Buyer returned item with missing parts. - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 07-25-2015
Junior Member
 
Join Date: Apr 2011
Posts: 263
Thanks: 0
Thanked 4 Times in 4 Posts
Activity: 0%
Longevity: 68%
iTrader: (0)
Default Buyer returned item with missing parts.

Hi guys,

Sold an item on my stealth account, and the buyer request a return,however he sent the product without some of the contents that are meant to be included. I rang him up and he said he will try to find the missing parts however i think he just wanted the order for the part and then returned the rest. I must issue the refund by tomorrow according to the resolution center. Should i ask eBay to get involved instead of issuing a refund, please advise /similar experiences.

Edit: Apologies, please move this to UK Ebay / PP forum

mynameis

Last edited by mynameis; 07-25-2015 at 06:22 PM.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 07-25-2015
Senior Member
 
Join Date: Nov 2013
Posts: 382
Thanks: 9
Thanked 72 Times in 55 Posts
Activity: 0%
Longevity: 48%
iTrader: (0)
Default Re: Buyer returned item with missing parts.

I know what you mean just had a guy do that to me today, now he say hes taking a month vacation...........
Reply With Quote
  #3  
Old 07-25-2015
Executive [VIP]
 
Join Date: May 2009
Posts: 2,576
Thanks: 211
Thanked 668 Times in 500 Posts
Activity: 0%
Longevity: 82%
iTrader: (5)
Default Re: Buyer returned item with missing parts.

You have to call eBay/Paypal about it. If you don't, you will lose the case.
Reply With Quote
  #4  
Old 07-25-2015
Junior Member
Threadstarter  
 
Join Date: Apr 2011
Posts: 263
Thanks: 0
Thanked 4 Times in 4 Posts
Activity: 0%
Longevity: 68%
iTrader: (0)
Default Re: Buyer returned item with missing parts.

Quote:
Originally Posted by BiN4RY View Post
You have to call eBay/Paypal about it. If you don't, you will lose the case.
Calling eBay usually causes problems. I'm speaking on experience and from a lot of stories on this forum.
Reply With Quote
  #5  
Old 07-25-2015
yankee's Avatar
Executive [VIP]
 
Join Date: Nov 2013
Posts: 8,021
Thanks: 2,366
Thanked 2,700 Times in 1,980 Posts
Activity: 35%
Longevity: 48%
iTrader: (2)
Default Re: Buyer returned item with missing parts.

Quote:
Originally Posted by mynameis View Post
Calling eBay usually causes problems. I'm speaking on experience and from a lot of stories on this forum.
You have chat in the UK still? That should also work. Pretty much if you dont communicate with ebay you will loose the case.
Reply With Quote
  #6  
Old 07-25-2015
Executive [VIP]
 
Join Date: May 2009
Posts: 2,576
Thanks: 211
Thanked 668 Times in 500 Posts
Activity: 0%
Longevity: 82%
iTrader: (5)
Default Re: Buyer returned item with missing parts.

Quote:
Originally Posted by mynameis View Post
Calling eBay usually causes problems. I'm speaking on experience and from a lot of stories on this forum.
This is something you'll have to contemplate yourself, based on your situation. If you feel your account is strong enough, give it a call and get your money back. Otherwise, you'll most likely have to throw that money away.
Reply With Quote
  #7  
Old 07-26-2015
Senior Member
 
Join Date: Apr 2014
Posts: 1,743
Thanks: 328
Thanked 319 Times in 253 Posts
Activity: 17%
Longevity: 45%
iTrader: (1)
Default Re: Buyer returned item with missing parts.

I agree you must communicate when it comes to these situations.

It makes 100% sense for eBay to side with the buyer if the seller isn't willing do his/her job and provide a valid reason why you should win the case.

Its our responsibility as sellers to communicate and take the initiative. Its ok you don't feel comfortable calling eBay but you must accept the consequences.
Reply With Quote
  #8  
Old 07-26-2015
muzzie's Avatar
Senior Member
 
Join Date: Jan 2015
Posts: 2,048
Thanks: 224
Thanked 399 Times in 285 Posts
Activity: 2%
Longevity: 39%
iTrader: (22)
Default Re: Buyer returned item with missing parts.

The only way to do something in this situation is to call in and explain them the situation. But as the EB is buyer-oriented, there is a very little possibility of winning it.
Reply With Quote
  #9  
Old 07-26-2015
Senior Member
 
Join Date: May 2014
Posts: 545
Thanks: 116
Thanked 31 Times in 31 Posts
Activity: 35%
Longevity: 44%
iTrader: (0)
Default Re: Buyer returned item with missing parts.

What would happen if the seller doesn't accept the returned item?
Would they still refund the buyer?
Reply With Quote
  #10  
Old 07-26-2015
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 60,549
Thanks: 4,749
Thanked 7,335 Times in 6,689 Posts
Activity: 100%
Longevity: 78%
iTrader: (7)
Default Re: Buyer returned item with missing parts.

Quote:
Originally Posted by Dufus View Post
What would happen if the seller doesn't accept the returned item?
Would they still refund the buyer?
If you don't take steps, buyer will win on default - usually
Reply With Quote
  #11  
Old 07-26-2015
GhostOfAmazon's Avatar
Executive [VIP]
 
Join Date: Apr 2015
Posts: 2,975
Thanks: 520
Thanked 721 Times in 520 Posts
Activity: 0%
Longevity: 37%
iTrader: (0)
Default Re: Buyer returned item with missing parts.

Quote:
Originally Posted by mynameis View Post
Calling eBay usually causes problems. I'm speaking on experience and from a lot of stories on this forum.
If that's what you think, then lose the case, and your money. That's the only other choice you have.
__________________
How to get increased selling limits on eBay:
http://www.aspkin.com/forums/ebay-di...0-calling.html
Reply With Quote
  #12  
Old 07-26-2015
MU
 
Join Date: Mar 2011
Posts: 30
Thanks: 3
Thanked 5 Times in 4 Posts
Activity: 0%
Longevity: 68%
iTrader: (0)
Default Re: Buyer returned item with missing parts.

You can't let that buyer take advantage of you.

1. Get him to admit via ebay messaging that he has not included all the parts and have him be specific about what is missing if possible.

2. Contact Take pics of the returned item as proof.

3. Contact ebay ebay about the issue, send them the pic and tell them to review the ebay messages so that they can see he admitted it.

4. Last but not least, as that they remove his ability to leave negative feedback, they have don this for me in the past.

When you speak to them, be very and and act like the are they only person in the world that can help you avoid being taken advantage of. Most people are good and will want to help you.

I hope this helps!
Reply With Quote
  #13  
Old 07-26-2015
Senior Member
 
Join Date: Apr 2014
Posts: 1,743
Thanks: 328
Thanked 319 Times in 253 Posts
Activity: 17%
Longevity: 45%
iTrader: (1)
Default Re: Buyer returned item with missing parts.

I just learned too if you file a police report via eBay you SHOULD get your money back.

As long as you do this its under stealth name which is OKAY because nothing will ever happen with the police report anyways. I've yet to do this myself but have been told this by trust worthy members.
Reply With Quote
  #14  
Old 07-26-2015
GhostOfAmazon's Avatar
Executive [VIP]
 
Join Date: Apr 2015
Posts: 2,975
Thanks: 520
Thanked 721 Times in 520 Posts
Activity: 0%
Longevity: 37%
iTrader: (0)
Default Re: Buyer returned item with missing parts.

Quote:
Originally Posted by solefoodbk View Post
I just learned too if you file a police report via eBay you SHOULD get your money back.

As long as you do this its under stealth name which is OKAY because nothing will ever happen with the police report anyways. I've yet to do this myself but have been told this by trust worthy members.
LOL that's called fraud.

You're an idiot who is condoning breaking the law.

Filing a False Police Report: Penalties and Consequences

Wow.
__________________
How to get increased selling limits on eBay:
http://www.aspkin.com/forums/ebay-di...0-calling.html
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
buyer returned item not in the same condition.. ateep22 eBay Discussion! 15 04-06-2013 01:17 PM
Buyer returned item broken, Paypal tells me I need to pay for an estimate Sneakee PayPal Talk 0 06-22-2012 02:29 PM
Returned eBay Item tvadinindu eBay Discussion! 2 03-28-2011 03:29 PM
Buyer returned item but replaced item in box with newspapers newguy121 eBay Discussion! 14 08-24-2009 02:57 PM
If item returned due to buyer not signing for it? Jonas eBay Discussion! 7 01-21-2008 12:38 AM


Aspkin Group

All times are GMT -5. The time now is 07:52 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts