Reason for return concern

[gerald]

Hello all,

I've had a buyer start a return for "not as described" stating it was counterfeit.

Do ebay monitor a buyers reason for return and if so, are they likely to act?

TIA

[murdered_by_ebay]

which category and price?

[agent006140]

You will just have to send him a return shipping label,if you get Ebay involved,it will count against you.
Since Ebay has not seen the item,it becomes a he said she said case,so it would make you accept return,if it is authentic,you can always relist

[rsot]

Originally Posted by gerald

Hello all,

I've had a buyer start a return for "not as described" stating it was counterfeit.

Do ebay monitor a buyers reason for return and if so, are they likely to act?

TIA

Welcome to the forum OP - all the best as you master stealth

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You can bet that eBay monitors issues like that looking for counterfeit issues or security issues - are you selling some kind of knockoff?

[OldTom]

My guess is they do monitor returns for keywords. Whether they would act or not I cannot say. I know from experience Amazon do.

[agent006140]

ebay is also known to buy from you and inspect it,I used to sell small figurines which look like ivory but it is plastic,and warned not to sell them.
But this guy does not know how to tell plastic from ivory

[JamesNorth101]

Originally Posted by gerald

Hello all,

I've had a buyer start a return for "not as described" stating it was counterfeit.

Do ebay monitor a buyers reason for return and if so, are they likely to act?

TIA

One off is usually fine

If you start to get a lot then you may start to get issues

It also depends on the item itself and the price

[rsot]

Originally Posted by agent006140

ebay is also known to buy from you and inspect it,I used to sell small figurines which look like ivory but it is plastic,and warned not to sell them.
But this guy does not know how to tell plastic from ivory

you used the keyword "ivory"?

[agent006140]

No,I did not,but it looks like ivory,it is actually ground alabaster stone with plastic
Ebay will allow words like Bovine bone,

[rsot]

Originally Posted by JamesNorth101

One off is usually fine

If you start to get a lot then you may start to get issues

It also depends on the item itself and the price

In general, this is correct for OP

[gerald]

Thank you for all the replies, it's appreciated.

It's a one-off, saw what I thought was an opportunity to expand my product range and gave it a try. Such a weird sector I never even considered it was on the counterfeiter radar but maybe it is. Buyer thought so anyway so won't be gambling on a second.

Cool forum when you don't want to ask on the main ebay forums, we all know how that can play out.

[rsot]

Originally Posted by gerald

Cool forum when you don't want to ask on the main ebay forums, we all know how that can play out.

If you do post on main ebay forums, I hope you are posting under a different username

[Automasters]

I think ebay scans all messages with their algorithm. I have seen a drastic increase in returns for all reasons, I assume it is because of this wonderful economy...

[agent006140]

There are many ugly things ,junks on Ebay.

[Delta1]

Ebay do monitor the number of returns as some count as defects on your account if it’s SNAD or faulty. As mentioned, one off, no biggie. If repeatedly, then you can get your account restricted. If you described the item accurately, then you can report the buyer for misusing the returns. This may remove the defect and also get your return postage refunded.

I got fed up of buyers using the wrong reason in order to not pay for return postage and so reported one recently. I had ammo as the buyer returned the item stating not working and then provided a picture if a scratch on their car. I got my return postage refunded after a few week.

I resold the item and the 2nd buyer is pleased with it. ��

[rsot]

Originally Posted by gerald

Thank you for all the replies, it's appreciated.

It's a one-off, saw what I thought was an opportunity to expand my product range and gave it a try. Such a weird sector I never even considered it was on the counterfeiter radar but maybe it is. Buyer thought so anyway so won't be gambling on a second.

Cool forum when you don't want to ask on the main ebay forums, we all know how that can play out.

What is the category of the sales? No specific details needed

[Delta1]

It’s good for the buyer.

As a seller, you get a return, if it’s your fault or item’s fault, you pay to pay it AND pay the return postage (if it needs returning).

As a buyer, you don’t lose anything if its a failty (or not as described item) as they get refunded in full. Only pay return postage due to buyer remorse reasons but seller loses out on original postage and packaging costs.

I asked eBay, they said its UK law that makes it so the full amount needs refunding…

[rsot]

Originally Posted by Delta1

It’s good for the buyer.

Unless the buyer does it repeatedly and blatantly

[agent006140]

Not if it is your fault-item not as described.