What can I do when buyer admint mistake on his part but... - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 02-28-2012
Junior Member
 
Join Date: Jan 2012
Posts: 95
Thanks: 10
Thanked 9 Times in 8 Posts
Activity: 0%
Longevity: 62%
iTrader: (0)
Default What can I do when buyer admint mistake on his part but...

Just wondering how should I proceed from the below:

Buyer received his purchase 10:56am, 28/2/2012. 10:58am, he emailed me saying "YOU SENT ME WRONG ITEM! GIVE ME MONEY BACK!"
11am (also 28/2/2012), he opened Ebay case and claimed:
1. Item not as described
2. Tried contacting seller but seller did not respond (he never gave me a chance anyway)
etc etc.

When I first responded after getting back from school, at 12pm, the buyer sent back a response, saying his mistake, he mis-calculated and looked wrongly. I still offered the refund once he shipped the item back. He said no so I asked him nicely to close the case.

He replied and said, No.....and he refuses to return the item too.

What am I supposed to do from here since as the seller, I can't close the case even though buyer admitted himself he made a mistake?
Thank you!
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 02-28-2012
degsey69's Avatar
Senior Member
 
Join Date: Sep 2010
Posts: 542
Thanks: 33
Thanked 137 Times in 108 Posts
Activity: 11%
Longevity: 72%
iTrader: (0)
Default

The case will expire because he probaly not answer the question back when asked.

You must reply back your self to the case and offer the money back if thats what you want to do. Ebay will ask him to ship back and show proof of shipping, which probaly he will not.

So cover all your bases and Ebay will stand up for you.
__________________
Your lack of planning does not constitute my emergency.
Reply With Quote
  #3  
Old 02-28-2012
Junior Member
Threadstarter  
 
Join Date: Jan 2012
Posts: 95
Thanks: 10
Thanked 9 Times in 8 Posts
Activity: 0%
Longevity: 62%
iTrader: (0)
Default

Yes, I did reply him that I will refund him 100% if he ships the item back.

Actually, I'm a bit unsure about Eb standing up for sellers because recently I've heard from friends and also read that they sided with obvious scamming buyers.
My 2 friends, one had a buyer returning him empty box without the merchandise and the other 2 Fridays ago, received a 90 % thoroughly used merchandise. He sold it brand new and sealed.
These 2 cases, EB took the sides of the buyers. The one who received the empty box, he didn't make a police report because it was only a $50 item, not worth the hassle, according to him. Nevertheless, he's still dissed abt scamming buyers getting things for free.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Buyer received product w/missing part.. Moscutter eBay Discussion! 3 01-29-2011 06:38 PM
Buyer Protection cases become part of seller performance standards SaiJin eBay Discussion! 0 10-23-2010 08:07 AM
part of the ip address changes? :S casual92king IP Address 4 10-25-2009 12:37 PM
Survey Results Part 4 - eBay Changes to Buyer-Seller Relations eBayNews eBay News 0 08-06-2009 07:10 PM
Bad move on my part... siashay eBay Tracking 2 04-05-2008 12:18 AM


Aspkin Group

All times are GMT -5. The time now is 08:26 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts