(As seller) Chances of winning 'New Item Not Received Dispute' (Off EBay) - eBay Suspended & PayPal Limited Forums
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Old 03-02-2009
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Exclamation (As seller) Chances of winning 'New Item Not Received Dispute' (Off EBay)

AS stated, what are the chances of me winning? I've sold this item(DIGITAL GOODS, non physical) using ecommerce and the stupid guy make a dispute.
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Depends of what you doing. It's a system, and it's operated by people from india. Which is a good thing when it comes to cheap service, bad thing when it comes to improving your country's economy.


So, I receive item not received dispute.

Do I have delivery confirmation number? YES, I supply this number into their system, leave a message, quoting delivery confirmation number and what USPS system says. Then I just leave him a lone, maybe he's a newb and does not know that he has to escalate the complaint.


NO? You don't have delivery confirmation number? Is the item cheap? Refund his money, move on. (read my tooth healthy and stress article in Everything Else forum). Expensive? No sweat, come up with a delivery confirmation number, like send something to an address near him, a valid address, send an empty envelope lol. Provide that number.


If he's a newb, he won't escalate and you win. If he's not a newb or can read, he will escalate and you should still win, because of delivery confirmation number.

Once he done with his rage, unmarked payment received, file payment not received complaint. Unless he's a seller, then you buy 5 cheap items from him.




P.S. I can imagine you are sending DVDs or something? Like some conspiracy movie?? Well if you using First Class mail, there is a way to send it via First Class and get an .18 delivery confirmation. That way is not available at the post office, they charge you a lot more for that. I use endicia.com software.

Last edited by discjokey; 03-02-2009 at 06:51 PM.
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Old 03-02-2009
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The OP asked about an OFF ebay transaction. Think there is a difference,yes?
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Old 03-02-2009
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Digital goods? Slim chance of winning unless you had some way of proving delivery..
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OFF ebay, ok so from his website, or something like that. Big deal. All he needs is proof of delivery, which I already told him how to get.

AND you have to be nuts to not use delivery confirmation, it's only .18 cents.
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disc, Take a chill pill. Less of the attitude. The OP is from overseas, he may not be as au fait with this sort of thing. Have a bit of respect.
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Old 03-06-2009
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Quote:
Originally Posted by keltplayer View Post
AS stated, what are the chances of me winning? I've sold this item(DIGITAL GOODS, non physical) using ecommerce and the stupid guy make a dispute.
Keltplayer, Was this a Coupon Code? Software? or Ebook?

Back in the day when I was selling Digital Goods, I had some Disputes as well.

It was a 50/50 Chance of Winning. It depends on the paypal Rep that is reviewing the case. I usually use the same excuse. It goes like this.

To Paypal: The item was sent via Email to (buyers@email.com) on mm/dd/year. The Coupon/Software/Ebook has been downloaded and used. There is Absolutely NO REFUNDS once item has been sent.

Try that excuse and it may hit or miss.

BooMer
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