I kind of forgot this info actually, I used to know it, but forgot recently, this is from Royal Mail website. So the rule is that you need evidence of value and a certificate of posting, which has address on it.
For items posted with Royal Mail which have no intrinsic value, or where a customer cannot provide evidence of posting, there will be compensation for loss, damage and delay of a minimum of 6 x 1st class stamps at the first weight step. In the event of a compensation claim for loss we will refund the postage paid or 6 x 1st class stamps at the first weight step, whichever is greater.
For lost or damaged items that have an intrinsic value, with evidence of posting with Royal Mail (such as a certificate of posting) and evidence of value (such as an invoice or receipt) customers will be entitled to a postage refund plus compensation for actual loss up to the value of the item, or 100 x 1st class stamps at the first weight step, whichever is the lowest;
I think I forgot this because I stopped getting proof of postage for each and every item as it was too time consuming - One way round if buyer agrees, is when they report item not received, send them another letter and get proof of postage cert, then you can claim for it, as they will ask buyer if it was received, and they can say no..I dont tink this is dishonest, if the first item genuinely wasnt received but you didnt keep proof..I mean can you imagine 50 items a week, having to get proof, standing there with people tutting behind you.......
Last edited by oompaloompa; 10-31-2009 at 11:29 AM.
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