Just take it back and refund. Why make these things so racked with grief? You try and fight buyer you will lose and end up with a negative and still have to refund anyway. So, just have them send it back and refund. Just because buyer is stupid, doesn't mean they are not happy. When a buyer is not happy, take it back and sell it again. So much time wasted arguing with a customer when the end result is almost always the same....
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