Chargebacks, are they dangerous?

[walkingupwards]

Every other day a customer shoots a message claiming they didn't receive the purchased item. I am 99% sure they are bull*hitting me though. However, as the order value is below 10$ I don't ship with tracking. Therefore I end up refunding them.


For example, I have had 1000 transactions in the last 30 days and 8 customers claimed they received nothing, opened cases and I refunded.


Will these chargebacks result in my listings being pumped down in search results?

[Jamsym]

I think sellers need to stop leaving automatic feedback so much.

That way when a buyer claims non delivery they can leave in the feedback that the buyer claimed non delivery.

I'm sure there are accounts that just claim non delivery on most orders and get refunded a lot without being noticed.

As for your question i doubt it matters too much for 8 per 1000, as long as you resolve the case yourself before it gets escalated

[dallis]

8 per thousand is nearly 1%. That's below EB's limits, still, I know both EB and PP watch these issues closely for trends and act pre-emptively on these issues.

PP is particularly sensitive to refunds for INR and SNAD. Nobody knows for certain what their trigger point is, but it's far more sensitive than EB's. If you got 8 back to back it would certainly invite scrutiny and perhaps limitations.

[walkingupwards]

The claims are for "Item not received". All buyers open claims via eBay and not Paypal, does that make a difference though?

[nickopedia]

Dallis is correct. Your problem is likely going to be with PayPal, not so much EB.

PayPal is very sensitive to refunds/claims/cases being opened, esp. for INR or SNAD.

[agent006140]

a chargeback is with the buyer cc issuer,a dispute is with Ebay or Paypal.
if you lose a chargeback,you pay $20 chargeback fee levied by his cc issuer.
not uploading tracking wouLd lower your visibility on EBAY,too many returns do as well.
INR is not a plus for your Ebay account,not sure 8/1000 is serious enough to affect your ranking.
I would block the buyer and report him to eBay,Ebay would take action if there are too many cases of INR as he becomes a hazard t o Ebay seller community.
A buyer in rural Mexico buys cheap trinklets and file too many INR ,sellers did not use tracking for low price items going overseas ,she got her buying privilege suspended.

[Stevemarquez]

Hey man,

I’ve really ****ed up I got a mate to send me 1k aud to my PayPal account for a motorbike he bought off me which he did and my
Account is now fully locked man I really
Need the money out I sold my bike and now I’m ****ed I can’t do anything man

I’d be more then happy to send u a hefty PayPal donation if you are able to help me man get back to me

Steven Marquez

[agent006140]

what reason did Paypal give you?

[Stevemarquez]

Originally Posted by agent006140

what reason did Paypal give you?

PayPal said it was locked under like the Australian tax laws or something but I will litterely give someone $400 if they can fix this up

[rsot]

Originally Posted by Stevemarquez

PayPal said it was locked under like the Australian tax laws or something but I will litterely give someone $400 if they can fix this up

Post up a screenshot of what Paypal sent you to get account reinstated

Welcome to the forum - all the best as you master stealth

1k is a lot to come for new account shot

[Stevemarquez]

Reminder: Verify your identity to have your account limitation lifted.
Recently we notified you that you'd need to verify your identity to continue using your PayPal account. At PayPal, safety and security are our top priorities and we're obliged by Australian law to validate the identity of every PayPal account that has a balance of $1,000.00 AUD or more. As your identity hasn't been verified and your PayPal balance has reached $1,000.00 AUD, you'll no longer be able to withdraw or send money from your account until you do so.

What do I need to do?
Please log in to your PayPal account and click on the Notifications icon; here you'll see the information that you'll need to provide to verify your identity. This typically includes your name, date of birth and address. However, other documents may be required based on the setup of your account.

What will happen if I don't provide the required information?
If you don't provide the required information by 6 August 2018, in addition to being unable to withdraw and send money, you also won't be able to receive money into your PayPal account.

If you have any questions or require more assistance please contact us. You can also visit our Account Limitations page for more information on why we limit accounts and the documents we may require to verify your identity.

Thanks for your continued support and helping us provide best in class protection for all of our customers.

[Stevemarquez]

Please please please help me!!!!!

[phaz0rz]

@OP - You are talking about eBay and/or Paypal claims. Those are not chargebacks and they don't do nearly as much damage to your account compared to actual chargebacks.

A .8% chargeback rate MIGHT jeopardize your Paypal account (.8% is still pretty low even for chargebacks), but a .8% eBay claim rate certainly will not jeopardize your account. You're probably losing money on fraudulent claims but you aren't at risk for losing the account if a .8% claim rate is your only issue.

Research the difference between chargebacks and claims. There's a big difference between the two.

@stevemarquez - you would get more useful responses by starting your own thread about your problem. I came in here to respond to the threadstarter.

[phaz0rz]

Originally Posted by Stevemarquez

Please please please help me!!!!!

The message Paypal sent you is straightforward in plain English. Due to some kind of Australian tax law you need to verify your identity in order to continue using Paypal. There's no "fixing" this legally without providing what they're asking for.

[rsot]

Originally Posted by phaz0rz

The message Paypal sent you is straightforward in plain English. Due to some kind of Australian tax law you need to verify your identity in order to continue using Paypal. There's no "fixing" this legally without providing what they're asking for.

phazorz is correct - get those requests fulfilled....or wait 180 days for your money to be freed (in most cases)

[Stevemarquez]

Where will the money go in 180 days?

[phaz0rz]

Nowhere. It will stay in your Paypal balance.

It used to be after 180 days you're given the option to withdraw the funds to your attached bank account. In recent months though Paypal has started insisting on identity verification before they allow you to withdraw the funds, even after you've waited the 180 days. So after 6 months you'll get an email saying the funds are eligible for withdraw. But when you go to withdraw Paypal will tell you they need to verify your identity before you can transfer $ out.

[agent006140]

Australia law -any item you purchased for less than $1000 overseas would be taxed by your goverment.
For etsy,it has already started,Etsy will remit the amount to your goverment.
You said you sold a bike to your friend,if both are in Australia ,there is no tax.
You need to give Paypal what it asked for,if not ,it would stay in your account forever.
If your friend did not get the bike,he can file INR and get his money back,and you two can arrange different forms of payment

[agent006140]

Originally Posted by Stevemarquez

Hey man,

I’ve really ****ed up I got a mate to send me 1k aud to my PayPal account for a motorbike he bought off me which he did and my
Account is now fully locked man I really
Need the money out I sold my bike and now I’m ****ed I can’t do anything man

I’d be more then happy to send u a hefty PayPal donation if you are able to help me man get back to me

Steven Marquez

--------
you should start your own thread,do not hijack others.so we can help you better.
if you cannot or will not comply with Paypal requests,ask your friend to file Item not received and get his money back,then arrange to make payment either thru personal check,cashier check,wire transfer etc or cash