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Re: Return via GSP
 

how do you know it did not happen?
you sure do not know much about Ebay sellers,do you?
I pity you !

Re: Return via GSP
 

technically, she isn't wrong about INR cases. You CAN open one, on paypal, unless they send it as friends and family, that is.

Re: Return via GSP
 

Again, you're talking about something else entirely. The tracking number provided, is for RETURNS. Has nothing to do with being able to use a tracking number once. Let alone, you'd be using it on PAYPAL, which has nothing to do with the bay case. At all.

so there won't be any ebay cases for the cost of the return label you provided, and unless they specifically used a creditcard, there also won't be a charge back.

Re: Return via GSP
 

OR WORSE,INAD and make the buyer pays for return shipping.
(There is a seller who has done so and bragged about it,either this site or elsewhere,you guys cant be that innocent,naive,given the nature of this forum)

Re: Return via GSP
 

as a buyer, i've gotten an international seller to send me a payment for shipping. Even sent me a partial refund for shipping, at first. Which does not count. So I decided to just keep the item after all, and not waste my time shipping. He couldn't do anything. Just kept sending me invoices for the shipping cost. The item he sent me was extremely not as described, before anyone tries calling me the bad guy. He got off lucky. Didn't even leave a neg.

Re: Return via GSP
 

An US seller sold a used equipment to a French buyer,buyer asked him to declare a lower value which he refused.
So the buyer paid hefty customs fee,then filed INAD and make the seller pick up return shipping .
Seller did not get his equipment back,but a box of scrap metals,in the end,the buyer wins,all he paid is the French customs duty and a box of scrap metals.
Is that fair?

Re: Return via GSP
 

Once again, in a conversation with you, I have zero clue what any of what you said, has to do with any of what we are discussing. Is it fair I'm not a millionaire?

Re: Return via GSP
 

You have two choices, forget the item and give the buyer his money back or figure out a way to get the item back and give the buyer his money back.

Global shipping program there is no way to do returns. I don't know about EU but for USA sellers GSP is suicide.

Re: Return via GSP
 

Luckily I am in the UK and he is in DE, so I was easily able to book a DPD label and send it to him. He agreed to drop it off to the parcel shop which is 2 miles from him. Lets see how it goes.

Re: Return via GSP
 

WOW.

So the buyer decided to return the item at my cost with the actual item missing from its plastic case. Buyer is about to win a £300 item for nothing.

What are my options guys?

Re: Return via GSP
 

This is rough - did you happen to take photos of the item when you opened the box? Was it registered by weight from the buyer?
Very difficult situation to resolve J4G3D

Re: Return via GSP
 

I did not take photos or videos this time as it all seemed genuine.

I guess the only thing I can do is ask the couriers and GSP for the shipping weight? That way we can determine where it went lighter.

Re: Return via GSP
 

Perhaps it can help if you get some proof of weight difference - if it was registered

Re: Return via GSP
 

It should be registered as its going from UK to DE and then back again. So i'll assume it was weighed individually before shipping. But it looks like ebay are asking the buyer for the tracking number, when he supplies it and they see its been delivered, they'll refund him.. it seems.

Re: Return via GSP
 

In USA,showing the weight difference from the shipping label is no proof,as I can buy a label weighing more than what I plan to ship.
also it could be the right weight but garbage inside,like a box of rocks.
In US,we file with the carrier,if it is a private shipper,you may get indemnity from them,not much,but better than nothing.
Taking video proves nothing,you can take it out and then make video ,
There is a shop which gets a return ,call the police and open the package,it is empty,they filed a police report ,Ebay gave them 3 days to refund $25k and take it up with Fed Exp.
The most they can get from Fed Exp is $100 indemnity,$1k for jewelry,Fed exp offers no insurance,you have to buy it elsewhere.
Call your shipper and ask what options do you have

Re: Return via GSP
 

ebay can do nothing for you as it has noway to tell who is telling the truth ,all you can do is report him to ebay,if he does it too many times,Ebay will suspend his buying privilege on EBay

Re: Return via GSP
 

why is US GSP a nightmare?

Re: Return via GSP
 

No, I booked the courier and I booked it at 1KG to be safe. The item only weighs 0.10kg. This item has to go on a plane, so they would of weighed it at some point, that is my logic behind it.

Anyway, the buyer is blaming the courier and has escalated the ebay case. He knows exactly what he is doing.

I believe my compensation level was only 20GBP. But how would I then prove to the courier that I received an empty box? I don't think im covered TBH.

Re: Return via GSP
 

Your only argument is that the carrier stole the item or it slipped out of the package.
You need to ask your carrier.
I am afraid you just have to eat the loss,if the carrier gives you something,it is better than nothing.
Ebay robot will refund him after checking the tracking status,then you can appeal and a human will look at your case .

Re: Return via GSP
 

It was only $300 and we all learned some important lessons. Forget about it. Focus this energy on future business and don't use global shipping program again. This is like shoplifting, you have been victimized, plain and simple. With paypal/ebay if you sell something, if for any reason whatsoever customer wants their money back you could be responsible for return shipping.

It wasn't always like this. I am in the US and 10-15 years ago I had many customers in many countries. Could even send things without tracking. If there was a problem we could work something out. I highly recommend the movie Idiocracy

These things happen. This thread is active 2 weeks now, forget it and go make money.

Re: Return via GSP
 

dont just blame it on GSP,it could be any form of shipment.
if buyer wants to scam,he will-return a box of rocks,empty envelopes,claiming unauthorised transaction,extortion,rerouting etc

Re: Return via GSP
 

I returned a bag of dirt, do a guy knowingly selling counterfeits as real :D. $1000 watches. I've always wondered if the guy is on here lol. He goes through stealth accounts by the dozens.