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Originally Posted by GreenBean (Post 539144)

WTFudge have you been for the past year?

Numerous posts around where ebay has sided with buyers DESPITE sellers saying no returns.

Not new. Other sellers have had their faces kicked by ebay ( Because of buyers) and been penalised with rulings against them.
There are posts here saying do not expect ebay to pay any attention to your refund policy...

Originally Posted by just_smile (Post 539151)

I am shocked that so many of you say no returns. Everyone knows buyers effectively have a 45 day guarentee with anything they buy.

In the uk atleast you have the distance selling regulations where anything can be returned for any reason in x amount of days.

Iit can be annoying excepting returns when you get excuses, but you have to consider the cost of returns when pricing your items. Atleast, thats what I consider good ractice.

Originally Posted by vogeltron (Post 539179)

Back to my Original Post. This is why I am so upset. Is you choose in when you list your item in eBay's return policy setting. No Return/No Exchanges.

Then when the item posts the go around and ignore in and have your return policy say it was not listed by the seller. That is complete crap.

I know eBay does not like the No Return Policy. But don't pull this bait and switch nonsense. If you want to force people to accept returns etc. Then grow some balls and come clean to your sellers and admit to it.

Originally Posted by bruceox1962 (Post 539199)

Well said. You should always offer returns but even if you don't ebay offers them in your behalf.

Originally Posted by biglouis999 (Post 538723)

I have an open returns policy whereby any item may be returned for any reason so long as:-

#1 item is in same condition as sent

#2 buyer notifies me by email or internal message within 7 business days.

#3 buyer uses tracked shipping

However return shipping is down to the buyer and I dont refund original shipping unless the reason for return is DIRECTLY due to my error - such as I substantially mid-described or sent a wrong item.

As most of my business is international I get very few returns. My buyers (mostly in USA) get a nasty shock when they get to the post office and find out how much it will cost them for return tracked shipping. So I hear no more about it.

In fact the only returns Ive had was when the buyer changed their mind while the package was still in transit or it came too late for their special event. In that case I tell them to refuse delivery so they dont have to pay for its return.

However I dont refund until I get the item back.

So offering an open return policy can, in fact, mean that you do get very few returns,

Originally Posted by vogeltron (Post 538594)

I am going with a No Return/No Exchanges of course unless there is some kind of defect or issue on my end.

Originally Posted by just_smile (Post 539151)

I am shocked that so many of you say no returns. Everyone knows buyers effectively have a 45 day guarentee with anything they buy.

Originally Posted by munchkinxx (Post 539748)

I have buyers opening cases as 'item not as described' when the item is exactly as described just to return the item. I add multiple photos of the item and have accurate measurements listed.

#1 scenario: purchased a jacket and states it's the incorrect size and the measurements are wrong. Ebay tells her to return the item for a full refund. Item comes back damaged. Is there anything I can do? Ebay can only do 3 things for me. Credit FVF, remove the strike on my account for lost case and report her.

#2 scenario: Buyer claims purchased bag is a ⊗⊗⊗⊗ when it's not and that the company doesn't sell the size purchased. She though the bag was going to be bigger however measurements are listed. Buyer fails to read and now the item is on the way back to me for a full refund.

How is it that buyers neglect to read descriptions properly and they get to return the item? I'm out of pocket both times now for shipping and it's not cheap sending overseas. Really unhappy with this.

Originally Posted by vogeltron (Post 538594)

The items that I normally have No Return/Exchange policy are clothing items.

Most my problems come from people who don't read. Then they try to say the sizing was wrong and blame me. So I started including measurements on every item. Lots of pics and always say please compare to something you own before purchasing. That has mostly rid that problem. But you still get those few buyers that try to push it. Having eBay change that from not saying No Returns/Exchanges is not good. I would rather lose out on sales than deal with people who buy items knowing they are likely to return them.

I don't do returns/exchanges on clothing because half the time they come back with the tags missing. Factory bags missing. I have gotten a few back that smell like Cigarettes a couple like Marijuana. So a few years ago I decided that is it. I am going with a No Return/No Exchanges of course unless there is some kind of defect or issue on my end.

Originally Posted by Karakolio (Post 539825)

That's going to be the last thing to worry about when the new policy applies from August. All returns of item not as described will be counted as defect. And you can get suspended for having a high defect rate.