Old customers & refunds

muzzie · #1 08-03-2015

Have a guy who bought an item from me last year. Now he is not satisfied with the item (it broke due low quality), and wants a replacement. 180 days have passed a long time ago. Should I help him?

garry9061 · #2 08-03-2015

no hes just chancing his arm, whats it worth

muzzie · #3 08-03-2015

Item is around 60 gbp. He claims that he bought another one when this one broke, and now wants a refund to compensate his losses.

yankee · #4 08-03-2015

No. I would add to the blocked list.

muzzie · #5 08-03-2015

I just wonder if anyone knows, what happens to the magic "Buyer is always right" EB rule in such situation?

yankee · #6 08-03-2015

180 days days is long gone.
tiny chance of chargeback on paypal but extremely unlikely unless payment was made with AMEX

jakobrockz · #7 08-03-2015

Why would AMEX change anything?

yankee · #8 08-03-2015

Quote:

Originally Posted by jakobrockz

Why would AMEX change anything?

aggressive credit card company sometimes bends rules for chargebacks. Pretty much all the rest hold tight to 180 days.

muzzie · #9 08-03-2015

Well... wanted to see how a buyer loses a case at EB - quite a rare issue! But he just disappeared.

solefoodbk · #10 08-05-2015

Quote:

Originally Posted by muzzie

Well... wanted to see how a buyer loses a case at EB - quite a rare issue! But he just disappeared.

A buyer could never win a case if opened on eBay when its that long of a time after the delivery. I don't see how they could...

Only option IF it even works is a chargeback but like everyone else said thats highly unlikely.

muzzie · #11 08-05-2015

Quote:

Originally Posted by solefoodbk

A buyer could never win a case if opened on eBay when its that long of a time after the delivery. I don't see how they could...

Only option IF it even works is a chargeback but like everyone else said thats highly unlikely.

Thanks. But I've read somewhere on the forum, that buyer actually CAN get a money-back even after 180 days, if he screams enough at different reps.

yankee · #12 08-05-2015

Quote:

Originally Posted by muzzie

Thanks. But I've read somewhere on the forum, that buyer actually CAN get a money-back even after 180 days, if he screams enough at different reps.

That would be a lot of work for a cheap item and I am sure ebay would take the loss unless it is a foofoo claim.

solefoodbk · #13 08-05-2015

Quote:

Originally Posted by muzzie

Thanks. But I've read somewhere on the forum, that buyer actually CAN get a money-back even after 180 days, if he screams enough at different reps.

Paypal is 180 days. I'm not sure who said that but I'd say they're wrong.

I just don't see how that can be done, but to each is own.

vogeltron · #14 08-06-2015

Quote:

Originally Posted by muzzie

Have a guy who bought an item from me last year. Now he is not satisfied with the item (it broke due low quality), and wants a replacement. 180 days have passed a long time ago. Should I help him?

I would block his ID an tell him to go f*** himself (actually I wouldn't respond). I would report the user to eBay. You can't get negative feedback at 180 days, its a stretch that they can do a chargeback. I would wouldn't even respond to the message, the person is probably high or drunk hoping for something for free.

yotano211 · #15 08-06-2015

I would message him/her, not really, that good he/she bought another one after he/she broke it.

To OP, i wouldnt refund anything, esp. after such a long time.