Forum

Please help with a few questions. RE: Clearance Delay
 

Hi all. Apparently I have an order seized by customs. This was my second time using DHL as a shipment method. The order took longer than expected. I had no idea what a clearance delay was so I called up DHL customer service. Some outsource kid answers my call. I give him my tracking number, he puts me on hold and without knowledge I was transferred to some woman who requested that I email her information giving me authorization for the product etc. etc. I took her email knowing I was not going to send her anything. I then proceeded to email DHL informing them to ship package back to sender as the order was incorrect etc.

My questions is this. I used my real info, therefore will I be red flagged in anyway?

Should I go set up a quick UPS box and change my address for my next order?

Last questions, will I receive a refund if I dispute the order with my merchant with the argument that I never received it?

Thanks for your time looking and responding! :yar:

Read these Posts That I have written in other threads:

"Items Seized Not delivered" my Post on 4-29-2010
http://www.aspkin.com/forums/ebay-di...delivered.html

"DhGate" my posts on 4-14-2010 and 4-15-2010
http://www.aspkin.com/forums/everyth...95-dhgate.html

As for the refund, if you are talking about a purchase through DhGate you should have no Problem, But talk to your seller FIRST.

Check these threads...
http://www.aspkin.com/forums/ebay-di...-sent-dhl.html
http://www.aspkin.com/forums/everyth...nd-custom.html

Having the merchant ReShip the order??? or refund
 

I'm curious if I have the merchant reship the order if it will even make it through customs having the original package seized a week prior. Does anyone have experience going through this?

It should not be a Problem, Just be safe and change the shipping address, I have done it MANY times

So picking up a new UPS address box would be recommended??? Or chance it and stick with the same address..???

I would get another Address Just to be safe, I Know that you can use the same address because I have done it myself, But I also Know that customs can "Flag" your Address so why chance it.