eBay Returns with Stealth Account

[nostro]

I'm trying to determine the best way to handle returns from a stealth account. I don't plan on having many returns but in the event this occurs I need to know the best way(s) to handle this from a stealth account.

The stealth address is not something they can ship to but I do have a UPS mailbox that they can ship to. I was thinking of using "Returns Department" or "Shipping Dept." on the Return Shipping Label for these returns.

Does the UPS store offer return shipping labels that I can simply email to the buyer and be done with it?

What is the best way to communicate this to the buyer without eBay noticing? Can I tell the buyer to just check their email for the Return Shipping Label?

If the buyer should open a case, can I communicate inside the case for them to check their email for the Return Shipping Label? Thanks In Advance

[yankee]

You are on the right track. Do what works best for you.

[nostro]

Originally Posted by yankee

You are on the right track. Do what works best for you.

Thanks, does this mean that any of the options mentioned above are acceptable?

[pokerpro]

I would simply tell any buyers....."No problem, I am now having a company handle/process my returns, here's the return address?

I have found people have no problems with this IF I refund their money. The only time I've ever had a problem, was when I had not returned their money already. Then, they get "hinkey" about it.

[123]

In the past I just put a note inside the shipped package telling them if any problems can return to this address and that worked for me all the time

[nostro]

Originally Posted by pokerpro

I would simply tell any buyers....."No problem, I am now having a company handle/process my returns, here's the return address?

I have found people have no problems with this IF I refund their money. The only time I've ever had a problem, was when I had not returned their money already. Then, they get "hinkey" about it.

It's ok to discuss this through the eBay email where eBay can also see it?

[pokerpro]

Well, unless they do a real account review, you're probably OK, but it does carry somewhat of a risk, no matter how minimal.....I do it....but i have maybe 6 returns a year.....if it was 6 a week, I would not do it thru ebay messages.

[GreenBean]

Originally Posted by nostro

It's ok to discuss this through the eBay email where eBay can also see it?

Keep traffic on ebay email to basic boring stuff.

[nostro]

Originally Posted by pokerpro

Well, unless they do a real account review, you're probably OK, but it does carry somewhat of a risk, no matter how minimal.....I do it....but i have maybe 6 returns a year.....if it was 6 a week, I would not do it thru ebay messages.

I would like to avoid giving eBay any information about me if possible.

I'm thinking I could reply in the eBay email and have them check their personal email account for Return Instructions.

That shouldn't be a problem with eBay, should it?

Also, if they should open a case instead of just emailing, is it ok to do the same in the case comments? i.e. have them check their email for return instructions?

[elipse]

I should also add that if you are shipping from a different address than the one on your paypal, make sure you don't put the item location on ebay listing because your buyers might contact you to pick the item if they see you are within the vicinity.

[nostro]

Originally Posted by elipse

I should also add that if you are shipping from a different address than the one on your paypal, make sure you don't put the item location on ebay listing because your buyers might contact you to pick the item if they see you are within the vicinity.

How do you ensure the item location does not show on your listing?

[elipse]

advance tab

[elipse]

[nostro]

Originally Posted by elipse

advance tab

Thanks, I will check that out.

[Pnw507]

I dropped shipped most of my items and would put "Multiple Locations, USA" in my listings. Worked great for 10+ years.

[nostro]

Originally Posted by Pnw507

I dropped shipped most of my items and would put "Multiple Locations, USA" in my listings. Worked great for 10+ years.

And then what happened?? You got suspended?

Did you stop putting "Multiple Locations, USA" in your listings?

[Dmshark25]

Originally Posted by nostro

And then what happened?? You got suspended?

Did you stop putting "Multiple Locations, USA" in your listings?

IT Still works fine, on my accounts I just put UNITED STATES as shown above, and never any issues

[Salvo]

Best advice I received from another member, was to simply black out the address on the printed label and attach a sticker with my own "return" address.

eb never knows, and if it is damaged in shipment it still is returned to me at the address I stuck on. I'm sure most buyers wouldn't notice, or think that the address just changed and they never updated the eb account.

[Dmshark25]

Originally Posted by Salvo

Best advice I received from another member, was to simply black out the address on the printed label and attach a sticker with my own "return" address.

eb never knows, and if it is damaged in shipment it still is returned to me at the address I stuck on. I'm sure most buyers wouldn't notice, or think that the address just changed and they never updated the eb account.

Are you sure About the return part if a problem with the post office???

I haven't looked into it maybe u did, but I have a feeling that with the prepaid postage everything is done electronically

So if there is a problem and it needs to be returned to sender, they get that info from the barcodes

Now I'm just asking , I don't know how it works , but I just have a feeling everything may totally on what is on the barcodes and not what is written or labeled over

[nostro]

The main issue that I'm afraid of in these scenarios is if you have different stealth accounts but only one mailbox, you could get caught by eBay if they somehow catch wind of that one mailbox belonging to multiple seller accounts..

Is there an easy solution to this or does it get more complicated with multiple stealth accounts?

Do you have to get multiple mailboxes (costly) or is there some better solution to this that anybody is aware of? Thanks for any help.

[yankee]

How many returns are you getting?

[nostro]

Originally Posted by yankee

How many returns are you getting?

Right now none.

Just planning ahead to avoid any pitfalls that might occur and to see if anyone else has had these kind of issues.