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Buyer had item delivered. Opened up case someone stole it off his porch
 

It was supposed to get there on the 1st. Shows delivered. How the hell am I supposed to deal with something like this?


The case says

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

Obviously I'd win the case. But he can still tarnish me. And can't he open a SNID after the fact?

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

surely delivery men only leave items on a porch with a security door? not just out on the open? have you checked google maps for this?


How much is the item worth?
If it is a lot, it may be worth contacting the delivery company.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

It's worth $130. Good idea on the google map, thanks.

A normal house in a kinda ****ty neighborhood. No gate and no patio screen. Just a door and a doorway

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

Explain to the customer that they have to go through the case process in order for you both to get your money back

in cases like this, ebay will usually refund them as a courtesy and release funds to you as the case wins in your favor.

just be polite and courteous, but be clear that you cannot give a refund, ebay has to.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

I didn't know that ebay does this. Good call, thanks.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

You are covered for up to $750.00 even without a signature and yes, they leave them anywhere if no signature is required.

Last week I had boxes hidden behind bushes at my home office. BIG BOXES, LOL

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

Thanks yankee for this....you have just confirmed what just_smile sent in another post.
I have three bundles to send by courier and i undercut myself.with postage, but i can post a little cheaper without signature.
Honestly thought that if it went to a.neighbour or a safe place, they could claim non reciept and id have a case ruled against me

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

In the US, delivery companies, especially UPS, will leave the package at the front door, on the curb, in the mud puddle, or perhaps even in a tree if the mood strikes them.

If it is marked "Glass" or "Fragile" they will normally drop it on the ground a few times first and perhaps even kick it around a little.

To be fair, most packages are not stolen. This was probably just bad luck, or the buyer figured out how to get a freebie. One of the two.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

Next will be feedback extortion, lol
Dealt with it twice on the same account. User are both from Washington state. They bought the same items. Very similar communication and spelling error of the same word...Stealther trying to get something for free? Hmmmmm......lol

Done with that account I guess.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

feedback extortion is my main concern with this.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

The feedback gets removed instantly. If your account is clean, no big deal.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

What the buyer needs to understand is that the delivery person whether USPS, FedEx, UPS are set to your route. And just like us sellers we typically know our pick up people they need to understand their delivery and driver.

As sellers and shippers its not really our problem that the driver screws up or these thefts occur. It becomes our problem. When a buyer leaves negative feedback on something like this that is completely out of our control then they really have no business buying online or catalog...or anywhere that the item needs to be shipped.

The customer is paying in the end for delivery. If they want everything to be perfect than Armored car service might be in order.

Our responsibility is that we INSURE the item correctly for the payout from the delivery company. You are responsible for every amount over the insured amount that the delivery company. Thus INSURANCE is not to protect the buyer but the shipper....contrary to what sellers believe.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

Feedback gets removed in what circumstances? Do you have to call in?

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

Extortion and yes call in or chat.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

I keep hearing about this chat. Where the hell is this chat.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

Washington State?

Hmmmm.


:spy:

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

Used to be LIVE CHAT

you sat at your PC or used your cell phone and had typed communication with (lack of ) customer service on ebay.

USA did away with it. UK & Australia still have the facility.

:pop2:

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

Yup!

The great thing about stealth accounts is, WHO CARES? I have bundles of accounts waiting to be used. Why even fight with it? That account obviously has an issue. NEXT!

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

It's too bad they did away with the Live Chat. Was much easier to let your computer wait for 30-60 mins for a "customer service" rep then to stay on the phone that long.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

Agreed!

Saved all the excuses you had to come up with when you recognized the voice of the agent...

Have to gooooooooooooooooo! Kitchen is on fire, omhg-d..................... noooooooooooooooooo.....


:eek:

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

:d

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

I had this happen to a guy at an apartment, my delivery and several others that were supposed to show up all disappeared one day. He opened a case. I was very helpful and offered to call his local post office, told him to check with apartment manager/office, or neighbors. It was never found to my knowledge. I "lost" the case (it was closed in his favor if I remember correctly) but I still received my money for the item. It was just a little over $100 in worth.

I don't know if because I sent the item (it showed DELIVERED) and he claimed it wasn't there that eb/pp took the hit for the items or what.

Package theft is always around though, especially in busy neighborhoods. I've seen lots and lots of houses where they just leave a nice stack next to the door (mine included). Even my friends apartment building, his whole hall had almost a dozen amazon boxes just left in the hallway between all his neighbors!

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

If the item says delivered and he opened a case because it wasn't delivered, you would have won the case in your favor. You sure there wasn't something more to this?

And see, the problem is, everyone wants things with signiture confirmation, won't pay for it, and start complaining when they are NEVER home to sign for the package, and have to wait, or go to the post office, which they sometimes can't. Worse even, is if they aren't able to pick it up and it gets returned to sender!

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

That is one of the reason I NEVER get a signature unless I am suspecting an issue.

BY-THE-WAY, if a buyer refuses delivery, ebay will take action against the buyer and pay you and you keep the item when returned. Not sure if that is for all accounts but accounts in Top Customer Care, it happens.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

Fight the case, in eBay's eyes you did your part and they will side with you.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

Nice and simple approach hah

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

RSOT, not every1 has sh*t load of accounts like you...

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

I had something like this happen to me. I sent a package from the US to the UK. Two days AFTER the package showed delivered the buyer opened a "did not receive" case. Went back and forth with her and then I escalated the case the minute I could. As soon as I escalated the case the buyer then wrote and stated that the package was waiting at her post office, duty was due and she wanted me to pay it. I have sent this same item multiple times to the UK and have never had a buyer have to pay a duty tax. Buyer left negative feedback. I reported the buyer via the resolution center and also blocked her. The case was closed in my favor and the negative feedback was removed. Finally, a good ending to an eB story!!

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

everyone can....

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

I have 2 of these cases going on now in different parts of country. Both were FedEx ground.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

Buyer hasn't responded to the case yet

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

everything takes time with ebay, when the time is due ebay will step in and give the ruling.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

I have had a few of these. I will replace the item if they file a police report which I need for my insurance claim. Most of the time they wont.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

thanks guys :)

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

Just refund his money AND send him another of the item.

SHEESH......Seriously, you know your priorities, financial status, and account status better than anybody. It kills me to see people come in here for advice from total strangers on this kind of subject.

You and only you know the value of your item versus your ability to withstand the worst possible feedback/DSR.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

Seriously? I come on here, to total strangers, that have been doing this for a combined 100's of years. They have experienced just about anything I have, can, or will experience.

I was asking for advice on how to deal with a situation that many people have dealt with before.

If I would have taken your advice, I'd have been out TWO watches, and wtf is the point of that?

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

Terrible advice IMO.

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

Clearly you didn't read the whole thread :smash:

Re: Buyer had item delivered. Opened up case someone stole it off his porch
 

I told you you would win this one!