Buyer filed item not received - USPS says delivered

[pennslmmer]

just out of curiosity.. for US sellers. If you used priority mail and the buyer insisted that the item was "lost" but the tracking number shows that it was delivered, would USPS still cover for the $50 insurance?

[MM78]

Originally Posted by pennslmmer

just out of curiosity.. for US sellers. If you used priority mail and the buyer insisted that the item was "lost" but the tracking number shows that it was delivered, would USPS still cover for the $50 insurance?

No, if the item was delivered and it shows delivered then the $50 is not valid.

[james13v]

Originally Posted by solefoodbk

I just had a buyer "item not delivered" case favored to me. Just got off the phone with eBay and got the nasty negative feedback removed, defect, and the case closed.

They told me I'm not responsible if the package gets "lost" even though I'm 99% sure the buyer just wanted a refund.

I think the ability to communicate profressionally with ebay is huge when you have cases like these. For me they are super simple to get squared away.

I've never lost a case if it says delivered, not once.

I do protect myself with signatures when it hits a particular price point.

Well, yeah you are responsible if a package gets lost. Just not if it shows delivered. Anything but that, and we get the shaft.

[Yort]

I dont think USPS would cover the disappearance, but doesnt eb (since it shows delivered)?

[Bunting]

When you guys win the claim, what happens to the buyer if the item actually isn't there? What is UPS actually delivered it at the wrong place etc.

I am a seller so I understand your feelings.
My wife ordered something a few months ago from ebay ( has over 500 buyer feedback ) for $1500 and next thing she knew the package said delivered and nothing was there.
It was a long hassle to get her money back.

Sucks for both parties. Screw the scammers though. Abusing a system

[danshan]

Call usps 800 number get the number of the local po from the 800 cs rep call the local po and ask them to ask the actual carrier, sometimes this works and the poor buyer and yourself get kudos!

[james13v]

Originally Posted by Bunting

When you guys win the claim, what happens to the buyer if the item actually isn't there? What is UPS actually delivered it at the wrong place etc.

I am a seller so I understand your feelings.
My wife ordered something a few months ago from ebay ( has over 500 buyer feedback ) for $1500 and next thing she knew the package said delivered and nothing was there.
It was a long hassle to get her money back.

Sucks for both parties. Screw the scammers though. Abusing a system

The buyer is out the money, and the seller is not. That's what happens.

[GreenBean]

Originally Posted by danshan

Call usps 800 number get the number of the local po from the 800 cs rep call the local po and ask them to ask the actual carrier, sometimes this works and the poor buyer and yourself get kudos!

dont understand what you think you are saying because it is hard to read and understand

[danshan]

My post could use some punctuation and I could use a middle school english class

[wtfebay]

Originally Posted by pennslmmer

just out of curiosity.. for US sellers. If you used priority mail and the buyer insisted that the item was "lost" but the tracking number shows that it was delivered, would USPS still cover for the $50 insurance?

The $50 "insurance" isn't insurance at all...in fact, even if you pay extra for any amount of insurance, it is still a sham. USPS will give any excuse under the sun NOT to cover the cost. UPS and FedEx on the other hand WILL own up if something happens to the package. They have GPS location on their scanners that pinpoints the exact location they dropped the package at. I know because I had a package that was stolen from my porch one day and UPS came to my house, showed me the printout of where the GPS pinpointed that it was left, etc. Note: it only pinpoints the location the driver scans the package at and says it was delivered. If he did so from his truck before leaving it at your door, it will show that.

[james13v]

Originally Posted by GreenBean

dont understand what you think you are saying because it is hard to read and understand

I understood him just fine?

[danshan]

Dont fret about it, Bean just tries to pick on me!