| GhostOfAmazon | 01-05-2016 01:09 PM |
Re: A reminder not to ever call eBay
Quote:
Originally Posted by Mitsu
(Post 734201)
Personally I'd avoid all phone contact with eBay prior to 90 days first sale, but 90 days and solid performance, I see little to no risk in calling eBay.
Needless to say if you call eBay with a lot of defects/sketchy things going on at the time like OP, you're probably going to open yourself up to human review and raise a lot of red flags.
| It's a double edged sword:
One the one hand, on a new account, you have very little to lose on the off chance something goes belly up.
On the other, as you said, with no record for them to review, they're more likely to deny a limit increase request than with an account that had a lot of positive feedback, deliveries on time, etc.
Still, it's my opinion that confidence is key. I believe eBay trains reps to look for people are a shifty/suspicious/nervous on the phone (it isn't hard to tell). People with something to hide almost ALWAYS have obvious "tells", which give away they're up to more than what they are letting on. It only takes a basic social awareness to pick up on this, so if you're calling and stuttering, "forgetting" info, or just generally seem to lack confidence in your request, eBay is going to assume something is up. THAT'S where you get increase denials, requests for docs, etc.
Imagine if eBay asked 50% of people who called for documents. Do you know the expenses/manpower involved in verifying all these people this way? It would be tremendous! Much cheaper (and we all know eBay LOVES cheap) to have your outsourced India reps vet your sellers and only pull that trigger when something comes up fishy.
Since I don't work for eBay, these are all educated guesses based on my experience calling them over and over and over again. Still, my theories are a lot more solid than those who never or seldom call eBay, due to the aforementioned experience. | 
