need your suggestions
A buyer purchased a unbranded product from me and damaged one part, he open a return request first, before I provided him a return label, he file a claim on ebay. Then below is the ebay's information,
If you issue a refund now, the case will be closed, and you won't be held at fault.
We need written confirmation from the manufacturer or law enforcement to confirm if the item is authentic or not.
But ebay did not provide anywhere to upload any evidence. In this case, what should I do? Should I just refund the buyer to close the case? If I do not refund the buyer and can not provide the confirmation from manufacture, because there is nowhere to provide the document, what result will I get?
|