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Silly buyer blames for item NOT WORKING
 

Hi anyone

Have a problem really :)

Listed lcd display, title says in caps lock NOT WORKING
Item condition - For parts or not working
Advert body contents

Item has broken touch panel or broken LCD or booth
It will never work
It also been sold at a low price comparing to good ones



Buyer received his order and opened a dispute against me saying item is not working, he expected to get good functioning part... How do you think guys do I have chance to win this dispute or I have accept a return?

Re: Silly buyer blames for item NOT WORKING
 

Ebay will side with the buyer I'm afraid and you will be forced to accept a return on this

Re: Silly buyer blames for item NOT WORKING
 

No real person is reviewing the decisions so its very impartial, you will have to accept a return and possibly negative feedback if the clown buyer is a tool

Re: Silly buyer blames for item NOT WORKING
 

Cool :) I've escalated it in hope that it's too stupid
Will keep updated on resolution and callin result

Re: Silly buyer blames for item NOT WORKING
 

Good luck OP. I've read tons of threads about sellers trying to move "PARTS OR NOT WORKING" products, and getting burned. Tread carefully. If I were you, I would just send the guy a return shipping label.

I think it's the mobile app that is causing most of these problems. The app only shows about 10% of your listing, so buyers miss A TON of information about what you're selling.

Re: Silly buyer blames for item NOT WORKING
 

Everyone is wrong. Sure, you would have to do the return. Ebay is 14 days money back guarantee.. But if the buyer is saying the reason is for it not working, and you STATED it's not working, then you will not get punished for it. THO, you might have to push ebay in the matter, if a real human doesn't review it.

Re: Silly buyer blames for item NOT WORKING
 

I guess they will side with the buyer, as they don't give a ***** about seller's problems. Then you will need to call in and appeal. I almost always do that, as there is an army of scammers creating tons of accs to get items for free.

Re: Silly buyer blames for item NOT WORKING
 

Escalating was a mistake. The bot will decide in favor of the buyer, give him his money back, and let him keep the item.

You now will lose your money and your item.

Even if you call and appeal, they'll never give you your money back, and they won't even bother to try and recover the monitor.

Next time just send a return label and cut your losses.

Re: Silly buyer blames for item NOT WORKING
 

I dont know that he will get to keep the item. Usually the only situation an item is allowed to stay with the buyer after a refund is given is if the item is proven a ⊗⊗⊗⊗ - which is not the case here.
I agree though - escalating the claim was probably not the way to go and can only serve to aggravate a stupid buyer to the point where he could leave you a nasty feedback.

Re: Silly buyer blames for item NOT WORKING
 

Um.....

I wouldn't normally say this but you should be 100% safe. I would call to be on the safe side but if you listed it for "parts or not working" and you said it in the title regardless of what they say your covered.

You can't dispute something if its listed correctly. In noway are you deceiving if you had it as "for parts/not working".

Even if they leave a negative once you win the case the negative automatically gets removed. Give them a call and you'll get it sided in your favor in no time.

Re: Silly buyer blames for item NOT WORKING
 

someone with some sense lol

Re: Silly buyer blames for item NOT WORKING
 

Actually they will not do anything with the negative response as I had a similar incident when a buyer said I failed to report of additional taxes although It was written in my listing!
They called it the buyer`s experience...
But I guess the guy is right about the case thing

Re: Silly buyer blames for item NOT WORKING
 

unfortunately you`re gonna have to accept the return and hope that he don`t leave you a negative feedback !

Re: Silly buyer blames for item NOT WORKING
 

Says who?

:eek:

:doh:

Re: Silly buyer blames for item NOT WORKING
 

Is it the principle? Or do you really need this damaged item to sell it again?

Re: Silly buyer blames for item NOT WORKING
 

?

This isn't a complicated "issue".

The buyer bought a item "for parts/not working" and now is complaining its not working!

Ebay buyers never fail to amaze me.

:violin:

Re: Silly buyer blames for item NOT WORKING
 

I find bashing the hell out of an old windows laptop works well in these situations

Re: Silly buyer blames for item NOT WORKING
 

i like this guy. whered you come from...:pop2::yar::d

Re: Silly buyer blames for item NOT WORKING
 

You wouldn't believe me if I told you

Re: Silly buyer blames for item NOT WORKING
 

:spy::spy::spy::spy::spy:

Re: Silly buyer blames for item NOT WORKING
 

I had a similar issue with one of my banned accounts several years ago. Guy received the item sold as NON-WORKING PARTS ONLY. He opened case: Item not working. (DUH) I called eBay and the rep told ME to go ahead and escalate the case myself and SHE would make sure it went in my favor. I was elated! Like a dumb butt I went ahead and escalated it. Guess what... Customer's Favor. When I called back a different rep I believe was on the verge of laughing at me. So I went ahead and issued the refund. This was before closed cases staked against you like a years worth of newspapers.

Re: Silly buyer blames for item NOT WORKING
 

If you had 'for parts, not working' in the title and in the item specifics then you should win the case. This could be one where eBay refunds the buyer and you keep the money.

Nothing is guaranteed with eBay though. The bots may well rule in the buyers favour. However You should win an appeal

Re: Silly buyer blames for item NOT WORKING
 

This one is the worst.

" if the buyer is lying and YOU ( ebay) can see that, he's still allowed to leave the feedback? "

" yes, it's the buyers experience"

" but he's lying.... YOu admited that just now"

" buyers experience. You can leave a followup feedback."

"thanks..."

Re: Silly buyer blames for item NOT WORKING
 

So I've escalated it...
Few days on hold and no reaction from eBay

Sent a message to buyer saying : I just want to remind, you bought non working screen , are you sure u wanna blame me it's not working

On a next day buyer cancelled dispute without eBay help

Is this transaction seen as defect on eBay side?

Re: Silly buyer blames for item NOT WORKING
 

CALL AND JUST GET IT CLOSED.

Don't let the automatic process complete just call and have a rep look at it and they will 100% of the time close it. Maybe not 100% if you get a a##hole but seriously, don't let it go through the automatic process.

Why risk it?

Re: Silly buyer blames for item NOT WORKING
 

Yes it's still a defect. You didn't win the case. The buyer cancelled the case. You should have called and got the case cancelled based on the information that was given. Still a chance, but nothing is automatic. YOU have to do it yourself.