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“Your listing was removed counterfeit item policy.”
 

Hi,

I got an email off eBay yesterday afternoon saying my listings been removed due to their counterfeit item policy.

I haven’t been restricted and as far as I’m aware, it wasn’t a vero takedown which I assume would be more serious? No email to contact anybody about this takedown. It’s the first time this has happened to us on this account.

Could it be a eBay bot or a competitor that reported us? Surely it would take more than the odd competitor for a listing to be taken down otherwise so many people would be doing it? We were doing really well. Sold over 200+. 100% feedback. Account made in 2016. No opened cases. Monthly limit 500/10,000.

We were thinking of letting the account cool for 60-90+ days and then putting it back up but changing the title, picture, description etc and only putting a very low quantity up to start with, maybe 10 and sell them slowly. Would this work or will the listing just be flagged eventually and taken down again?

Thanks.

Re: “Your listing was removed counterfeit item policy.”
 

It's basically just ebay making assumptions. If you pursue it, they'll ask you where you source the goods from.

Does the email say youll remain unaffected?

Re: “Your listing was removed counterfeit item policy.”
 

Thanks for your reply. I tried adding a screenshot of the email but not sure how to add pictures.

“Listings that don’t follow this policy in the future will be ended. In addition, there will be a temporary 3 day restriction placed on your account, and your other listings will be hidden from search during this period.”

If it was a competitor would the email have been worded differently? It’s a popular product and only a handful of sellers have the item up on eBay.

Re: “Your listing was removed counterfeit item policy.”
 

To be honest I wouldn’t list the same item again even after 90 days you’ll risk loosing your account.

Re: “Your listing was removed counterfeit item policy.”
 

Oh that's different From what I've seen, if there's a limited amount of sellers for the item, coupled with the email you received, then that says enough for me. Find another product to sell, or source it from the brands legitimate supply chain and provide proof to ebay

Re: “Your listing was removed counterfeit item policy.”
 

Thanks. There was no MC code on the email either which I found strange.

Re: “Your listing was removed counterfeit item policy.”
 

Ive been successfully selling VERO items for over 15 years many many stealth accounts some live some die. When I have a listing removed I usually wait a year before listing in that account a VERO item again. I sell other not risky items a couple of months before I resume VERO.

Re: “Your listing was removed counterfeit item policy.”
 

So i got a insider info .. there is a DDOS attack on all microsoft sellings websites. As well that person runs a bot on ebay listing who list those items as well. Literally all ebay listings got removed by ebay "counterfeit". Its a polish seller who did it. Before he run a bot and created up to 1000 listings daily until ebay stopped him. i guess now he got mad and want to take down all other seller as well. But its just a matter of time interpol is on his ass already because he let some of his personal info inside of those attacks he did ;-) cant share more. but its just temporary dont waste your accounts and list those items. Good luck

Re: “Your listing was removed counterfeit item policy.”
 

what do you mean can't say more? lol just give us info we're regular people like you. why act so secretly

Re: “Your listing was removed counterfeit item policy.”
 

this policy violation will go off after 6 months. Do not list before this time or use different account. i tested with 3 accounts and its working.
now they have new policy violation system.
1. COUNTERFEIT ITEM POLICY VIOLATION(eBay removal): 1 st IS warning, 2st 3 days restrictions, 3rd : 7days, 4th 10 days restriction 5th: ?? (maybe selling restriction indefinitely-)
2. VeRO Unauthorised Item Policy (this is vero takedown): 1 st IS warning, 2st 3 days restriction, 3rd : 7days, 4th 10 days restriction 5th: ?? (maybe selling restriction indefinitely-)

they will not mix these type of violations, they handle these separately.

Gl.

Re: “Your listing was removed counterfeit item policy.”
 

Inside info - thanks for the morning chuckle

Re: “Your listing was removed counterfeit item policy.”
 

One of my items was removed 1 hour ago with the same mail from ebay, I have more than 100 item listed, they say it was removed because multiple members of the community reported the listing lol. It's the 2nd time that I sent them the contract i have with the supplier and the receipts from my items. And again they do that **** to me

Re: “Your listing was removed counterfeit item policy.”
 

You can most likely get this resolved by going to eBay live chat and discuss it with them. Someone will look at your item and should explain why it was removed. If they are satisfied that it should not of been removed, they can reinstate the listing and you will be able to relist.

Re: “Your listing was removed counterfeit item policy.”
 

I don't care about the item, the only thing that gets me mad is that I provide proof of authentication for my items and they close some item because they listen to some "community members"..
What's the point of sending documents then [emoji848]

Re: “Your listing was removed counterfeit item policy.”
 

Incorrect! They certainly do.

EDIT: Here is screenshot of an email you would receive if eBay reinstated your listing:

https://i.ibb.co/QQ549TW/ebayremovalappealsuccess.jpg

Re: “Your listing was removed counterfeit item policy.”
 

inside info means someone who got DDOS attack on his homepage got a call from police in poland, and he told me that (he is a big ms supplier). And they asked him if he would do a statement. he agreed and request the court docs from the attacker. Inside the docs they mention as well that he build a bot to report other listings (counterfeit). (info came from other victims ect)
Some of the microsoft seller here remember that 1 month ago there was a polish seller he listed up to 1000 windows 10 pro auctions per day.
You can believe it or not.. but i can tell you to report someone as counterfeit is easy. And if someone has 100 accounts, those dont need to be even seller accounts, you easy can report someones listing. usually 5 reports per listing will be enough.

Re: “Your listing was removed counterfeit item policy.”
 

coincidentally i have had 2 of these "countefeit item" emails in the last 4 days.

Both right out of the blue on items which i had sold unmolested for months

Re: “Your listing was removed counterfeit item policy.”
 

If I may ask, what category were you selling in? Were your items counterfeit?

Re: “Your listing was removed counterfeit item policy.”
 

The "community members" they listen to, are trusted experts that work directly with vero department. Normally sellers aren't able to provide authenticity proof. So I'm surprised even with experts, ebay wouldn't listen to you.