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  #1  
Old 02-27-2017
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Default Buyer never returned item after 2 weeks

Hey guys. Two weeks ago today, a buyer requested a return claiming that item was defective. I sent return label same day and they haven't even drop the item at FedEx. They have been emailing me claiming that they got the item to work yet they still have the case open on eBay and the funds on hold.
I have read on eBay community that sometimes a bot may refund the buyer even if item isn't returned. Am i screwed here for the most part ?
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Old 02-27-2017
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Default Re: Buyer never returned item after 2 weeks

if there is no response to the case, it will close when the deadline is reached.
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Old 02-27-2017
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Default Re: Buyer never returned item after 2 weeks

Even if it shows in transit? There is no activity on the tracking # when check on FedEx site, but on eBay it shows in transit. Apparently the buyer may have marked the item as shipped when it isn't.
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Old 02-27-2017
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Default Re: Buyer never returned item after 2 weeks

Call ebay and explain the situation, let them know the buyer got the item to work and all is good.
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Old 02-27-2017
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Default Re: Buyer never returned item after 2 weeks

There is one more detail. That eBay account is a suspended stealth. One i created before i became a stealth master . Was trying to avoid calling and causing more concerns.

Since that account is suspended, buyer and I were communicating via registered PayPal email. He has been quite responsive and i was hoping that he would close the return on his side since he claims that all is good. I guess i will have to bite the bullet and call eBay or just wait for the case to close by itself since he will obviously never return it.

Last edited by Awaken; 02-27-2017 at 10:12 AM.
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Old 02-27-2017
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Default Re: Buyer never returned item after 2 weeks

Personal experience with return cases - even if the item hasn't been dropped off it will still show in transit

I think you're fine
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Default Re: Buyer never returned item after 2 weeks

Thanks. Will keep y'all posted.
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Default Re: Buyer never returned item after 2 weeks

If you don't want to call in, you have to wait for 30 or 45 days for the case to close automatically(I believe 30 days if they don't print the shipping label or indicate they've shipped the return and 45 days if they have). If you wanted to call in, you would only have to wait 5 days and if the carrier didn't scan the package, you would win the case.
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Default Re: Buyer never returned item after 2 weeks

Emailed the buyer today to see if he can close the case. He responded stating that he is sorry and he will get that taken care of today.

Now, just received an email from eBay stating that the buyer asked them to step in and they will review the case within 48Hrs. What would be the point of all this if the buyer claimed the item is fine??

UPDATE - eBay Customer Support has placed the case on hold until March 02, 2017.

Last edited by Awaken; 02-27-2017 at 03:52 PM.
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Default Re: Buyer never returned item after 2 weeks

Whenever EB 'steps in' I lose my money and my item :(
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