Paypal dispute: item not received and held funds(OFF ebay transaction) - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > PayPal Talk

PayPal Talk PayPal Forums. General issues related to PayPal.

Reply
 
Thread Tools
  #1  
Old 10-21-2010
Junior Member
 
Join Date: Dec 2009
Posts: 40
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 77%
iTrader: (0)
Default Paypal dispute: item not received and held funds(OFF ebay transaction)

i sold an item for over $250 on paypal and it was a off ebay transaction. I shipped the item with tracking number but the signature option.The item was shipped a week ago and on the canadapost website it said the item has been successfully delivered.

However ,the address was not shown due to the canadian privacy act and the buyer claimed that he did not receive the item. So the buyer opened a dispute saying the item has not been delivered.He asked me to call canadapost to figure out what's wrong with it, which i did and they will start investigating and get back to me after 5 business days.

*Now my fund is on hold right now, is there anyway that i can withdraw the money?
*any advice?

Thank You
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 10-21-2010
oompaloompa's Avatar
Executive [VIP]
 
Join Date: Jul 2008
Posts: 9,582
Thanks: 502
Thanked 1,477 Times in 1,187 Posts
Activity: 2%
Longevity: 88%
iTrader: (7)
Default

input the tracking in to paypal, if it is the norm to not show address in Canada, then you should be fine - although cannot see how this works out, I mean you could put any recd tracking in doesnt mean it coresponds to address, but whatever. You mean nothing shows as to where it went, no zip? If you have receipt, does that show the address? that might be what clinches it for you.
__________________
https://youtu.be/bn4t0BuClbw
Reply With Quote
  #3  
Old 10-21-2010
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 59,195
Thanks: 4,672
Thanked 7,195 Times in 6,559 Posts
Activity: 100%
Longevity: 77%
iTrader: (7)
Default

You can't withdraw unless the dispute is resolved - and even then, hope for no problems after.

You need to resolve this with the buyer asap - you won't be covered for seller protection as this was an off-ebay transaction.

All the best.
Reply With Quote
  #4  
Old 10-21-2010
Junior Member
Threadstarter  
 
Join Date: Dec 2009
Posts: 40
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 77%
iTrader: (0)
Default

so if i fail to provide a the signature confirmation, would it be a problem?
since it doesnt cover the seller protection as this was an off-ebay transaction?

thank you
Reply With Quote
  #5  
Old 10-21-2010
oompaloompa's Avatar
Executive [VIP]
 
Join Date: Jul 2008
Posts: 9,582
Thanks: 502
Thanked 1,477 Times in 1,187 Posts
Activity: 2%
Longevity: 88%
iTrader: (7)
Default

rsot, the seller only needs to prove rcd thru tracking, that is the only seller protection they will get, but its provable surely in Canada
__________________
https://youtu.be/bn4t0BuClbw
Reply With Quote
  #6  
Old 10-21-2010
Junior Member
Threadstarter  
 
Join Date: Dec 2009
Posts: 40
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 77%
iTrader: (0)
Default

what does rcd stand for?

so if it was a off ebay transaction...i only need to provide the tracking number to win the case?

actually the receipt doesnt have the address due to the canadian privacy act...i hope it will be fine at the end
Reply With Quote
  #7  
Old 10-21-2010
Junior Member
Threadstarter  
 
Join Date: Dec 2009
Posts: 40
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 77%
iTrader: (0)
Default

so the $250 rule doesnt apply to my transaction?
Reply With Quote
  #8  
Old 10-21-2010
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 59,195
Thanks: 4,672
Thanked 7,195 Times in 6,559 Posts
Activity: 100%
Longevity: 77%
iTrader: (7)
Default

Rcd is like received. My bad - tracking number is only necessary. But yes, save the receipt - Paypal will probably want a copy of it for their own tracking purposes during the dispute.
Reply With Quote
  #9  
Old 10-21-2010
Junior Member
Threadstarter  
 
Join Date: Dec 2009
Posts: 40
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 77%
iTrader: (0)
Default

just wanna clarify....so i only need to provide the tracking number since it was a off ebay transaction right??
Reply With Quote
  #10  
Old 10-21-2010
pod's Avatar
pod pod is offline
Executive [VIP]
 
Join Date: Apr 2009
Posts: 2,582
Thanks: 592
Thanked 507 Times in 328 Posts
Activity: 0%
Longevity: 82%
iTrader: (0)
Default

It doesn't mater if it was on or off ebay. The tracking rules are the same. The only difference is the seller protection from eBay sales.

PayPal likes signatures for disputes. How did you send this? Xpresspost. expedited? You say you cant show address? Because of security? I'm lost here. Did you fill this out by hand or use any form of online way of shipping? Online tracking wont show address it went to obviously. But you do have proof of where you sent it somehow....

But bottom line is they want signatures. You don't have one so its up in the air. All you can do is provide PayPal with tracking number.
Reply With Quote
  #11  
Old 10-21-2010
Junior Member
Threadstarter  
 
Join Date: Dec 2009
Posts: 40
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 77%
iTrader: (0)
Default

i sent it as expedited and i do have the receipt which i will scan a copy and submit one to paypal. However, the receipt does not show the buyer's address.

what i want to find out the most is...in this off ebay transaction..does paypal need the signature confirmation or not? without that would i be able to win this case?

thank you

Last edited by sbc99085; 10-21-2010 at 09:42 PM.
Reply With Quote
  #12  
Old 10-21-2010
pod's Avatar
pod pod is offline
Executive [VIP]
 
Join Date: Apr 2009
Posts: 2,582
Thanks: 592
Thanked 507 Times in 328 Posts
Activity: 0%
Longevity: 82%
iTrader: (0)
Default

I have always lost without signature. Every time. Its PayPal, never no real consistency with them. So you can never know. Just get them what you have and hope for the best.
Reply With Quote
  #13  
Old 10-21-2010
Junior Member
Threadstarter  
 
Join Date: Dec 2009
Posts: 40
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 77%
iTrader: (0)
Default

as a seller or buyer?


Quote:
Originally Posted by pod View Post
I have always lost without signature. Every time. Its PayPal, never no real consistency with them. So you can never know. Just get them what you have and hope for the best.
Reply With Quote
  #14  
Old 10-21-2010
pod's Avatar
pod pod is offline
Executive [VIP]
 
Join Date: Apr 2009
Posts: 2,582
Thanks: 592
Thanked 507 Times in 328 Posts
Activity: 0%
Longevity: 82%
iTrader: (0)
Default

Seller. Buyers dont lose very often.
Reply With Quote
  #15  
Old 10-21-2010
Junior Member
Threadstarter  
 
Join Date: Dec 2009
Posts: 40
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 77%
iTrader: (0)
Default

that means i am fxxked
Reply With Quote
  #16  
Old 10-21-2010
pod's Avatar
pod pod is offline
Executive [VIP]
 
Join Date: Apr 2009
Posts: 2,582
Thanks: 592
Thanked 507 Times in 328 Posts
Activity: 0%
Longevity: 82%
iTrader: (0)
Default

If buyer received it and noticed no signature and is trying to rip you off, probably. If it was delivered in error and makes it to him you may be ok. You do need to be braced for worse case scenario though. Without signature its not great for seller too often I'm afraid.
Reply With Quote
  #17  
Old 10-21-2010
Junior Member
Threadstarter  
 
Join Date: Dec 2009
Posts: 40
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 77%
iTrader: (0)
Default

ya...but even i did get the signature confirmation..the buyer can still lie about it
Reply With Quote
  #18  
Old 10-21-2010
pod's Avatar
pod pod is offline
Executive [VIP]
 
Join Date: Apr 2009
Posts: 2,582
Thanks: 592
Thanked 507 Times in 328 Posts
Activity: 0%
Longevity: 82%
iTrader: (0)
Default

Well, if its signed for that's a different ball game.

Problem is there are people out there that will steal. And when we sell, they will steal off us. It always sucks, and its always frustrating. Its just the way it is. Maybe he really didn't get it, who knows. Try dealing hands on close with Canada Post. Maybe they can find it. Maybe insurance will cover some of it.
Reply With Quote
  #19  
Old 10-21-2010
Junior Member
Threadstarter  
 
Join Date: Dec 2009
Posts: 40
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 77%
iTrader: (0)
Default

ya man..i hope canadapost will truly investigate the case..lets see
Reply With Quote
  #20  
Old 10-22-2010
holymoly's Avatar
Senior Member
 
Join Date: May 2010
Posts: 842
Thanks: 30
Thanked 70 Times in 54 Posts
Activity: 0%
Longevity: 74%
iTrader: (1)
Send a message via Yahoo to holymoly
Default

Canada Post will probably investigate; however, not too hard I am sure. ALWAYS have tracking number.
__________________
Assume people are stupid...and you are probably RIGHT.
Reply With Quote
  #21  
Old 10-22-2010
Junior Member
Threadstarter  
 
Join Date: Dec 2009
Posts: 40
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 77%
iTrader: (0)
Default

ya i do have the tracking number..hopefully that will be the key...the insurance only covers like $100 and i need to prove it somehow
Reply With Quote
  #22  
Old 10-22-2010
Junior Member
Threadstarter  
 
Join Date: Dec 2009
Posts: 40
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 77%
iTrader: (0)
Default

anything else that i should do, other than submitting the receipt and tracking number to paypal?

thank you
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
buyer lodge item not received dispute, while item was delayed by custom... n4spd PayPal Talk 0 01-07-2010 12:17 AM
(As seller) Chances of winning 'New Item Not Received Dispute' (Off EBay) keltplayer PayPal Talk 6 03-06-2009 08:01 AM
item not received dispute suitable? steve UK eBay & Paypal 9 02-01-2009 05:34 PM
item not as described or not received ebay dispute/claim monkeyisland90 eBay Suspensions 1 10-21-2008 04:29 PM


Aspkin Group

All times are GMT -5. The time now is 08:06 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts