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Your thoughts:Would this be winnable as INR with ebay
 

USPS did not scan the item delivered, it only shows Delivery Status Not Updated.

Buyer leaves feedback, the day after item is received. Leaves positive feedback.

Then 9 days later, he contacts me to tell me he didn't receive it.

Very suspicious indeed. I called him on it, and he is threatening to open a case.

I've already received feedback so I really don't care if he files a case, in fact, I prefer he does so he can't pull this stuff again if his lazy mailman doesn't scan other items.

BTW: I've had a few of these types of situations before, but never had anyone open a case. I have alway's argued with simple logic. . ."ok, so you left me feedback after you received it, then a few days later, you noticed the tracking wasn't updated and are now trying to get a freebie". . .then I threaten to take action with the United States postmaster in their area to open an investigation.

This person seems a bit more stubborn, so it'll be interested to see who ebay sides with.

He will win if the tracking does not show delivered

I'm not so sure of that. I have a feeling he's tried this before.

Does not matter real cut and dry on tracking . Question for you, why would a guy leave positive feedback and than say he did not get it? I mean how can that in anyway help him win. I believe, of course I do not know he left feedback by mistake and never got it. I have shipped a zillion things usps and never seen an item delivered never show any scans. I am sure that can happen anything can happen with usps. I will bet he wins the case unless the tracking you provide shows delivered. It is the sellerrs burden to prove item delivered. They may even let him change his feedback for real

He left positive feedback because he received the item.

8 days later, he was checking through the tracking to see if any did not get scanned.

You'd be surprised. If you sell enough stuff, go through one day and click through all the tracking. I guarantee you for 100 items you'll have a couple that don't get updated upon delivery. It's not that rare.

I think what happened, is after the fact he was going through his tracking and saw a couple that didn't get scanned delivered. He thought he would email and try to get a refund.

I've already called him on it and now he says "ohh well, I guess it's my loss, I don't like going through the ebay case process". . .so no dice, I was hoping to see how ebay would rule on this.

Plus he lied and said he has a program that does automated feedback. I realize auctiva and a few others will leave feedback for items sold, but I've never heard of any program that automatically leaves feedback for items bought. That would seem kind of silly wouldn't it?

That's funny, sounds like he just wanted to pull a fast one..

However, I believe you would have lost the dispute..

I think you would have lost too but glad it worked out.

In a similiar situation, I called the post office that delivered, & had them investigate, & postal person recalled delivery, & they manually updated the tracking.

My package was a stand-out, as I stamp in bold, red ink: "please scan" or "please sign" depending on the value. Since I started doing these stamps, very few issues with tracking.

I'd try calling the local post office & explain the situation, especially if it is of high value.

Do you think it would have helped my situation that he had listed the item he bought from me 3 days after he received it and yesterday before contacting me, he ended the listing?
This item was a used item, and from the pictures it would have been 100% identifiable as the same item I shipped.

:yar:

Sniffs? Sniffs? What am I smelling here?

For the future you make sure your items have a special mark then ;)

:ranger:

I had this situation from a buyer about 2 years ago and tried to pull the same stunt on me because the tracking status was not updated after delivery.

He escalated the case to eBay and customer support closed it in my favour stating that because the buyer left me positive feedback saying he was happy with the item, the item was confirmed delivered and required no further action from me.

If he said anything in his feedback that implying he received the item, you will win.

I could see it going either way, but eBay IS tilted toward the buyer.

As far as packages being scanned and updated goes, I HAVE seen packages make it all the way from one end of the country to the other WITHOUT EVER HITTING A SCAN POINT! IT DOES HAPPEN!

How this is even possible, I don't know...

Pretty much what I suspected. It's a toss up based on who the ebay rep is, but what would tilt it in my direction was if they had pulled that stunt before. In this case, I would bet they had.

confused.com here

Is this conjecture now?

'cos the title is confusing

:spy:

I also recently sent a package to CA, but tracking shows me it jumps on and off TX and CA and delivered in TX. However, buyer sent message saying that he received item. My money was not released until I call them. Ebay also questions me about delivery status and I had to tell them look to messages.
They did and release my money finally.

Yes, they threatened to open a case at first, then I called his many lies, and then he backed off. He's now on several blocked bidder list on accounts that sell similar items.

" I meant to leave feedback on the other item I purchased "

Doubt the feedback left would help much

If you want to help, then stop saying like this. You don't know OP or his buyer who wants doing fraud.
You are also deathly wrong about USPS.
Look at this tracking number 9410809699939901613954

Right, OK.

Hmmm. Quick re-word of title then. :thumb:

Lack of correct scanning is an issue for sellers. Below is a recent thread where the seller was not lucky ( amazon items but in principle the same)

http://www.aspkin.com/forums/amazon/...messed-up.html

Maybe you did not read op his tracking number was never scanned. Your tracking number shows you actually shipped something completely different story. He would lose i get sick of hearing everyday everyone is a fraud. I live in a country where you are NOT guilty :until proven so even though 99 percent of ebay people scream scam the minute something is not like they are use too. I have walked into thousands of brick and mortar stores and not once have I been accused or called a scammerr but everytime I need something out of the ordinary on ebay from disgruntled ebay sellers they have no problem throwing that word out.

I disagree.

When a buyer emails you 9 days after the package was received because they noticed it wasn't scanned delivered, you need to research it.

Buyer left feedback for the item, and then said that they have an ebay store which automatically does their feedback. Having an Ebay store does not automatically generate feedback for items bought, and I'm pretty sure most ebay resolution team members would see this. They left the feedback because they were happy with their purchase, but then a week later noticed, "hey, I can get over on this new seller with only 11 feedback, the item never got scanned". Unfortunately for them, I have more experience than most sellers with only 11 feedback.:doh:

Regardless of whether the item was scanned as delivered does not matter.

When the buyer leaves positive feedback, then relist the item they bought from you, which is easily identifiable through the photos as the same item because it's a used item with a flaw that can be seen in the photos. . .I'm pretty convinced it's an attempt at fraud. Nobody will be able to convince me otherwise.

What's hilarious is that this particular person has bought from me over a dozen times from different accounts. They are a professional buyer and reseller who looks for good deals so they can flip it at bin price.

Dude you seriously have too much time on your hands for this case. You should get out of the ebay business and join the police acadamy.

How in the heck can you tell an item is your item unless it is some custom or personalized kind of item i know i cant unless they use my actual photos.

I still firmly believe you would have lost the case but I am glad you did not. I was not replying to you I was replying the guy or gal that said i was 100 percent wrong about the tracking. I believe correct me if i am wrong if an item gets scanned and bounces around but gets delivered it is a hell a lot different than an item that never gets scanned.

I have been shipping things for a long long time and I have never got or sent a package with a tracking number that never got scanned.

I just glanced over ebays policies and paypals and found where it says seller must provide tracking but cannot find anywhere where it says positive feedback can be used to decide disputes.

Think about it a guy buys a car from someone on ebay gets the car everything looks good he leaves good feedback two weeks the police show up that the car has an altered vin you think the seller is cool because buyer left positive feedback heck no. I know vehicles are different but just was a quick example where feedback does not mean anything

I make more in a day on ebay then policeman make in a week so I'll stick to my job, but yes I do have lots of free time on my hands. My ebay business probably only takes 5-6 hours per day and it's my only job, so I have free time to call buyers on their B.S. and I will alway's make every effort to prevent buyer fraud because in the end it might help out another seller who he attempts to scam.

It probably took me a total of 2 minutes to check my feedback on that account and see that he left me feedback, and then another minute or two to look at his listings and then completed listings to see that he had listed the item 2 days after he received it.

I'm glad you have so much time to respond 5 times to my thread, I appreciate the feedback, I just so happen to disagree. I have almost 110 active ebay accounts, I'm not new to this.

It'll take me some time to dig them up, so I don't want to do it for free, but if you want to wager, I bet you I can give you 5 delivery confirmation numbers for items I've either sent or received that didn't get scanned delivered. If you're up to the challenge I'll wager 100 bucks on it. If you accept, and I can't give you numbers that I personally have sent or had sent to me based on delivery or destination cities, then I will paypal you $100 gift payment, and you do the same.

Because this item was unique, a used vintage article of clothing. You would not find another one on ebay and you probably would search 10,000 vintage clothing stores and thrift shops and never find another like it. Just trust me, the odds of it being a different piece from the same person, listed 2 days after he received it, would be like winning the powerball lottery two times in a row.

You are 100% wrong.

On at least a dozen occasions I have won disputes based solely on their feedback left. I had a situation just last month, a buyer bought an item of clothing. Left feedback that item was great, then opened a case that it was missing a button.

Because the buyer left positive feedback I argued that they must have worn the item or washed it because it was perfect condition when I sent it. I won.

I've had cases where I had an account suspended and buyer gets the MC999 email after the fact. I've had a few instances where buyers try to get a freebie out of it, but a few times they left positive feedback already, and I've won cases based on the feedback.

Not when there is no tracking number. I will gladly take your bet on no scans but if it never got scanned how can you prove it was delivered

You said the item never got scanned not not scanned delivered two completely different things.
Now if a tracking number shows acceptance and then never gets scanned again that happens often.

but if the item never gets scanned no way for you to prove it and it just does not happen.

Let me clarify because you are correct, I should have been more specific.

Item showed out for delivery at 9:36am, then at 2:25pm it shows Delivery Status Not Updated.

It's pretty common and is what I was referring to. I did not mean that the item did completely did not get scanned at all.

I apologize for the confusion.

Lol we wre arguing over nothing. That happens all the time i got one of those figyt now called po, po told me they will contact the buyer and manually mark it delivered

The buyer leaving positive feedback was indeed a kicker in your favour

I don't think it went to ebay though.

The Don offset a claim by calling the buyer out.

At least that's how I read it.

:spy:

Yea, I spooked him and have not heard back in over a week. Sometimes aggressive action can persuade the buyer to leave it alone.

I don't usually treat buyers that way unless I feel very strongly that they're up to no good. 90% of the time I give them benefit of the doubt.

Unfortunatly the REAL issue is the Postal Service,,Ever since their Downsizing last fall this has become a VERY common Occurance with EVERYTHING shipped that is NOT Shipped Priority or Express Mail (First Class, Parcel, Media)

A new cuss word for those of us who trade on line.

USPS

:mad:

I hear you. I remember when shipping Media Mail was OK, as the delivery times were usually the same as, or better than, First Class mail. Sometimes, they even had a 2 or 3 day delivery time. I would not use Media Mail these days, as too often it can take 2 weeks to show up. Then the buyer complains.

Remember Christmas past?

USPS was the worst for years.
International shipping was horrendous.
I have a package showing 'in transit' still. Funny thing is it arrived AND I had to return it.
BAH

:mad:

this has just happened to me, the tracking just says something like 'we do not confirm delivery until has arrived' and 'come back later' this has been for 2 weeks on royal mail.

This is different to what I usually get which is the 'progressing through system' and no signature update, which means the worker did not bother to take one, usually people are honest and do not do INR for that but hard to tell who is telling truth on that one.

So you are saying it was not scanned, weird because how would I have receipt with tracking on it. Anyway no INR yet, but buyer says not received. I have told them to wait until i can confirm it is lost.

Worst thing is, the insurance does not cover the cost of item, even at cost price.

I have replaced 100's of packages that were brought to post office and never made it because it was not scanned. It happens almost in every batch I ship.

I have tried different post offices and even few times after frustration stood and watched them scan each one by one.

90% of my problems are with shipping usps. However they are still most cost effective, even with missing packages.

Right now Im reshipping nearly 1% (.87%) of all my NoN Priority orders, As Greenbean Correctly Stated above, durring the Holidays it was MUCH Higher, But you are correct NewJerseyMax, it is still the most cost effective way to ship.

My only Real concern is the Negative effects it has on accounts, I have experienced a Rise in Neutral feedbacks and 2 Negatives (Back In Jan) Directly attributed to shipping,,,This issue has also had some adverse effects on my Amazon accounts as well

Yes when you factor in the occasional missing package, or un-scanned item, it's still more economical to use usps. Signature confirmation is way too expensive, 2.00 per item, if you ship out a thousand items per month like I do, there's no way I'm spending 2.00 per if it means saving 1 or 2 INR disputes.

You treated the buyer as he deserved to be - case by case basis. Spooking can be effective but definitely push back on these kind of buyers is a necessary move