Accounts with sub-standard performance
I've always had a problem with account management. Late shipments (due to poor inventory management or just simply not packing on time), defects (failing to respond to cases), etc.
The few TRS accounts I have all perform significantly better than the standard ones I have. I have a few below standard ones, and the slowdown in sales sucks. It's not like I can just "sell more" to wipe out the bad history, as ebay seems to have hard thresholds that, once exceeded, wipe you out from TRS status.
E.g. no more than 6 late shipments, or you have to wait a full year to become eligible for TRS status.
What do you guys do with these accounts? Do you still work them and accept the slower sales? Do you create new accounts and let your "Below Standard" accounts just sit out for a year before they reset?
Just curious.
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