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Weird eBay error.
 

Has anybody else been getting a weird error right after entering the PIN when setting up an eBay seller account? It says something like "We cannot verify your identity. For more information please contact customer services."

Re: Weird eBay error.
 

Are you asking if I've tried multiple accounts? I made 4 accounts and it happened on all of them.

Re: Weird eBay error.
 

I said that it happens after ENTERING THE PIN, so...

Re: Weird eBay error.
 

I've tried literally everything now. I can't be the only one this has happened to.

Re: Weird eBay error.
 

Have you blocked anything in your browser?

Re: Weird eBay error.
 

No, everything is identical to how it was a few days ago when I was able to make an account just fine.

Re: Weird eBay error.
 

Just opened a couple of seller accounts. Havnt seen anything of the sort.
These are US accounts though so maybe this is specific to the UK site.

Re: Weird eBay error.
 

Hello there,

You're not the only one getting this issue. I'm getting it from yesterday, after I tried creating a new seller account.
I hopped on chat with eBay, was told that it's an internal issue and that I should wait.
Another rep told me that it's my phone number, and another one that it's my PayPal address.
None of these could be the issue, as I've tried creating multiple accounts.

Anyways, the important thing I should say.
I've tried creating accounts on ebay.de, ebay.es, ebay.com.
ebay.de and ebay.es had the same issue, 'We cannot verify your identity. For more information please contact customer services.' in German and Spanish of course. Interesting is that when you click 'Contact customer support' it redirects you to 500 'It's not you, it's us' error page.
ebay.com worked flawlessly for me, I've got suspended because i don't understand stealths much though.

So it most likely is an internal issue indeed, however, not sure when they'll fix it. As it's already more than 24 hours this is happening.

Re: Weird eBay error.
 

A screen shot would be more helpful.

If it's not a temporary glitch, then it's most likely your phone service or IP

:comp5:

Re: Weird eBay error.
 

same issues here with us accounts , it's wasting my time ...

Re: Weird eBay error.
 

+1 on not seeing it on the US site and I made a few this weekend. could be an internal error, seems ebay/paypal always has a new bug

Re: Weird eBay error.
 

It must be some kind of temporary issue on eBay side.
I've just created account on eBay.com with same info as i did on ebay.de just with different email, just to test if it'll work out. And it did.
Hopefully they'll fix it soon, or we'll know what's causing this issue.
It's kinda stressful.

Re: Weird eBay error.
 

I have the same issue since Friday

Re: Weird eBay error.
 

Same issue here with multiple accounts.

spoke with a few reps and they basically said that the seller-account isn't created (within the system).
Usually, once you get the pin and its successful that creates the seller account.

I chatted with support, a few got the account working right away, a few didnt and I called in. 50-50 on the verification there. A couple got "approved" and re-instated, a couple were lost.

Unsure if its an internal issue or a new "feature" - I opened 15ish accounts this weekend and ALL of them got the error.

This is using "online-virtual-numbers" (which usually work fine), but a I had a few that were on the blocked list (the rep told me lol).

Would be interesting what others used? Real sims or "virtual numbers"?

Re: Weird eBay error.
 

This is a common problem with ebay
This has to do with the login name
If you use an ebay id to log in,Consider changing your email address to see if you can log in

That's how I solved the problem

Re: Weird eBay error.
 

Had this exact error with two accounts. First they “unblocked” and it worked. Second I called in and he said it was an internal issue and that they were putting me on a user ID list and to try again in 24-48 hrs. Who knows what’s going on. And the first account got suspended indefinitely 11 min after posting first item. I had 20 buying feedback and still got suspended. Not sure why though. Had issues with the account since day 1 so couldn’t have used info that was already banned (even though it was stealth).

Re: Weird eBay error.
 

has anyone tried this and can confirm its working?

btw: error still appears and isnt caused by paypal for sure.
guess its just a system error and it doesnt matter how you create your
accounts or which number you use...

Re: Weird eBay error.
 

No it wouldn't, not if you haven't actually experienced it yourself, in which case you'd know what I was actually talking about just by me mentioning the error and the point at which it occurs.

I get this using real SIM cards.

It couldn't possibly work; he clearly hasn't read the thread properly as he seems to be referring to some issue that prevents you from even logging in, whereas the issue we are facing of course happens while logged in.

Re: Weird eBay error.
 

Caused by PAYPAL !?

Re: Weird eBay error.
 

I've meanwhile spoken/chatted/messaged with multiple agents.

90% of them tie the issue to SELLER ACCOUNT CREATION. For some reason their system doesn't generate a seller account once the first item is listed.

The big question still is: Bug or feature?

Re: Weird eBay error.
 

Happened to me but after 24 hours was resolved .So try next day

Re: Weird eBay error.
 

having same issue for 3 days.
messaging w them for hours now... still nothing.

Re: Weird eBay error.
 

Well, after 5 days or so this is happening.
Here's a little update.

I didn't manage to create a single eBay account in any of EU countries, all of them get the same error.
I've managed to create few US accounts though. So maybe try different country, and it may work.

Not really sure about that.
I spend more than 10 hours on call/chat with eBay for sure, got only bunch of lies.
Few of them told me it's temporary issue, I thought so, however, it now doesn't seem likely.
Few of them told me it's my PP address, another bull****. Your Seller account won't be created though, that's what they told me.

I think it's issue related to IP address, but not completely sure about that.
As said, I've managed to create few ebay.com accounts. I've used the same details as on any ebay from any EU country, but I've used different proxy that's in US.

Yes I've got banned, as i'm currently experimenting a bit.
Hopefully I'll find out how not to get banned almost instantly or after 24 hours. (I know that it's related to ip address/phone when you get 'instant' perma ban)

Regards,
Matt.

Re: Weird eBay error.
 

didn't work for me, does anyone have any solution or idea for this?

Re: Weird eBay error.
 

The issue is 100% the phone-number. I spoke with several reps now and about 75% of them hinted at it. Ultimately a supervisor confirmed it in detail.

I'm using a virtual-nr (worked with hundreds of accounts before) - seems that number was previously used, so it flagged the system.

So: The issue is the phone-number. 100%.

Ordered some real sim-cards, let's try.

Re: Weird eBay error.
 

I'm using real sim cards, totally new.
Still getting the issue though. So :noidea:

Re: Weird eBay error.
 

i'm working with a service provider only accepte payment with bitcoin , don't think it's from phone number

Re: Weird eBay error.
 

did anyone check if the error still appears?

does the error also appear if you reigster with legit data? i mean are only stealths affected?

Re: Weird eBay error.
 

It has to do with the phone you are using. Been using an app for phone numbers, and recently started getting that error. Switch to actual sim cards and it doesn't come up. Might be that eBay just recently blocked the phone numbers from that source.

Re: Weird eBay error.
 

IMPORTANT UPDATE:

I can confirm, with 100% certainty, it's the phone number.

We just opened up 25 accounts with real sims. All 25 accounts went straight through. No hiccups whatsoever. No requests, no restrictions, no calling in.
Set up your account, browse around, list a cheap item, PIN code to phone, voila.

Re: Weird eBay error.
 

Yep you're right, I don't know why it was happening with real sims before (maybe blacklisted somehow, no idea). But it's not happening right now.
:clap:

Re: Weird eBay error.
 

i definitly need someone to provide me this service , i'm moving slowly this days because of that

Re: Weird eBay error.
 

As people say yes, its for the phone number u're using. Now, if you want to open an UK account you should use UK number so it has changed. Before this even if you registered an account from UK you was able to verify a number from any european country.

Re: Weird eBay error.
 

I was getting the same last 2 days (eBay CA) - buying works fine, but creating new seller account - constant error, even after linking legit PP account.

On phone with eBay for 30min.. they couldn't figure out the problem

Was using "Hushed" app, some have confirmed here it works...maybe number was recycled??

I guess I'll pickup a SIM or prepaid.

Re: Weird eBay error.
 

Number could be recycled, true

Re: Weird eBay error.
 

hallo Friends
I have a Question:
I can use a Simcard from other Country ( I live in Asia)?
here I can buy Simcards without verify my Identy

Re: Weird eBay error.
 

No. Today I purchased a SIM and updated my ph# on eBay.

Again talked to CSR for 20min trying to troubleshoot ...their system is screwed :hellBoy:

WTF why do they make it SO difficult to pass these security algorithms :spy:

All my credentials are legit, using mobile data tethering a laptop for new IP.

Need to buy a account now total BS!

Re: Weird eBay error.
 

You can't just change phone number on the account that's already broken.
You need to create completely new account, or it won't work.

Re: Weird eBay error.
 

The problem until is not resolved. and it's not phone number issue for sure because I tried clean real number and it's not working.
I contacted 3 reps

First answer: Clear cache --- bull $$it
Second answer: There is selling restriction. also Bul$it because there is no seller account in the first place to have selling restriction.

Third answer: We have been getting recently many similar complaints from other users. It's technical issue and we are working on it.

The last answer is what sounds reasonable to me.

Re: Weird eBay error.
 

I have encountered this problem in the last few accounts. I don't think it is due to the services used. The source of the problem is unclear. When I encounter this problem, I take a break and continue my way.