Low DSR Description Question - Precentage gets higher and higher - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 07-20-2013
Junior Member
 
Join Date: Jul 2013
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 49%
iTrader: (0)
Default Low DSR Description Question - Precentage gets higher and higher

Heres a question for the experts which neither any other forum, members, or ebay staff can actually explain.

The Scenario is this, 3 months ago an acct of mine went from Power Seller & Top Rated to "Below Standard. Apparently with the new DSR (detailed seller rating) Configuration, you are also rated on low scores i.e 1's and 2's, aside from the normal over all rating, which is a 4.80 in the area of "as described".

Since this issue I have no longer been selling "higher risk" items like electronics, have included the maximum photo allowance, as well as describing condition in the actual title of the listing. Since doing this my DSR problem percentage has actually gotten whose without actually occurring any low ratings (1's and 2's). The percentage rating went from a 1.15% to a now 1.63 percent (in 3 months). No low ratings have been added to the account and We have been adding transactions in those 3 months with at-least a 3-5 star rating on those who have left DSR scores for the transactions. Anyone have any ideas or clues about this? Any thought would be appreciated.
--Jay
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 07-22-2013
Executive [VIP]
 
Join Date: Nov 2012
Posts: 3,090
Thanks: 407
Thanked 662 Times in 490 Posts
Activity: 0%
Longevity: 54%
iTrader: (0)
Default

Ok, I had a bit of trouble understanding the question at first. DSRs are calculated on a 12 month basis. So if you have a bunch of transactions that are starting to go off the record that have high DSRs even though you keep getting good DSRs you may not be replacing those one expiring fast enough which could be driving up you numbers.

Not 100% sure about your situation, but based on what you described I would guess this is probably the case. Same thing can happen with Feedback percentage. Even though you keep getting positives if you have more feedback going off the 12 month record than you are getting to replace those it can make your percentage go down.

Last edited by vogeltron; 07-22-2013 at 02:40 AM.
Reply With Quote
  #3  
Old 07-22-2013
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 58,833
Thanks: 4,652
Thanked 7,170 Times in 6,535 Posts
Activity: 100%
Longevity: 77%
iTrader: (7)
Default

Welcome to the forums.

It seems like your buyers are somewhat dissatisfied. Need to work on that customer service and see what errors you are having in your business operations.

All the best.
Reply With Quote
  #4  
Old 07-22-2013
Banned
 
Join Date: Apr 2009
Posts: 8,611
Thanks: 1,580
Thanked 2,026 Times in 1,355 Posts
Activity: 0%
Longevity: 82%
iTrader: (47)
Default

Some buyer will nail you with very low DSRs and it takes a large number to average those very low DSRs out.

Also, do everything you can to communicate, ship fast etc to help get higher DSRS.
Reply With Quote
  #5  
Old 07-22-2013
jeffweico's Avatar
Executive [VIP]
 
Join Date: Mar 2010
Posts: 7,219
Thanks: 895
Thanked 4,061 Times in 2,168 Posts
Activity: 0%
Longevity: 75%
iTrader: (12)
Default

I think you must be getting low ratings from your buyers. A buyer can leave a positive feedback and still leave a 1 or 2 in the DSR field.

I do free shipping so that the shipping DSR cannot be entered by the buyers.

Unfortunately, the category most important to eBay is "Item as Described".

When you are on the DSR page, click on "See My Reports". From there, you can run a report and specify the time frame. The report will show you how many 1's and 2's you received in that time frame. I run these monthly.

Most sellers get some 1's and 2's, but 1.63% is fairly high. You need to figure out what the problem is and correct it, because if they keep getting higher they will draw eBay's attention and your account could even be suspended.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
New Stealth.. Request higher selling limits question wyes eBay Discussion! 14 04-24-2013 09:42 AM
Question on Request Higher Limits for ebay.ca accounts... rsot Canada eBay Discussions 12 01-13-2012 03:14 PM
Ebay W/cc higher limit? Moscutter eBay Discussion! 2 11-16-2010 01:29 AM
Get your listings higher up forummember Auction Listing 7 08-23-2010 07:58 PM


Aspkin Group

All times are GMT -5. The time now is 04:30 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts