eBay Nightmare - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 04-14-2017
Junior Member
 
Join Date: Apr 2017
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 19%
iTrader: (0)
Default eBay Nightmare

I recently encountered what seemingly was a small problem that turned into a major PR problem for eBay. I had ordered a pair of shoes from a merchant on eBay only to find out that I was sent the wrong size shoe. Naturally I returned them and told the merchant to send me a pre-paid shipping label so I would not incur any return shipping charges. He sent this to me but somehow eBay charged me the return shipping of $7.86. What started out as a simple administrative glitch turned into a major fiasco (and headache for me) for eBay. I proceeded to call eBay - not once but three times to try and get this simple problem resolved. However, I soon discovered that I was knee deep in eBay’s customer service black hole. I was told several times that I would not be able to get a refund – rather they would be willing to provide me a onetime courtesy credit to use the $7.86 for a future purchase.

Going through the maze of different people at eBay (including managers) for a refund of $7.86 was a full blown nightmare. Any other store would have immediately refunded me the shipping cost and said they were very sorry for the mix-up. Not eBay. Each customer service rep I spoke to simply read out of the same book as the one before them. It was like talking to a robot. I believe their service department is based in the Philippines – not entirely sure. Even the managers were simply not prepared to deviate from the playbook that they were handed from their corporate father eBay. Simply frustrating.

As much of a travesty as this was over such a small fee it highlights the out of touch big Corporate mentality towards its customers. Outsource customer service with foreign workers that are simply handed a book outlining what should be done under all scenarios. No deviations.

I can say that after nearly 10 years of eBay shopping this event has ended my relationship with the company. I can no longer feel comfort able purchasing from a Corporate behemoth such as eBay and thus will be cancelling my account effective immediately. You have to draw the line somewhere.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 04-14-2017
phaz0rz's Avatar
Senior Member
 
Join Date: Nov 2015
Posts: 8,432
Thanks: 1,692
Thanked 2,975 Times in 2,243 Posts
Activity: 90%
Longevity: 30%
iTrader: (2)
Default Re: eBay Nightmare

Oh so you're the buyer who wanted to return that pair of shoes a while back!


Just kidding. How did you end up here?
__________________
____________
_______
___
Reply With Quote
  #3  
Old 04-14-2017
oompaloompa's Avatar
Executive [VIP]
 
Join Date: Jul 2008
Posts: 9,579
Thanks: 502
Thanked 1,476 Times in 1,186 Posts
Activity: 0%
Longevity: 88%
iTrader: (7)
Default Re: eBay Nightmare

are you sure you chose the right option at the beginning, it would need to be SNAD reason, not a simple return, as you pay for that....

but yes, these companies economise on CS and end up with unhappy customers, same with banks and insurance, the CS is usually powerless to think outside the box or cannot be bothered to help, and they are just taught basics......
__________________
https://youtu.be/bn4t0BuClbw
Reply With Quote
  #4  
Old 04-14-2017
Senior Member
 
Join Date: Sep 2014
Posts: 1,007
Thanks: 94
Thanked 152 Times in 126 Posts
Activity: 0%
Longevity: 39%
iTrader: (2)
Default Re: eBay Nightmare

Agreed with the above post... it depends on the REASON for your return.

You might've messed up when opening the request
Reply With Quote
  #5  
Old 04-14-2017
Senior Member
 
Join Date: Sep 2014
Posts: 1,007
Thanks: 94
Thanked 152 Times in 126 Posts
Activity: 0%
Longevity: 39%
iTrader: (2)
Default Re: eBay Nightmare

I really think we are MAYBE 1% of the amount of accounts on eBay/paypal

I think there's more "stealth" aka hacked or ⊗⊗⊗⊗ PayPal accounts for illegal things more than eBay
Reply With Quote
  #6  
Old 04-14-2017
newjerseymax's Avatar
Executive [VIP]
 
Join Date: Apr 2010
Posts: 2,848
Thanks: 1,090
Thanked 678 Times in 491 Posts
Activity: 5%
Longevity: 74%
iTrader: (6)
Default Re: eBay Nightmare

Sounds like simply the wrong reason for return was chosen. Through your whole "nightmare" I am curious if the vendor actually selling the shows was contacted. I would have been an easy fix for the seller. Pretty sure handled with one message.

I cant for the life of me understand why buyers open cases or contact ebay/paypal before ever making contact with the seller. Happens too often IMO.

Simple things that can be resolved without involving ebay.

In follow-up emails I specifically tell customers if they have ANY issues they contact us directly as going through ebay/paypal could delay or prolong the resolution as then we are required to jump though the hoops.

In this case as seller I would have simply refunded you the difference in shipping costs.

Is all this really worth closing a 10yr account?
__________________
"Mark 11.24 Whatsoever ye desire, believe that ye have it, and it is yours"
Reply With Quote
The Following User Says Thank You to newjerseymax For This Useful Post:
Futuremogul888 (04-14-2017)
  #7  
Old 04-14-2017
Senior Member
 
Join Date: Sep 2014
Posts: 1,007
Thanks: 94
Thanked 152 Times in 126 Posts
Activity: 0%
Longevity: 39%
iTrader: (2)
Default Re: eBay Nightmare

I bought 5000 small printed notecards/business cards that clearly state to make sure to contact me if there were any issues and motivation to leave feedback. It's worked out so far and has been for over two years. I highly suggest everyone doing this.

5000 basic business cards only ran me around $120
Reply With Quote
  #8  
Old 04-14-2017
empirestate's Avatar
Banned
 
Join Date: Mar 2015
Posts: 3,143
Thanks: 44
Thanked 654 Times in 480 Posts
Activity: 0%
Longevity: 35%
iTrader: (1)
Default Re: eBay Nightmare

eBay is a great marketplace once you know how to use it properly. I don't think 1 account will be missed by eBay.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
eBay AU new limit: 10 items /month. Nightmare!!! joeblackzhang Australia eBay & Paypal 25 11-01-2011 05:27 AM
Nightmare day on eBay forummember eBay Discussion! 6 12-31-2010 02:00 AM
Asked to call ebay.A Nightmare! eternity4u eBay Discussion! 10 10-05-2010 10:50 AM
Ebay nightmare divine422 Everything Else 7 06-15-2008 05:23 AM


Aspkin Group

All times are GMT -5. The time now is 06:06 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts