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Default is it possible to refund the buyer more than he paid?

hello. i sold an item
item value 540usd
shipping 45usd

item arrived damaged and the buyer opened a case without contacting me first. i did not have any email from ebay somehow and therefore i lost a case

the buyer have the item and the money and have no obligation to return the item

the thing is the item is useless in that condition

i contacted the buyer and offer to return the item to me. i offer to cover his shipping cost

he agreed only on one condition. i have to refund the money on that specific transaction when he bought the item. he refuse to return the item if i give him money as goods and services

the question
is it possible to refund the buyer the way he ask? please help.
i want my item back and i have to douts the buyer is honest
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Old 4 Weeks Ago
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Default Re: is it possible to refund the buyer more than he paid?

You said the buyer has the money and item. So why do you want to refund them again? Do you mean just the return postage? If it is the postage, how can you refund them on original transaction, that is not possible. If you do not think buyer is honest then provide them with a shipping label not funds or they might keep those and not send back. They might not send it back anyway.
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Default Re: is it possible to refund the buyer more than he paid?

where is this buyer?
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Default Re: is it possible to refund the buyer more than he paid?

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Originally Posted by upuaut View Post
where is this buyer?
it was international sale
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Default Re: is it possible to refund the buyer more than he paid?

Quote:
Originally Posted by oompaloompa View Post
You said the buyer has the money and item. So why do you want to refund them again? Do you mean just the return postage? If it is the postage, how can you refund them on original transaction, that is not possible. If you do not think buyer is honest then provide them with a shipping label not funds or they might keep those and not send back. They might not send it back anyway.
i do believe him
the item is useless when damaged
i just want my item back because i can fix it and resale
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Default Re: is it possible to refund the buyer more than he paid?

you can ask him to list it as BIN for 99 cents and you buy it from him
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Default Re: is it possible to refund the buyer more than he paid?

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Originally Posted by agent006140 View Post
you can ask him to list it as BIN for 99 cents and you buy it from him
he refuse anything except what i mention in the first post

is it possible the way he ask?
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Default Re: is it possible to refund the buyer more than he paid?

Quote:
Originally Posted by tjch View Post
hello. i sold an item
item value 540usd
shipping 45usd

item arrived damaged and the buyer opened a case without contacting me first. i did not have any email from ebay somehow and therefore i lost a case

the buyer have the item and the money and have no obligation to return the item

the thing is the item is useless in that condition

i contacted the buyer and offer to return the item to me. i offer to cover his shipping cost

he agreed only on one condition. i have to refund the money on that specific transaction when he bought the item. he refuse to return the item if i give him money as goods and services

the question
is it possible to refund the buyer the way he ask? please help.
i want my item back and i have to douts the buyer is honest
no, it's not possible at all, and he's being ignorant. Providing him a label is the only way you can go about this.
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Default Re: is it possible to refund the buyer more than he paid?

dont know where your buyer is,can you ask a carrier to go and pick up the item.
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Default Re: is it possible to refund the buyer more than he paid?

Quote:
Originally Posted by tjch View Post
it was international sale
This is not an answer.

At this point, even if you give a label what are the chances he'll actually return?
The only way now is through eBay dispute he opened, you accept the charges, but ONLY if he returns the item
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Default Re: is it possible to refund the buyer more than he paid?

Quote:
Originally Posted by SaiJin View Post
This is not an answer.

At this point, even if you give a label what are the chances he'll actually return?
The only way now is through eBay dispute he opened, you accept the charges, but ONLY if he returns the item
Sounds like they didn't respond to the dispute because they didn't see any emails from ebay about it, and then lost.
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Default Re: is it possible to refund the buyer more than he paid?

I think OP should just give up!!!
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Default Re: is it possible to refund the buyer more than he paid?

Quote:
Originally Posted by james13v View Post
no, it's not possible at all, and he's being ignorant. Providing him a label is the only way you can go about this.
not possible
buyer is from ukraina
im from croatia
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Default Re: is it possible to refund the buyer more than he paid?

Quote:
Originally Posted by james13v View Post
Sounds like they didn't respond to the dispute because they didn't see any emails from ebay about it, and then lost.
this is correct
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Default Re: is it possible to refund the buyer more than he paid?

anyone else?
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Default Re: is it possible to refund the buyer more than he paid?

Quote:
Originally Posted by tjch View Post
anyone else?
Anyone else what? You've gotten information from some of the most knowledgeable sources on here. There is nothing else anyone else can tell you.
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Default Re: is it possible to refund the buyer more than he paid?

Welcome to the forum tjch - all the best as you master stealth

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