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Hi,
I agree with most folks here.
What I do is use my moms address as my (distribution CRT for returns), she calls me,
Gives me the info on pkg,I ask her to open them,
And I process refunds.
But,,,,most of the time, my profit enables me to give refunds,tell customers donate the item.
Which of course they may or may not.
But,to me, it's not worth 50 bucks to get a neg.it could ruin an entire acct.
So, I am very liberal on returns,refunds.
But,my products are hand made,and not much can go wrong.i keep all replacement
Parts here in, my office.
I sold a 5 pc set the other day. The lady emails me wanting to buy a part,that was missing.
I sent her overbite a entire new 5 pc set.
It not only developed good will,but I am certain she left me 5 star feedback,

Nice operations lisa.

Handling returns is critical depending on what you sell.

I like getting in touch with the buyer via e-mail and sorting stuff out

Re: Handle Ebay Returns On Stealth?
 

theres a problem i see with the Return&Refund email policy that was suggested --- if you try this on Amaz0n , the customer most likely will NOT be able to message you their email. and its not like PP where you can look up the customers email, Amaz0n has their system on lock, any way around this ??

Re: Handle Ebay Returns On Stealth?
 

This is about returns on ebay.

I have a RETURNS DEPT that all returns come back to.

I seldom get returns but have a post office box that is for my RETURNS DEPT.