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  #1  
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Default Ebay returns

Have had a refund case opened against me for incorrect description. Disagreed with buyer but decided to accept return and full refund. Goods arrived but 2 of 5 items had been swapped. Attempted to message buyer but Ebay not allowing transmission of message. I reported buyer. Have not refunded as yet.
Any help with my next move is appreciated.
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Default Re: Ebay returns

Did you by chance take pics of what was returned? This is a tough case to solve - sad to hear you have a buyer that is attempting to screw you.

Mind sharing what was the item/category that this item is?
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Default Re: Ebay returns

Returns are the worst part of the game, but you have to consider it. It will be difficult now demonstrate your reason to eBay customer care
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Default Re: Ebay returns

call Ebay and ask what to do,ebay bot will refund if you dont.
either Ebay will make up the difference,ding the buyer or you have to refund in full.
small amount,the right Ebay rep will just make Ebay eats the difference
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Default Re: Ebay returns

Category is stamps
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Default Re: Ebay returns

Did take scans of returned item. Difficult to call as I'm in Oz and Ebay in US. maybe resolutions could help. Any other ideas?
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Default Re: Ebay returns

did you list your item on Ebay USA or Ebay Australia?
Sounds like your buyer just kept the ones he wants and return the ones he does not want,
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Default Re: Ebay returns

Listed on Ebay USA
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Default Re: Ebay returns

He wins; however you play it. I'd say refund and be done with it.
If you want a shot at saving his next victim, you could establish your case with eBay CS and ask them to please seek the input of the customer.

Then mail him later explaining what you have done. Be sure to let him know successive complaint of the same nature by another seller could establish a pattern and that could get his account suspended. It's bluff, but it could deter him for a while.
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Default Re: Ebay returns

Quote:
Originally Posted by Pandoras_box View Post
He wins; however you play it. I'd say refund and be done with it.
If you want a shot at saving his next victim, you could establish your case with eBay CS and ask them to please seek the input of the customer.

Then mail him later explaining what you have done. Be sure to let him know successive complaint of the same nature by another seller could establish a pattern and that could get his account suspended. It's bluff, but it could deter him for a while.
successive complaints of the same nature CAN establish a patter and get him suspended. That's not a bluff.
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Default Re: Ebay returns

Thanks again to everyone who offered suggestions and support. I've decided to go with a full refund , but I have reported him/her to Ebay. Told the seller what I thought of his /her behaviour and stated that I did not want him/her bidding on my future lots. Just words though , the seller won even after demonstrating dishonesty.
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Default Re: Ebay returns

This is unfortunately somewhat common. Buyers abusing the system basically.

The problem is the cost of the stamps I'm assuming aren't high enough to warrant a look by the cops plus you shipped international. So this makes it very tough and not worth the hassle.
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Default Re: Ebay returns

Yes , you are right Saijin . The stamps returned are probably only about $20/$30 less in value, so with shipping costs the whole exercise has cost me around $50. I am a little na´ve when it comes to this , it's all new to me. Is there any way I can block a buyer from bidding on my lots?
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Default Re: Ebay returns

Unfortunately no one can know which buyer is a bad egg until they do right?
The good thing is that most are good. But account for the small % that will make you lose money and perhaps add that cost to the cost of your business.

Thieves drive the price up they say. And it's true.
I know it is absolutely frustrating, but once you have the mindset of knowing that you still come out ahead and make decent profit, it becomes easier to swallow.
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Default Re: Ebay returns

Well I occassionally sell stamps and have had this happen before, they take my mint perfect stamp and send back one that is off center. I report them and ban them from bidding on another other items.
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Default Re: Ebay returns

Quote:
Originally Posted by Confederate71 View Post
Yes , you are right Saijin . The stamps returned are probably only about $20/$30 less in value, so with shipping costs the whole exercise has cost me around $50. I am a little na´ve when it comes to this , it's all new to me. Is there any way I can block a buyer from bidding on my lots?
ebay has a feature to block bidders,there should also be a place to 'report this buyer'

Last edited by agent006140; 6 Days Ago at 11:51 AM.
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Default Re: Ebay returns

I’ve personally had a few of these I just take a picture of the return package and the contents and then proceed with a partial refund min using the cost of the wrong/incorrect items sent then you’ll be asked to give a reason as to why your only partially refunding the buyer and you’ll have an option to provide pictures and that’s it click submit it’s always worked for me never had an issue.
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Default Re: Ebay returns

Quote:
Originally Posted by agent006140 View Post
ebay has a feature to block bidders,there should also be a place to 'report this buyer'
Thanks for the advice. I have reported the buyer and blocked his/her buying from me.
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Default Re: Ebay returns

Quote:
Originally Posted by james13v View Post
successive complaints of the same nature CAN establish a patter and get him suspended. That's not a bluff.
Bluff because eBay may allow the buyer free reign for extended periods until they act if they act at all. So it's not a promise.
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Default Re: Ebay returns

Quote:
Originally Posted by SaiJin View Post
Unfortunately no one can know which buyer is a bad egg until they do right?
The good thing is that most are good. But account for the small % that will make you lose money and perhaps add that cost to the cost of your business.

Thieves drive the price up they say. And it's true.
I know it is absolutely frustrating, but once you have the mindset of knowing that you still come out ahead and make decent profit, it becomes easier to swallow.

So true SaiJin.

This is why I just get it over with quickly especially for loses that I can just write off as a loss.
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Default Re: Ebay returns

Quote:
Originally Posted by Pandoras_box View Post
Bluff because eBay may allow the buyer free reign for extended periods until they act if they act at all. So it's not a promise.
Ebay does act,it has suspended buyer who filed too many disputes as he is a hazard to the seller community.
A buyer from rural MExico has bought many cheap trinklets on ebay from different sellers,since it is low price and Mexico,sellers shipped with no trcking .
Buyer then filed item not received,probably they are stolen,Ebay had enough of her and suspended her buying privilege.
Paypal does too,a buyer open a Paypal account and bought 19 items in an hour,then file INAD on all 19 right away.Paypal suspended her account.
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Default Re: Ebay returns

There is this saying Dont sell anything you cant afford to lose on Ebay.
Buying a wedding gown and return it INAD after the wedding.
Buying a tuxedo and return it after ocasion.
even designer handbag,gowns ,shoes.
Buying an antique guitar,camera,remove the part needed for repairing your own.
Buy a dvd,watch it and return it.
Buy a reference book,price guide,how to book,read it,and return it.
buy a gold coin,roll of Morgan City silver coins,gold chains and return a copper coin,wrapping paper and empty box.
Some sellers who sell antique watches lost 5 figures
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