Ebay transaction cancelled, ship item or not?

[Haidukken]

Weird thing happened the other day.

I sold an item to a customer in Thailand and he then messaged me right after the auction listing had ended with the usual "Oh snap, I misclicked on the payment button and I want to cancel the transaction"

I wait till next morning to reply him and when I check the listing it says "transacton has been cancelled" but his payment shows on PP.

Question is, should I ship the item or naaah? He claims that he didn't cancel the transaction and I know for a fact that I didn't either. Anyway, it should take both sides to cancel the transaction and so on.

If I go by eBay, the transaction shows as cancelled and I can't even print shipping labels or do other things with the transaction.

If I go by what PP is telling me, I have received the funds from him and I should ship it.

Glitch? Scam? Random act of god? Me being a little noobish?

Advice is appreciated

[muzzie]

If it has been cancelled, refund him and forget.

[Maliquest]

DONT SHIP.
He will just ask for a refund and he might not ship it back. You will be stuck paying for shipping and return shipping. Why bother. He doesnt want it.

[slokor]

Happened to me before.
Absolutely do NOT ship it out.
Refund the payment and move on.

Have to agree, if in doubt, don't ship.

Kind of a weird situation though.

[TOOKNAPA]

it happend to me five month ago, i did not ship neither refund

[Haidukken]

Originally Posted by just_smile

Have to agree, if in doubt, don't ship.

Kind of a weird situation though.

Thats exatly how I sorted it in the end. I just know that its not worth the hassle if it goes tits up and its easier avoid a mistake if you can see it coming and ANY ****ery like this raises flags for me and I'll just refund and make it look like its my fault so that the customer feels all happy and gay about him/her self.