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Old 04-12-2017
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Default Tracking showing delivered, customers say otherwise?

Anyone see a rise in issues lately with USPS tracking showing delivered and customers saying it wasn't?

I've had about 25 customers contact me the past 2 weeks on all platforms, eb*y, et*y and Am*zon.

I usually just copy/paste info for them to do and I've not heard back.

I rarely have customers contact me about this.

I'm wondering if this is a new scam or just USPS screwing up?
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Old 04-12-2017
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Default Re: Tracking showing delivered, customers say otherwise?

I don't know if it's more lately than before, but I have had a few.
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Default Re: Tracking showing delivered, customers say otherwise?

they're scams most likely. it would be troubling times for ebay if everyone knew they could just claim they never received their item.
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Default Re: Tracking showing delivered, customers say otherwise?

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Originally Posted by applepbc View Post
they're scams most likely. it would be troubling times for ebay if everyone knew they could just claim they never received their item.
Umm. No it wouldn't be. Because each and every single one of them would lose.
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Default Re: Tracking showing delivered, customers say otherwise?

I have had what seems to be an increase in situations like this the past few weeks. Ebay decided in my favor every single time.
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Default Re: Tracking showing delivered, customers say otherwise?

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Originally Posted by nodeal View Post
I have had what seems to be an increase in situations like this the past few weeks. Ebay decided in my favor every single time.
It makes me wonder if something is going on and some sellers just reship because they are scared of negative and don't realize e*ay will side with them.
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Old 04-14-2017
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Default Re: Tracking showing delivered, customers say otherwise?

Delivery services sometimes deliver to the wrong address. I've had neighbors bring over packages several times.

You will usually win such a case, but it won't stop them from leaving negative feedback.

Most of the time somebody from the family brought it in and it's in the house somewhere, forgotten.

If it's happening a lot I'd double check my labels to be sure they aren't printing to light or fading in transit.
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Old 04-15-2017
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Default Re: Tracking showing delivered, customers say otherwise?

if they open a case and ebay closes it in your favor, any feedback they leave will be retracted
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Default Re: Tracking showing delivered, customers say otherwise?

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Originally Posted by dallis View Post
Delivery services sometimes deliver to the wrong address. I've had neighbors bring over packages several times.

You will usually win such a case, but it won't stop them from leaving negative feedback.

Most of the time somebody from the family brought it in and it's in the house somewhere, forgotten.

If it's happening a lot I'd double check my labels to be sure they aren't printing to light or fading in transit.
Doesn't stop them. No. Nor does it actually mean anything after winning the case. A smart person tho, could open up a return case and ship you back air, and get their money back.

But, another smart person, can call ebay and argue that your buyer clearly didn't ship anything back, because they opened a not received case.

That first smart person can respond with " it finally arrived".

So on and so forth. Just depends on how much time you have to waste. But, feedback isn't one of those bad things that can happen.
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