Re: International Shipping down
Did they ever show any movement after Miami?
It's usually the outbound customs inspection when they get stuck in Miami. It sounds like you used First Class so there's no included insurance. But I recommend you at least start a missing mail search on USPS.com before refunding your customers. If you explain to the customer that their shipment is held up in US customs, and that you're opening a case to investigate the missing shipment with USPS, a lot of the time the customer will be patient and work with you. Worth a shot before you piss away hundreds of $'s...
Oh, another note : USPS First Class International has always sucked. 2 months in transit before delivery has always been perfectly normal in my experience.
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Last edited by phaz0rz; 01-31-2018 at 10:55 AM.
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