Any thing left to try to salvage this account?

[jjscruff]

Account has fallen below standard and in typical ebay fashion they have undone 5 months of selling allowance increases in one fell swoop. 75% deduction in allowance

Most of the details are in the top seller standing apart from one thing below. Cases closed without seller resolution (3) 2 of these were opened and shut by ebay!

1. Couldn't refund a buyer for a return, kept just timing out. In paypal the funds said on hold and wouldn't let me do anything with them as they are in managed returns. I told the buyer this and said i would fix it. Same day buyer called ebay and ebay opened and shut a item received not as described case against me!

2. buyer returned item. Didnt tell me, didnt give me tracking number. Buyer called ebay and ebay opened and shut a item received not as described case against me! Only after this did i get the tracking number from the buyer which showed the item was at my local post office

Have tried on chat to get either removed. One they forwarded to "expert" malaysian copy and paste e-mail merchant who did nothing. The other they didn't even do that

so f**cking frustrating!

Cue the "move on to next account and forget about it" but i had some great best match scores established with items on there.

[Haidukken]

What % are we talking about and how many numbers are you generating on the account? In terms of QTY, not money.

[Play]

Move on... I've been there, similar situation, not my fault, talking to ebay like talking to a brick wall... Move on.

Though if you can still sell on this account, albeit lower limits, utilise it and see how it progresses over next few months.

[james13v]

I'm in your EXACT situation right now. It's my main and real account, went from $50k to $13k. Ebay does not give a single damn, they really don't.

You can try to get it removed. Keep calling multiple times until you get a person that will remove it. Keep in mind, that if they remove it, you'll still be waiting 50 days for your limits to increase manually. They might increase automatically, but considering your listing levels have been slashed, and your search results are garbage, that's not likly.

If it's a good account, you're going to have to build it back up. It's still better than starting with a new account.

[jjscruff]

Originally Posted by Haidukken

What % are we talking about and how many numbers are you generating on the account? In terms of QTY, not money.

Was at 900 a month and is now at 200 a month in terms of no of listings

Originally Posted by james13v

I'm in your EXACT situation right now. It's my main and real account, went from $50k to $13k. Ebay does not give a single damn, they really don't.

You can try to get it removed. Keep calling multiple times until you get a person that will remove it. Keep in mind, that if they remove it, you'll still be waiting 50 days for your limits to increase manually. They might increase automatically, but considering your listing levels have been slashed, and your search results are garbage, that's not likly.

If it's a good account, you're going to have to build it back up. It's still better than starting with a new account.

Calling them? I only use chat to ebay. I can't call those malaysian call centres they don't even understand english.

" i would like to have my "case closed without seller resolution" removed from my account"

"you want to list you first item? First press the button that says sell"

[james13v]

Originally Posted by jjscruff

Was at 900 a month and is now at 200 a month in terms of no of listings






Calling them? I only use chat to ebay. I can't call those malaysian call centres they don't even understand english.

" i would like to have my "case closed without seller resolution" removed from my account"

"you want to list you first item? First press the button that says sell"

I'm in the US, so I don't deal with chat. I wish I could.

But yes, calling them. You know, I was on the line with an English speaker, and she was nice enough to stay on the line while she connected me to another department. 5 minutes later, we are both on hold, and I say " Ugh, I really wish we could speak to an English speaker" and she responds with " I know, right!?!" . I thought it was funny, that even ebay has to deal with that crap lol

With that said, that's why I said call more then once. In fact, the best luck I've had dealing with things like that, are with non native speakers, because they are clueless, and like to push buttons. They want to get through as many calls as they can, with results at the end. SO they've erased many defects on my account. Including the non seller resolution defect. The higher up people straight up told me, that it's not ebay policy and they shouldn't have done it. But guess what? It's done, and they can't do crap. Unfortunately, because it wasn't ebay policy, they won't reevaluate my account manually... So I still have to wait.

But, if you can't get rid of one of those cases, you might as well give up the account for a year. Or, I guess just keep listing things so that it's alive, but don't try to improve much of anything while you stay below standard. So, try try try! Call call call! Worse they can say is no, and then you try another person. Took me about 6 calls to get it removed.

[jjscruff]

Originally Posted by james13v

I'm in the US, so I don't deal with chat. I wish I could.

But yes, calling them. You know, I was on the line with an English speaker, and she was nice enough to stay on the line while she connected me to another department. 5 minutes later, we are both on hold, and I say " Ugh, I really wish we could speak to an English speaker" and she responds with " I know, right!?!" . I thought it was funny, that even ebay has to deal with that crap lol

With that said, that's why I said call more then once. In fact, the best luck I've had dealing with things like that, are with non native speakers, because they are clueless, and like to push buttons. They want to get through as many calls as they can, with results at the end. SO they've erased many defects on my account. Including the non seller resolution defect. The higher up people straight up told me, that it's not ebay policy and they shouldn't have done it. But guess what? It's done, and they can't do crap. Unfortunately, because it wasn't ebay policy, they won't reevaluate my account manually... So I still have to wait.

But, if you can't get rid of one of those cases, you might as well give up the account for a year. Or, I guess just keep listing things so that it's alive, but don't try to improve much of anything while you stay below standard. So, try try try! Call call call! Worse they can say is no, and then you try another person. Took me about 6 calls to get it removed.

cool i'll give it a go but im crying just thinking about it.

They say on chat now that only the "specialist" team can deal with defect removal now via ebay

but you never know

[GhostOfAmazon]

Originally Posted by james13v

With that said, that's why I said call more then once. In fact, the best luck I've had dealing with things like that, are with non native speakers, because they are clueless, and like to push buttons. They want to get through as many calls as they can, with results at the end. SO they've erased many defects on my account. Including the non seller resolution defect. The higher up people straight up told me, that it's not ebay policy and they shouldn't have done it. But guess what? It's done, and they can't do crap. Unfortunately, because it wasn't ebay policy, they won't reevaluate my account manually... So I still have to wait.

But, if you can't get rid of one of those cases, you might as well give up the account for a year. Or, I guess just keep listing things so that it's alive, but don't try to improve much of anything while you stay below standard. So, try try try! Call call call! Worse they can say is no, and then you try another person. Took me about 6 calls to get it removed.

This.

Same thing with Amazon. You can get away with murder if you talk to a foreigner. They want their positive "feedback" so they can keep slaving away for $4 an hour (which is good money in their country). It's a said situation, but you can use it to your advantage.

[jeffweico]

I would TRY to salvage it by getting those cases removed, but I wouldn't count on it. So, go ahead and TRY, but create a couple of new accounts as well.

[GhostOfAmazon]

Originally Posted by jeffweico

I would TRY to salvage it by getting those cases removed, but I wouldn't count on it. So, go ahead and TRY, but create a couple of new accounts as well.

Wasn't trying to contradict you Jeff, just re-iterating that there are some VERY positive things about dealing with foreign reps.

[jeffweico]

Originally Posted by GhostOfAmazon

Wasn't trying to contradict you Jeff, just re-iterating that there are some VERY positive things about dealing with foreign reps.

I didn't think you were. And if you feel you are right about something, PLEASE contradict me! I don't have all the answers...

My philosophy has always been that if you have an account suspended (or in this case just damaged) then you have nothing to lose, so it is worthwhile to try to save it. Because if you can't save it, you are no worse off than you were before, and at least you will know that you TRIED. I hate seeing people give up because eBay asked them to call in, so they abandoned the account. Why do that when there is no downside to calling in?

I was not trying to say that your idea wouldn't work or that it is not worth trying. When one of my accounts is in trouble, I am right there, like the lifeguards on Baywatch, trying to rescue it. I FIGHT to protect my children!

[GhostOfAmazon]

Originally Posted by jeffweico

I didn't think you were. And if you feel you are right about something, PLEASE contradict me! I don't have all the answers...

My philosophy has always been that if you have an account suspended (or in this case just damaged) then you have nothing to lose, so it is worthwhile to try to save it. Because if you can't save it, you are no worse off than you were before, and at least you will know that you TRIED. I hate seeing people give up because eBay asked them to call in, so they abandoned the account. Why do that when there is no downside to calling in?

I was not trying to say that your idea wouldn't work or that it is not worth trying. When one of my accounts is in trouble, I am right there, like the lifeguards on Baywatch, trying to rescue it. I FIGHT to protect my children!

LOL fantastic image Jeff.

I agree----calling eBay isn't nearly as big a deal as most make it out to be. And since eBay is so cheap and outsources most of their reps to India etc., it's even better if you know how to manipulate them!

[jeffweico]

Originally Posted by GhostOfAmazon

LOL fantastic image Jeff.

I agree----calling eBay isn't nearly as big a deal as most make it out to be. And since eBay is so cheap and outsources most of their reps to India etc., it's even better if you know how to manipulate them!

The only reason we always say NOT to call eBay is that it COULD put your account in jeopardy if they scrutinize it. If the account is ALREADY in jeopardy, then calling in can't really hurt you.

[GhostOfAmazon]

Originally Posted by jeffweico

The only reason we always say NOT to call eBay is that it COULD put your account in jeopardy if they scrutinize it. If the account is ALREADY in jeopardy, then calling in can't really hurt you.

Yes, I agree. And I respect that you aren't afraid to admit when you're wrong (although I have yet to see an instance where you were).

Like everything in life, it comes down to risk vs reward, and all of us individually have to choose whether or not the risk is worth it. My only goal is to educate people on the advantages of taking such risks and providing them with the tools and knowledge to be successful, if they should decide calling eBay is worth a shot.

[jjscruff]

Unbelievably i think i have got a defect removed

Tried 4 times in emails/live chat all failed

Tried on the phone and to my great surprise was greeted by one of the irish office chaps. But then he transferred me to malaysia for his superior "specialists" lol

Could barely speak english but seemed pretty happy to remove it on the grounds that the buyer was returning an item of clothing because it was the "wrong size or didn't fit" before ebay filed the "not as described" case against me

Anyway if anyone wants a defect removed i would recommend "antoinette" from appeals

That said its been 3 hours now and i haven't had confirmation on ebay and it is showing

Does anyone know now, if it has been removed, how long till my seller standing can go back above standard from below?

This was the only problem

cheers

[Play]

I may be wrong, but you may need to wait for the next seller performance review, which I believe to be around 20th of every month.

[jjscruff]

Originally Posted by Play

I may be wrong, but you may need to wait for the next seller performance review, which I believe to be around 20th of every month.

Ah right you are

I got a confirmation email from ebay now but it still showing up as a defect for now

I don't have too much faith