Re: Can a buyer withdraw Money Back Guarantee case???
She can cancel the case but may not do it until she receives the replacement
Things are changed now , before I would of done the same as you and said keep the item and either refund them or send a replacement
But now , it really doesn't matter, which drives me nutts, but there is no real incentive for a buyer to go beyond and give great customer service, because the opened case now marks the transaction as a defect and a strike against the account , and that stays the same whether you make the customer happy or do not
Now I run everything so different and only use an account for a few sales a month , but I would politely ask if they can close the case so that you can purchase another postage to send the other item
Because , technically yes they can say they never received a replacement no matter what and end up with 2 items and your money if that is your concern
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