 If in eBay were this nice...
Today I had seven items removed from Bonanza. Wait... removed? Actually not.
Their customer service sent me a kind note telling me that the items were infringing copyright and they had disabled them (ie. removed from their search + leaving the buyers unable to purchase them), suggesting me that I should contact the rights owner or simply delete them by myself.
How hard is for eBay to implement this? It's a win-win-win situation: they do not lose a customer (seller), the right owner won't be affected because the item is not available to the buyers anymore, and we can keep doing our business.
This would be really great, specially when on eBay we are NOT told that we are infringing trademark until the item gets removed and in some cases, causing the account suspension (on a sidenote: the list of VeRO members that appear on eBay site has not been updated probably in 8 years and represents 0.01% of the actual VeRO members). We have no way to know if our item is infringing rights beforehand. We are at luck's mercy. Still, they punish us for something that we only learn once that we are punished.
eBay simply does not give their sellers a chance to fix a problem, they give us a clap on the face, like if we humans were not allowed to commit mistakes.
Last edited by kryunn; 03-29-2011 at 04:14 PM.
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