Item got sent back to me. How do I refund this buyer? - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 12-16-2019
Junior Member
 
Join Date: Mar 2016
Posts: 159
Thanks: 0
Thanked 4 Times in 4 Posts
Activity: 1%
Longevity: 30%
iTrader: (0)
Default Item got sent back to me. How do I refund this buyer?

Hi
I got item shipped to buyer and it was sent back to me cause it was never picked up (it required signature).

Now we have a return in eBay. We can refund the buyer in eBay or in Paypal.
However, we have an issue.

PayPal shows the payment received from buyer is on hold. And it further details it as temporary on hold. What does this mean? Did we get the payment?
And this sender is unverified.

Is it okay to refund the buyer the full amount in eBay (PayPal doesn't let refund this one)?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 12-16-2019
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 7,091
Thanks: 843
Thanked 539 Times in 500 Posts
Activity: 97%
Longevity: 12%
iTrader: (0)
Default Re: Item got sent back to me. How do I refund this buyer?

you should refund from Ebay,so you can get your fees back.
Reply With Quote
  #3  
Old 12-16-2019
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 7,091
Thanks: 843
Thanked 539 Times in 500 Posts
Activity: 97%
Longevity: 12%
iTrader: (0)
Default Re: Item got sent back to me. How do I refund this buyer?

did your buyer open a case to return the item>if so,then EBay has placed a hold on the payment.
you need to refund from Ebay,if you have problem,call Ebay
Reply With Quote
  #4  
Old 12-16-2019
Junior Member
Threadstarter  
 
Join Date: Mar 2016
Posts: 159
Thanks: 0
Thanked 4 Times in 4 Posts
Activity: 1%
Longevity: 30%
iTrader: (0)
Default Re: Item got sent back to me. How do I refund this buyer?

Got it.
So that on hold is for the return itself.

BTW, I didn't know returning from PayPal didn't give me back the eBay fees...
Reply With Quote
  #5  
Old 12-18-2019
SaiJin's Avatar
Super Moderator
 
Join Date: Jul 2008
Posts: 8,603
Thanks: 242
Thanked 1,346 Times in 1,142 Posts
Activity: 82%
Longevity: 88%
iTrader: (2)
Default Re: Item got sent back to me. How do I refund this buyer?

it's a new thing that PP is doing.
But yes, simply click refund on the eBay end and that money will be returned.
Reply With Quote
  #6  
Old 12-18-2019
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 7,091
Thanks: 843
Thanked 539 Times in 500 Posts
Activity: 97%
Longevity: 12%
iTrader: (0)
Default Re: Item got sent back to me. How do I refund this buyer?

as soon as buyer goes to his MY EBAY and states he wants to return the item,Ebay will immediately access your Paypal account and withhold the payment,it is Ebay,not Paypal,at this point,Paypal is not involved .
Reply With Quote
  #7  
Old 12-19-2019
Senior Member
 
Join Date: Oct 2018
Posts: 319
Thanks: 0
Thanked 64 Times in 54 Posts
Activity: 37%
Longevity: 10%
iTrader: (0)
Default Re: Item got sent back to me. How do I refund this buyer?

Quote:
Originally Posted by SaiJin View Post
it's a new thing that PP is doing.
But yes, simply click refund on the eBay end and that money will be returned.
it has been for ever like this

Quote:
Originally Posted by agent006140 View Post
as soon as buyer goes to his MY EBAY and states he wants to return the item,Ebay will immediately access your Paypal account and withhold the payment,it is Ebay,not Paypal,at this point,Paypal is not involved .
yes that's correct. there is a difference between "Hold" and "Held" in ebay.

Held means there is a case open in ebay and you cant refund by paypel. Hold means it will be available in 21 days
Reply With Quote
  #8  
Old 12-26-2019
Subscribed [VIP]
 
Join Date: Oct 2019
Posts: 42
Thanks: 3
Thanked 1 Time in 1 Post
Activity: 0%
Longevity: 3%
iTrader: (0)
Default Re: Item got sent back to me. How do I refund this buyer?

Refund the money through ebay and everything should be fine.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Buyer sending back empty box and getting refund Stealthyman PayPal Talk 25 06-10-2019 07:47 AM
buyer force me to full refund before return the item back likefrasers eBay Suspensions 13 12-05-2015 03:16 AM
Gave back a refund for Item hangingonbyathread Amazon 1 12-03-2012 04:27 AM
Buyer recieved a refund, and has to ship the item back. cupcakeman eBay Discussion! 9 06-13-2011 09:53 PM
Seller asking for item back after ebay issued refund greaseMonkey eBay Discussion! 11 06-11-2010 11:14 PM


Aspkin Group

All times are GMT -5. The time now is 02:32 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts