Forum

Something miraculous happend to my account.
 

As you know (And I am not fantasizing about the iPhone cables), my account was hit with a Vero takedown few months ago and one of the consequences associated with that notice was a high defect rate due to cancelled purchases. Before the Vero notice my account's status was top rated seller, after the Vero it deteriorated to above standard and it was supposed to be below standard starting the 12/20/2017. So yesterday I was 3 days ago from going below standard.


On Friday's evening I was feeling really really down because of my account's status and because of some financial hurdles. I was looking at my phone and out of the sudden I decided to call up Ebay customer service and ask them about my account and how likely is it that I will get suspended due to going below standard soon.

So after getting on phone I got connected to the department responsible for suspensions and the guy I talked to at first was pretty straightforward and said:

"No you won't get suspended if you go below standard for a month, however we'll suspend your account if you don't go above standard soon after that happening. Why have you stopped selling and why is your defect rate so high?".

So I started explaining to him how my listing for iPhone cables got reported by Markmonitor and how I was told by the Ebay employee I called not to ship the sales of that day. He seemed pretty understanding and asked me if I want to get connected to the department responsible for defect rates (I talked with this department like 10-13 times in the past 3 months and they always rejected my request to reset my defect rate), so I said to him I have already talked to them before and wrote many e-mail, but I got nothing doing that! He said try this time too and explain again what happend with you.

I got connected to that department and the guy who talked to me started asking questions like:

1. Why was your listing reported.
2. Since when have you stopped listing on Ebay.
3. Why are you calling about this now and not earlier!!! (I was like WTF, I called like endlessly).

I was kinda shocked and thought this guy is either kidding with me OR does not have access to basic info about my account. I wanted to take advantage of that and asked him:

"Are there any recorded violations on my account?"

And his answer was:

"Let me see... Well, there was a a temporarily suspension on your account in May/2017 for verification purposes and you provided the required documents and the account got activated again. Other than that I see no violations on your account"


As you may also know, an Ebay employee promised to delete the Vero violation on my account as a gesture of good will and he sent me an e-mail confirming he did indeed delete the Vero notice. Seems like the really took place and the notice was removed.


Anyway, the guy seemed very sympathetic after I explained again what happend and said he can only delete some of the cases that caused the defect rate I have, but not all. To do that I must write an e-mail and hope that department will delete all of them. However, he asserted that deleting some of these will prevent me form going below standard and will keep me above. I said that would be great, thanks a lot.


I hang up... 20 minutes later my phone was ringing, I picked up and it was the same guy I talked to. He asked me if I agree about recording our phone call, I said yea sure bla bla bla. He said considering that the next evaluation will take place in 3 days, it's not in my interest to write that department and wait because that would take time and thus might eliminate the possibility of resetting the rate. Therefore he decided to reset my defect rate by himself and delete all the cases that caused it. I was like holly **** :juggle:



I just checked my account and it's Top Rated again :bump::clap::hail:



The lesson I learned is, keep calling Ebay until you get a person that has a good heart and be as polite and calm as you could.

Re: Something miraculous happend to my account.
 

gosh not this guy again :smash::smash::smash::smash::

Re: Something miraculous happend to my account.
 

Oh my gawd!

Like, I want to poke my eyes out every time this guy starts to type, and now this, they're going to let a known and proven fraudster who ripped off thousands of people back on to rip off countless new idiots...

This is the first time ever where I've found myself rooting FOR the VERO PEOPLE!!!

There truly is NO JUSTICE in this world! :rip:

Re: Something miraculous happend to my account.
 

Well if you continue how you are i dont think youve actually learned any lessons at all.

Re: Something miraculous happend to my account.
 

OMG, another post about the iPhone cables?

Gag me with a spoon & carve my eyes out...

Re: Something miraculous happend to my account.
 

I had to stop at "fantasizing" OP - post is too long :(

Re: Something miraculous happend to my account.
 

The post is an insult to every user here who got suspended for doing VeRo and lost any and all appeals.

:violin::ballchain::violin:

.

Re: Something miraculous happend to my account.
 

Give me a chance here! I got lucky and was given a 2nd chance!

Why would what happend with me be an insult to every user who got suspended for doing Vero?

Re: Something miraculous happend to my account.
 

If the OP had responded, he is now on IGNORE so do not mind read for me and reply on my behalf.


Might help if he read the rules....

https://www.aspkin.com/forums/faq.php

Rule 4 in particular. His dramas are overdone like a hard boiled egg.

:mad:

Re: Something miraculous happend to my account.
 

Of course I won't. I was totally new to Ebay when I started few months back and didn't even know Vero existed!


Gladly I was given this 2nd chance.

Re: Something miraculous happend to my account.
 

I just posted to tell everyone who got hit with a Vero notice what happend with me so that they keep trying and hopefully remove the notice from their accounts.

What's so dramatic about that?

Re: Something miraculous happend to my account.
 

I understand it might be a bit long, but there is a timeline for the events and I couldn't wrap that up with a few words :bird:

Re: Something miraculous happend to my account.
 

I see what happend with me as true justice! I was new to Ebay and hadn't known that Vero exists in the first place. It was not fair loosing my account and my top rated status because of 1 listing!

I was simply given a 2nd chance and I am thankful for it :d

Re: Something miraculous happend to my account.
 

I am shocked your account got bumped to Top rate seller so quick usually it takes like 5 - 7 working days just for the defects to be removed

Lucky you

Re: Something miraculous happend to my account.
 

It still is above standard, but the projected status says top rated. Take a look:

https://imgur.com/a/XGHMh


The defects got removed within less than 30 hours! This is why I said something miraculous happend :clap:

Re: Something miraculous happend to my account.
 

Of course I won't.

No surprise there.

it was not fair loosing my account and my top rated status

Not fair? You're a lying thief!!! If anyone DESERVED a VERO ban, it's you!

i dont think youve actually learned any lessons at all.

The post is an insult to every user here who got suspended for doing VeRo and lost any and all appeals.

OMG, another post about the iPhone cables? Gag me with a spoon & carve my eyes out...

Got to agree with these three comments.

Re: Something miraculous happend to my account.
 

What :violin:

Jeese... gladly you don't work for Ebay dallis :boink:

Re: Something miraculous happend to my account.
 

Congratulations on getting your account back! Hopefully you learned your lesson and will use this account to now sell legitamite items and turn it around.

Re: Something miraculous happend to my account.
 

Yes, I read your long post, and was actually intrigued enough to finish it. I think that is a great story and glad you was able to get your account back.

Perseverance paid off!

However, next time you may want to be more vague about what you was selling.

Again congratz!

Re: Something miraculous happend to my account.
 

Again congratz!

You DO know what this guy did, right?

He knowingly, intentionally sold thousands of phony Iphone cords, deliberately using 'Apple' in the title and description to make it seem like they were real Apple products.

And for the past several weeks he's spent all his time here trying to figure out how to do exactly the same thing all over again.

It hardly seems letting him back on EB is the kind of thing you congratulate something like this for.

Re: Something miraculous happend to my account.
 

I suggest if you are planning to sell the cables, mention it clearly they are generic cables...

Good luck

Re: Something miraculous happend to my account.
 

Dallis, you are the one who is emotionally attached to the cables and not me. Whenever I post you come by and start throwing insults.

Seriously, it is not your duty to judge me or tell people what to comment.

I would kindly ask you to ignore my future posts (if at all possible) :boink: