How do I improve DSR Stars?

Hockey12 · #1 09-04-2012

I have been expereinecing a lot of buyers leave low stars on purpose or something.. My shipping charges are dry reasonable but they still leave 1 and 2's.. I have now been listing with free shipping to improve my stars greatly? By sept 20th or I am going below standard from top rated which is not fair at all... Let me know if this is a good plan and any other tips. Thank you.

slim jim · #2 09-04-2012

Are your 1's and 2's only in shipping? How many do you have because you are limited to a certain #? If so sell some cheap items (lose money if you have to) and offer free shipping like you said and you should be ok depending on the amount of 1's and 2's you have

Hockey12 · #3 09-04-2012

I have 5 low dsr ratiings of 1 and 2's.. It's on red saying at risk.. If people leave feedback with the 5 stars now much will it affect me? Also I reported a buyer that left a positive but put low ratings of 1 or 2 in all... It's really annoying
How I'm following the rules and this happens.

slim jim · #4 09-04-2012

Quote:

Originally Posted by Hockey12

I have 5 low dsr ratiings of 1 and 2's.. It's on red saying at risk.. If people leave feedback with the 5 stars now much will it affect me? Also I reported a buyer that left a positive but put low ratings of 1 or 2 in all.....

the % will go down but your max # limit will not change and this will be a problem. i am really not too sure how this can be fixed but i would definitely suggest starting some new stealth accounts should anything happen.

Hockey12 · #5 09-04-2012

Ya I need my % to go down to 0.60.. It's currently at 2.52%.....

MM78 · #6 09-04-2012

Your either selling crappy products, not shipping fast enough or any of the many reasons your getting low DSR's. Think of any possible reason and fix it.

jamblix · #7 09-04-2012

Yeah they really need to fix that shipping DSR both time and cost options. Some sellers get tons of orders per day and buyers expect same or next-day shipping which is sometimes nearly impossible if you are working solo. So what happens is your shipping time DSRs get low. Then if you charge the exact amount of how much it cost to ship an item people are still not satisfied with shipping charges. So, instead of giving 3 or 4 stars they leave 1 star unaware of how much this actually effects the sellers.

The whole DSR system is flawed imo, they expect near perfection and they don't understand that even if you are doing things exactly right there are buyers who are ignorant at how their ratings effect the sellers and we get punished unfairly. Anyways I did what you guys did too to get my shipping cost DSRs up, just provide free shipping and put the shipping cost into the Buy it Now cost. Then again...this option won't work for sellers who use the auction format...

GreenBean · #8 09-04-2012

Quote:

Originally Posted by Hockey12

I have 5 low dsr ratiings of 1 and 2's.. It's on red saying at risk.. If people leave feedback with the 5 stars now much will it affect me? Also I reported a buyer that left a positive but put low ratings of 1 or 2 in all... It's really annoying
How I'm following the rules and this happens.

How come you allowed 5 such ratings?

Pretty sure some posts ago, it was suggested you keep watch on everything.

What was the point of reporting a buyer? Do you like complicating your life?

That's futile behaviour doing stuff like that when the account is going to shaky grounds

Hockey12 · #9 09-04-2012

What do you mean shaky grounds? I just did what I felt was right and it is..Also yes I am using auction format with free shipping.. How many 5 stars for shipping would I need to get my top rated for next month again.. I'm at 2.52% need 0.60%

mcmx · #10 09-04-2012

eBay rewards automatic 5 stars for the 'Shipping Cost' DSR if you offer it for free...Don't they?

So aside from that....If you're getting low stars for Shipping Time then what service are you shipping with?

I used to sell hats on eBay and I'd ship worldwide. I'd ship with Canada Post AIR Small Packets. Which doesn't even have tracking. Yet I got a lot of "Fast shipping!" in my feedback scores from people who were in USA, UK, & even AUS. My DSRs were near perfect too.

If you're shipping with Canada Post, NEVER use 'Surface' Small Packets. It can 25-30 days to reach. Always use AIR Small packets. There's not a big difference in price.

So...what service exactly are you using to ship?

GrannyT · #11 09-05-2012

This will help you

Buy cheap eyeliner and brush sets from Honk Kong - approx 50c - buy 500

Sell them for $1 with free postage

Make sure you send them out the same day as they buy.

For not a lot of money you have your DSRs repaired

DONT let it happen again

Simples

chas2012 · #12 09-05-2012

Quote:

Originally Posted by mcmxcivjm

eBay rewards automatic 5 stars for the 'Shipping Cost' DSR if you offer it for free...Don't they?

yes they do in the UK anyway, your buyer cant mark anything for this if its free its always 5*

why dont you pre pack some of the items? as another mentioned if your selling a few of the same item, just pre pack .

Also on the account i think you can add a ''handling time'' just set to 1/2days.

Hockey12 · #13 09-05-2012

Yes I do ship everything either with tracking via PayPal shipping or air mail small packet. Never used surface. And I still don't know why I get low stars.. I ship 1-2 business after payment cleared I say in listing. Either competator or stupid people abusing the eBay system for sellers....

GrannyT · #14 09-05-2012

Quote:

Originally Posted by Hockey12

Yes I do ship everything either with tracking via PayPal shipping or air mail small packet. Never used surface. And I still don't know why I get low stars.. I ship 1-2 business after payment cleared I say in listing. Either competator or stupid people abusing the eBay system for sellers....

Customers have different expectations now a days. If you cannot meet them then you are in a bad place and should maybe look for something else.

It's just the way it is I'm afraid

mcmx · #15 09-05-2012

Quote:

Originally Posted by Hockey12

Yes I do ship everything either with tracking via PayPal shipping or air mail small packet. Never used surface. And I still don't know why I get low stars.. I ship 1-2 business after payment cleared I say in listing. Either competator or stupid people abusing the eBay system for sellers....

That's odd..I'd ship using Expedited within Canada - and Air Small Packet to everywhere else. I have lots of feedback saying "quick shipping" and my stars are near perfect. I'd often be 2-3 days late on shipping some stuff out too. I made it clear in my ad that it would take 4-10 business days to reach them. Do you mention the shipping time super clear in the ad? :S

solesupremesales · #16 09-06-2012

Just buy some car charger's or some sort. Offer free shipping & ship fast. You should get all 5 stars on all rating's depending on how accurate your description of your listing. In all category rating's you should receive 5 star's in all way's. I believe the amount of transaction as well affect's it to go down. Even though your making about $100 bucks out of 100 pieces you sold it should at least get your 1's & 2's to go down & even become a top rated/power seller if maintained

Hockey12 · #17 09-06-2012

No I don't put how long it will take in my listings.. But I do ship expedited to Canada and expidited parcel USA and rest air mail.. There's a short time to improve it.. I don't want to fall to below standered again for the 2nd time.. All my listings end Sunday.. Also eBay says the estimated arrival on the top don't they?

Hockey12 · #18 09-09-2012

How long does it take to update the DSR % when new feedback is left..? Thank you..

mcmx · #19 09-09-2012

Should be instant...

Callidus · #20 09-10-2012

Yes should be straight away from what I have seen previously

Hockey12 · #21 09-10-2012

Ok but I mean in your seller dashboard? I'm in red for shipping charges of % of 2.60 I need it to go down to 0.60 how many 5 stars needed? so I can be top rated by sept 20th.

Ebayorbust · #22 09-10-2012

Quote:

Originally Posted by Hockey12

Ok but I mean in your seller dashboard? I'm in red for shipping charges of % of 2.60 I need it to go down to 0.60 how many 5 stars needed? so I can be top rated by sept 20th.

Impossible to give the answer based on the information you have provided.

How many low DSRs are making up the 2.6%? There is a number in brackets beside the percentage.

I can tell you right now, your chance of getting TSR in 10 days is nil.