old 06-15-2013
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He is likely to lose the case with a MO payment.
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Old 06-15-2013
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Quote:
Originally Posted by mobilecontractsuk View Post
He is likely to lose the case with a MO payment.
Depends....

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Old 06-16-2013
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I don't know how much the item was. But I would ask for a quick picture of the damage. Most scammers aren't going to ruin the item you sent them in order to hope to get their money back. Have had a few similar things and the people never responded back after that. Some have. But if I get people complaining about for me what I consider low ticket items. $5-15, I normally just refund them or ship a replacement if possible.

For me it isn't worth chance of getting bad feedback.
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Old 06-16-2013
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Quote:
Originally Posted by GreenBean™ View Post
Depends....

If it was PayPal they would jump quickly in favour of the buyer.
As suggested before ask for a photo of the damage. If it is damaged then he may have every right to claim under the insurance.
Let us know what happens.
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Old 06-16-2013
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Quote:
Originally Posted by vigilantex69 View Post
He just filed a claim with eBay saying the item was not as described. What do I do? Screw him I'm not taking the poster back I'm sick of these people claiming they are damaged and they don't purchase insurance. Can they still make me pay him back even though he paid with a money order?
eB is odd - they can...or they may state that there is no proof of payment. You can go that route and try to stiff the buyer. Does eB have proof in the form of feedback or e-mails showing you stating receipt of payment?
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Old 06-16-2013
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Interesting this
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Old 06-18-2013
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Would love to see what happened to vigilante on this case
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Old 06-26-2013
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Just an update, I denied his claim and he contacted customer support to make decision. Paypal did NOT put a hold on any of my funds as with normal disputes, so I am hoping they deny it. I will take the negative feedback at this point I don't care. It was $450.00 and this jackass didn't even purchase insurance which I ASKED if he wanted.
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Old 06-26-2013
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Sometimes you do have to suck the neg feedback to make your stand - hope it works out
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Old 06-26-2013
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eBay sided in my favor on the case! The comments were that the the buyer didn't pay for the item before opening the case. It also says that he will not be able to leave negative feedback because he has lost the buyer protection case. Nothing will count against me!
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Old 06-26-2013
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Ha wow so they considered that payment with MO as not being proof of payment...nice on for you
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Old 06-26-2013
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Quote:
Originally Posted by vigilantex69 View Post
eBay sided in my favor on the case! The comments were that the the buyer didn't pay for the item before opening the case. It also says that he will not be able to leave negative feedback because he has lost the buyer protection case. Nothing will count against me!
Just for future reference, Insurance is alway's the responsibility of the seller not the buyer. If item gets damaged in transit and the buyer pays with paypal, you will lose the case 100% of the time.

Congrats on winning, I alway's root for sellers since I know how much buyers are. Odds are, it wasn't even damaged and they just wanted a discount.
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Old 06-27-2013
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Quote:
Originally Posted by vigilantex69 View Post
eBay sided in my favor on the case! The comments were that the buyer didn't pay for the item before opening the case. It also says that he will not be able to leave negative feedback because he has lost the buyer protection case. Nothing will count against me!
Rightly so too.

Imperative to stand against slime ball buyers.

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