New feedback removal rules?

[ghackett5]

A buyer opened an INR which was closed because the tracking was delivered to his third party forwarding address.
He then went on to say the product was subpar and demanded a $50 partial refund. I politely asked him for clear photos of the problem and then he left negative feedback stating the item was used ,cheap quality and poor shipping.
I tried to request a feedback removal but am met with the following msg: Feedback not eligible for removal

[Automasters]

I think it has definitely become harder if not impossible to remove negative feedback on egay. The platform is now run by AI and old methods do not seem to work...

[ghackett5]

Sadly its becoming a haven for international scammers using forwarding address using feedback extortion tactics and what not

[rsot]

Very difficult to get that feedback removed unless buyer responds to feedback revision request

[agent006140]

You can try bribing him,it should work,

[ghackett5]

Originally Posted by agent006140

You can try bribing him,it should work,

That was my last resort losing $50 on a scammer :(

[solefoodbk]

There are two methods, 1) reach out on twitter, 2) go through eBay chat via escalation of claims then send them a email. This will go directly to the agent which will be a human who reviews the feedback.

I offer free returns and recently had someone refuse to return the item, then refuse to accept a refund, they basically just wanted to harm my shop.

The more you get the customer to say via messages you can use it against them if you're smart. I would classify the recent feedback I got removed basically impossible, but I know what I'm doing so it can still be done.

Go through eBay chat, it's your best option. The standard feedback appeal generally gets reviewed by AI, and if it's not something that it can easily detect you will get rejected. Which is what happened to me, I got rejected then had a human manually remove it.

[ghackett5]

Ive chatted so many times but these Indian reps just denying. And them some dud marked up the case writing it cannot be further appealed

[solefoodbk]

Originally Posted by ghackett5

Ive chatted so many times but these Indian reps just denying. And them some dud marked up the case writing it cannot be further appealed

You don't chat with them, you're sending an email to the backend team. First layer support is pointless. Sometimes you can get lucky but most times its useless, and if they do appeal it for you, as you probably know they don't write the correct details.

Thats why if you send an appeal through email that creates a new SR #, you can describe exactly why you feel the feedback should be appealed. From my experience regardless if someone claims its unappealable, you can still do it.

Just resend multiple emails and adjust your reasons based on what the support says. Like if they are specific about a detail, then make sure to emphasize it on your next email to help you.

[ghackett5]

Can ebay suspend me for trying too many times to get that feedback removed? Id rather bribe that m-fker than lose my account.

[agent006140]

No,it would not suspend you but will ignore you.
Stop wasting your time trying to remove negative feedback

[rsot]

Originally Posted by ghackett5

Can ebay suspend me for trying too many times to get that feedback removed? Id rather bribe that m-fker than lose my account.

No they won't suspend you and if you think about it...that guy may take your bribe and still not change his feedback

[SaiJin]

Originally Posted by ghackett5

Can ebay suspend me for trying too many times to get that feedback removed? Id rather bribe that m-fker than lose my account.

No, they won't suspend you for asking feedback removal.

Just make sure your account is solid and in good standing

[Camaro2SS]

Originally Posted by Automasters

I think it has definitely become harder if not impossible to remove negative feedback on egay. The platform is now run by AI and old methods do not seem to work...

yes and no ... much harder and not impossible. You just need to know how to .

[ghackett5]

I contacted ebay twitter and the rep told me because of my repetitive request to remove it there was a block/lock on that feedback request.
I contacted someone on fiverr who said try again after 15 days. Like has anyone heard of this?

[solefoodbk]

Originally Posted by ghackett5

I contacted ebay twitter and the rep told me because of my repetitive request to remove it there was a block/lock on that feedback request.
I contacted someone on fiverr who said try again after 15 days. Like has anyone heard of this?

Haha, I highly doubt anyone on Fiverr can do something you can't.

I'll tell you exactly mines, just to show you what I did.

The feedback was something like, "Items are f***. Don't buy."

The buyer messaged me asked for a return or refund. I responded to him offering a return as I offer them free, he then declined. So I then proceeded to offer a refund just to move along with this situation, he denied that as well.

After I implied he was a negative person, he gave me a long lengthy response, and word for word said "I made a comment about your shop, so what". Then he used profanity.

Then what I did was used eBay policy to state the customer was making a comment about my shop not about the specific product. Which is technically true. I used his messages to support my evidence. And him saying "fu*k you was just icing on the cake. Made it that much easier for removal. Once I got him emotional it was a done deal.

This person in particular was negative, and just wanted to cause a problem, I know because after he asked for a return or refund, I offered him both then he got more upset. I think was is a competitor, or who knows but after I sent a email to eBay explaining this, I got it removed.

Twitter customer service said they would remove the feedback comments but leave the rating. This situation sums up eBay in a nutshell.

1) I got rejected for my appeal through normal appeals
2) Support over the phone sent "appeals" on my behalf with no responses back
3) Twitter support said the feedback would be removed but rating remains
4) I contact them through email and someone removes it entirely

Basically all possible outcomes occurred, but the end result is all I care about.

[solefoodbk]

Everyone has to remember at the end of the day, you are trying to convince another human to remove it. Therefore it is an art of using policy and your words. Not everyone can do it, but I can guarantee any feedback is possible for removal. I've proven it to myself enough times to know, even with the new structure in place.

Half the part is simply knowing it can be done, once you know it's actually not impossible, you're already halfway there.

You probably got a block because of something you said to one of the agents lol.

[agent006140]

If the feedback is removed,he could ask his friend or use another buyer ID to leave another neg.
Just move on,why make it worse.

[rsot]

Originally Posted by ghackett5

I contacted ebay twitter and the rep told me because of my repetitive request to remove it there was a block/lock on that feedback request.
I contacted someone on fiverr who said try again after 15 days. Like has anyone heard of this?

Sounds off - don't believe immediately what is being told.

[solefoodbk]

Another hack, if you use USPS scan your package at the self kiosk if there are any in your city. That is, if you can't ship all your stuff within the time allocated.

I'm top rated, and will always scan packages I don't have time to ship that day but will the next. This preserves my metrics, and prevents late shipments. Also, for other issues.

I just had a customer fairly get upset about something they bought that I didn't ship because I was out of stock. It has been 11 days, I offered her 50% off if she can wait 5-6 days so I can ship another, or I refund you now.

So her response was open INRC, I then refund her. She then of course leaves a nasty feedback on my account. Won't remove it even after I offered sending her something free, which is fine. I know this was my fault so I was trying to make it right but she was just upset regardless.

Now I will send her something free that costs me $3.50 at expense, the shipping label is already created, and was scanned a day after she purchased. Therefore once it delivered I can say late shipment, but shipped on time and eBay will automatically remove the feedback because there was a claim, I resolved it, and there is "proof" I shipped it on time so it's no fault of my own.

I've had a string of bad customers, which I know is partly my fault. But I have preventative measures in place to make sure one bad customer wont impact my sales, and I can simply learn from it instead so I don't repeat the mistake twice.

[ghackett5]

This is not exactly true about ebay removing feedback if the INR case was closed in your favor with tracking.
Thats is my current situation, eBay are not removing the feedback if the comments are related to the condition of the item instead of the shipping.
This scum buyer first opened an INR request which was closed in my favor but now left feedback saying poor cheap item.

Originally Posted by solefoodbk

Another hack, if you use USPS scan your package at the self kiosk if there are any in your city. That is, if you can't ship all your stuff within the time allocated.

I'm top rated, and will always scan packages I don't have time to ship that day but will the next. This preserves my metrics, and prevents late shipments. Also, for other issues.

I just had a customer fairly get upset about something they bought that I didn't ship because I was out of stock. It has been 11 days, I offered her 50% off if she can wait 5-6 days so I can ship another, or I refund you now.

So her response was open INRC, I then refund her. She then of course leaves a nasty feedback on my account. Won't remove it even after I offered sending her something free, which is fine. I know this was my fault so I was trying to make it right but she was just upset regardless.

Now I will send her something free that costs me $3.50 at expense, the shipping label is already created, and was scanned a day after she purchased. Therefore once it delivered I can say late shipment, but shipped on time and eBay will automatically remove the feedback because there was a claim, I resolved it, and there is "proof" I shipped it on time so it's no fault of my own.

I've had a string of bad customers, which I know is partly my fault. But I have preventative measures in place to make sure one bad customer wont impact my sales, and I can simply learn from it instead so I don't repeat the mistake twice.

[solefoodbk]

Originally Posted by ghackett5

This is not exactly true about ebay removing feedback if the INR case was closed in your favor with tracking.
Thats is my current situation, eBay are not removing the feedback if the comments are related to the condition of the item instead of the shipping.
This scum buyer first opened an INR request which was closed in my favor but now left feedback saying poor cheap item.

If you appealed it through normal, you need to ask a human to review it manually. And I would presume you'll need to make sure you word everything correctly, don't mention anything anyone has told you before. State exactly what the policy is and it will be removed.

I know mine will be 100% removed in 3-4 days after it shows delivered. I have proof it was scanned a day after they paid which meets the criteria under the policy. Also keep in mind many agents don't know the policy, thats why you gotta remind them.

The policy is if you satisfy the claim by refunding them and have proof you shipped the item on time or it was delivered within the estimated timeframe you are not held liable for feedback resulting in a poor experience. It matters not what they say in the feedback, any feedback will be removed.