snad lost in post
Sold an item for about £250 through a drop shipper, drop shipper takes an extra week to post and buyer opens an item not received case.
It eventually arrives, I have proof with tracking number and digital receipt, but case is still awaiting buyers action to confirm this.
Now the buyer has said the item is significantly not as described. Dropshipper accepts return, so I give him drop shippers address and several times state to send it back insured and tracked.
Now drop shipper hasn't received item, ask buyer for tracking number, after several emails he finally says post office had run out of stickers so he had to send this £250 item by first class
Now snad case is awaiting my action and only option is to process the refund. I don't think the buyer is trying to scam me, but I can't believe he would return it first class!
I know its bank holiday so it might turn up yet next week, but I wouldn't count on it. To be fair, the drop shipper has proven himself very unreliable and I won't be dealing with again. 2 cases, expecting a negative, and now maybe £250 out of pocket.
How do I stand with ebay? Surely buyer is responsible for item until its returned, as seller is when its sent out. What about that I messaged him a different (dropshippers) return address instead of the one on file? (this is a real account not a stealth)
Thanks
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