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Old 02-17-2013
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Default How can you call an AMERICAN call center?

Anybody know any tricks for reaching the Utah or California call centers? I think I've tried them all at this point. Thanks!
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Old 02-17-2013
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Any specific reason? I would assume their all the same.
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It has been a long time back but I actually asked them to please let me speak to someone in America as I do not want my personal information discussed to someone who is outside of the USA.

I think they gave me a phone number to call if I can remember correctly.
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Call the seller's vetting department...it will get you directly to Utah. I know this because I was talking with them and they had to hang up and call me right back. Showed up as Utah.
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Quote:
Originally Posted by Sandy D View Post
It has been a long time back but I actually asked them to please let me speak to someone in America as I do not want my personal information discussed to someone who is outside of the USA.

I think they gave me a phone number to call if I can remember correctly.
That should do it.
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Old 02-17-2013
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Any specific reason? I would assume their all the same.
You could certainly be right, but some people say that they've had remarkable success getting American CSRs and such to go beyond just reading scripts and have gotten them to actually do something helpful.
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Quote:
Originally Posted by Sandy D View Post
It has been a long time back but I actually asked them to please let me speak to someone in America as I do not want my personal information discussed to someone who is outside of the USA.

I think they gave me a phone number to call if I can remember correctly.
That trick apparently won't work now, sadly. I wish you had saved that phone number!
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Originally Posted by boost View Post
Call the seller's vetting department...it will get you directly to Utah. I know this because I was talking with them and they had to hang up and call me right back. Showed up as Utah.
This sounds promising! How would I find this number?
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Originally Posted by MM78 View Post
That should do it.
I'm just immediately asking the CSRs how do I call an American call center and they are all giving the same response: keep calling whatever number you just called and it could happen randomly. This has happened enough that I've even poked around some on the internet to see if they even have American call centers (apparently they ARE still hiring for them).
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Originally Posted by spam549 View Post
This sounds promising! How would I find this number?
On the selling page, find the box with your selling limits. There's a small link that says "request higher limits". This puts you directly to the seller's vetting department....USA based out of Utah. The phone number is 866-492-3229. Hours of operation for them are:

Monday through Friday, 6:00am - 7:00pm Pacific Time Saturday and Sunday 6:00am - 4:00pm Pacific Time.

They DO NOT operate under the normal business hours of regular CS.
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Originally Posted by boost View Post
On the selling page, find the box with your selling limits. There's a small link that says "request higher limits". This puts you directly to the seller's vetting department....USA based out of Utah. The phone number is 866-492-3229. Hours of operation for them are:

Monday through Friday, 6:00am - 7:00pm Pacific Time Saturday and Sunday 6:00am - 4:00pm Pacific Time.

They DO NOT operate under the normal business hours of regular CS.
You sir, are the man--and I thank you! Wish me luck guys!
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You sir, are the man--and I thank you! Wish me luck guys!
No problem - let us know how it goes. It is too late to call today, but tomorrow you can call. I posted the hours for you.
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Old 02-18-2013
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Hours are the operative words.

Check either Mumbai time or Manila time with the USA....

attempt the call around the time the overseas centers are closing.
Reasonable chance of getting USA operators.
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Originally Posted by GreenBean™ View Post
Hours are the operative words.

Check either Mumbai time or Manila time with the USA....

attempt the call around the time the overseas centers are closing.
Reasonable chance of getting USA operators.
When do you think that would that be? On a recent Friday I called (877) 322-9081 and after getting the "all monkeys are currently busy assisting other customers" message and a 2 minute wait was connected to someone who sounded absolutely American but admitted that she was on the other side of the globe. That was almost 10 AM PT, 11:30 PM Mumbai time, 2 AM Saturday Manila time. I don't know anything about Third World labor laws but I doubt they have any.
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Boost...just called...waiting time was 133 mintues....
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