Re: Is this a scam?
Tell the buyer that you will contact their local post office for investigating the package and that their information will be passed onto the local postal inspector for mail theft.
Let them know that you will need to inform ebay of the fraud to protect you both (Be professional about the situation)
Also, if they open a case, ebay will probably decide in your favor. But nothing is absolute with that barrel of monkeys.
Be prepared for the buyer to throw a hissy fit about negative feedback unless they get a refund (Feedback extortion)
Id wait for others to chime in, but this is usually how I resolve any 'issues' from scammers. The thought of having their info plastered in the federal mail system usually scares the cr app out of them.
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