diamonda | 07-29-2012 04:42 PM | Can confirm this happens in the UK too. And like the OP says, even with the most basic of questions. If you're calling up with some long-winded issue about a detailed transaction that's taken many twists and turns then fine, you'd expect someone to have to ask their supervisor/etc for how to go about a unique/rare case, but it literally seems that if you were to call them up simply to say "is your site called eb" they would reply "may I please put you on hold for a few seconds while I access that information?"
Either their computer systems are rrrrrrrreally slow, or they're trying to access different things about you on different windows without you knowing (you call up asking about an apple, they're checking the bannanas on your account), or there are a ton of new employees working at eb/pp all over the world who have suddenly been hired around the same time and are incompetent at answering standard, basic questions, or it's now become eb/pp's standard procedure to simply place the caller on hold while they do their homework etc their end, which is feasible, as it could simply be a case of the big bods at eb thinking that their workers are making mistakes whilst having to talk to their customers, and answer questions from them on the phone, whilst trying to address their problem/fix it their end, all at the same time.
Multi-tasking in the workplace- who would have thought. :rolleyes: |